Jones Family of Dealerships

Apparently this dealership will never understand how to treat customers, first they got me on a set of miss matching tires on a $35k vehicle, now the 9/23 dated honda battery went bad, states on the batter treat customers, first they got me on a set of miss matching tires on a $35k vehicle, now the 9/23 dated honda battery went bad, states on the battery 100 month warranty, so again Joe the service manager, explains to me that they put it in when I purchased the vehicle, so technically I didn’t pay for the battery, this is after trying to cheat me 2x for repair in their service department, so apparently the $40k after taxes, I didn’t pay for a $200 battery. Be careful with purchasing anything here, very shady business at best More

One of the best experiences buying a car I ever had. Anthony was a great salesman. He was patient, kind and very knowledgeable. I kept him over an hour past the end of his shift and he never said a wo Anthony was a great salesman. He was patient, kind and very knowledgeable. I kept him over an hour past the end of his shift and he never said a word. Anthony took his time and went over everything inside the car to familiarize me with all the features. Looking forward to doing business with him and Jones Acura again! More

I have a 2012 Honda Accord. Recently I had an indicator appear on my dashboard reporting that my front passenger door was not closed. I also noticed that, since the door wasn’t Recently I had an indicator appear on my dashboard reporting that my front passenger door was not closed. I also noticed that, since the door wasn’t apparently closed, my auto-lock feature was not activated. In doing some on-line research, I noticed that there was, to some extent, of a history of occurrences. See: Faulty Door Lock Actuator May Cause Power Door Locks to Activate Intermittently : Honda Accord Electrical and Lights (repairpal.com) I ordered the part from the dealership to have it replaced. I assumed, since it was a somewhat expensive part, as well as extensive labor involved, some sort of analysis would be performed to see if this part was truly necessary. I most definitely did not expect the dealership to blindly replace the part without any diagnosis simply relying on a customer’s judgement. The cost of the part and labor was $330.79. As it turned out, the error reoccurred. Afterwards, an adjustment of the door latch resolved the issue with an additional charge of $79.50. When I asked why this was not looked into before the part was replaced, I was told that I needed to request a diagnosis first. Shouldn’t a diagnosis be “due diligence” on the part of the service department experts? I assumed that a service organization such as theirs would do the same thing. Obviously, this does not equate to the same level as a patient diagnosis. Not having the doors auto lock could have caused unnecessary injury if an accident occurred. A simple observation /diagnosis by those in the service field, coupled with a simple repair, would have gone a long way to solidify my trust. The fact that a diagnosis was not part of the service mindset and I was therefore charged for a problem that didn’t exist, affirms that I will no longer seek to have any service performed by Jones Honda in Lancaster, PA. More

Very knowledgeable, thorough and utmost professional salesperson and manager. Honest, patient and no high pressure tactics. salesperson and manager. Honest, patient and no high pressure tactics. More

Very pleased with sales and finance department for purchase of a used Honda CR-V. I did everything over email and drove over 100 miles to make the purchase. Everything was very easy and the sales team purchase of a used Honda CR-V. I did everything over email and drove over 100 miles to make the purchase. Everything was very easy and the sales team was extremely professional. I'm thankful for their great customer service and would buy another car from Jones Honda again. More

I bought a Honda CRV through Jones Honda. They provided me with a bogus license plate. The plate they gave me was registered to another person. I had to pay over $100 to replace the plate They provided me with a bogus license plate. The plate they gave me was registered to another person. I had to pay over $100 to replace the plate through Brimmers. They refused to help me with anything financially and treated me like I was nuts. If u want a Honda, I would strongly recommend u go somewhere else. More

The sales dept was decent, the service dept is a joke, purchased a $40k Odyssey with miss matched tires, vehicle had 14k miles, Joe the service manager believes tires wear out in 14k miles, also had to br purchased a $40k Odyssey with miss matched tires, vehicle had 14k miles, Joe the service manager believes tires wear out in 14k miles, also had to bring vehicle back 2 times to fix a seat, even second time they handed us the car back and work was not done, I asked Joe the service manager how this happened, his response was, I don’t know, definitely wouldn’t take my car here, or buy another one from Jones Honda More

We had a very pleasant experience purchasing an almost new RDX. Jim Rickards was great to work with. new RDX. Jim Rickards was great to work with. More

I would highly recommend you go else where when looking to buy a car. I am a young veteran who is disabled and lives on limited income. I trusted Jason Ness and Kyle Jones to steer me in the right directio to buy a car. I am a young veteran who is disabled and lives on limited income. I trusted Jason Ness and Kyle Jones to steer me in the right direction since It was my first time buying a car completely on my own. However after the fact, I have realized they both deceived me and left out critical information which has resulted in me paying additional money. During the signing process for the car, Kyle was having me quickly sign paperwork without fully detailing what each page contained. Kyle also used high pressure sales technique in order to convince me that I needed to buy the Vehicle Service Contract for $2600 that day or else I wouldn’t be able to get such protection in the future. A few days later, I realized that Kyle had snuck in an additional $1500 in optional add ones despite never asking me if I wanted such add ons. The add on’s were never mentioned on the flyer attached to the car, nor was it ever mentioned by Jason during my work with him. Apparently this business likes to use the opt out model than the opt in model of business when it homes to hidden charges. In total, Jones dealership added an additional 4K to the list price for unnecessary items. When I came in asking for the items to be refunded or to return the car. Brayan, the sales manager was hostile and rude to me after I mentioned being a veteran. I was told there was nothing the business could do and that they are unwilling to refund me cost of the add on’s or take the car back. More