Jones Family of Dealerships

I purchased a Acura Integra. They did not have a red manual on their lot but found me one in less then a day.. Andy the sales person was amazing. I am looking forward to being They did not have a red manual on their lot but found me one in less then a day.. Andy the sales person was amazing. I am looking forward to being this is dealership for a very long time. Thank you for the great service all around. Holly More

I’m not typically one to write bad reviews, but these guys did me a serious disservice and left me no choice. Jones has been servicing my TLX Type S for 2 years now, and have typically done a great job guys did me a serious disservice and left me no choice. Jones has been servicing my TLX Type S for 2 years now, and have typically done a great job with communication and quality of work. For 2 years now, I have requested that they forgo running my car through their car wash, as my vehicle has a dual layer ceramic coat and has only ever been hand washed (I’m an auto enthusiast). They had my trust, as the service advisor once jokingly told me they washed my car during a previous service. On Dec 26th, however, after a routine service, I noticed the vehicle had been run through the car wash, and as expected, my paint was covered in micro scratches / swirl marks. I pointed this out to the service manager and he acknowledged their mistake (and even gave me a hand written note acknowledging their mistake), and offered to have their detailer buff out the scratches. I mentioned that simply buffing out the scratches would effectively remove my expensive ceramic coating, and would not be an adequate remediation. In order to restore the car to its previous condition, the ceramic would need to be removed then reapplied, per my detailer. After explaining this to the service manager, I was questioned about the quality of my ceramic coat, and was told that ceramic coats should prevent scratches in an attempt to pivot some of the blame. Any good detailer knows (and a simple Google search suggests) that ceramic coating does not prevent scratches, rather it adds gloss, protection from environmental contaminants, and ease of cleaning. After emailing the general manager, Kris, about the situation, I received a call from the service manager where I was told the scratches were not from the car wash and must have been present before the service (despite previously writing me a note suggesting otherwise), again that ceramic coatings prevent scratches, and they would not be willing to rectify the situation by working with my detailer to restore the vehicle to its previous condition. Instead, I was offered a complimentary oil change and tire rotation. Instead of making the situation right, Jones chose to lose a potential life long customer and damaged their reputation in the process. Anyone who considers themselves an auto enthusiast should avoid Jones at all costs. I’m extremely disappointed. More

Jim Rickards was fun to work with, very friendly. we bought 2024 MDX advance. He gave us a real details on how to operate the car. I like to stay with local dealer to make it easier and knows the peo we bought 2024 MDX advance. He gave us a real details on how to operate the car. I like to stay with local dealer to make it easier and knows the people that work there. They are very knowledgeable. We felt very comfortable talking the everyone there. More

Extremely pleased with the overall service we received from Mr. Tom Myers. His approach with us was always professional and personable without any type of pressure. His knowledge of the car we ended up bu from Mr. Tom Myers. His approach with us was always professional and personable without any type of pressure. His knowledge of the car we ended up buying was extensive answering any/all questions we had. I am confident that anyone looking for a Honda will have the similar experience my wife and I had when considering a car at Jones dealership. More

Amazing service! Jomar was awesome and stuck with me through my buying process which was drawn out over a few months because of my own indecisiveness. They went above Jomar was awesome and stuck with me through my buying process which was drawn out over a few months because of my own indecisiveness. They went above and beyond and I am so happy! More

Extremely poor customer service in the finance department. I have leased a vehicle from Jones Honda and my end-of-lease date was coming up. I have received an email from the sales person to make a department. I have leased a vehicle from Jones Honda and my end-of-lease date was coming up. I have received an email from the sales person to make an appointment to discuss the options. My end-of-lease date was 6/30/2023. I made an appointment on March 27th to discuss the options and was told that I have until the end of June to make the decision. On June 17th I make an appointment to notify of my decision to keep the vehicle and finance it. I was told someone should contact me the following week. I finally receive a call on 6/21/2023 from Kyle Jones who gives me some quotes to finance the vehichle through the dealership. The Interest rates I was give were outrageous, considering my credit score is exceptional. So I told Kyle that I will go to my bank and get a quote...The interest rate I was given by my bank was much less, so I notified Kyle on 6/22/2023 that would be financing through my bank and I needed certain paperwork from the delership to send to my bank to finish the processing of the paperwork. I have never received the necessary paperwork. I finally email Kyle Jones on 6/26/2023 again requesting the paperwork for the bank, never received a reply. On 6/27/2023 John Fellenbaum emailed me sending the paperwork. Bank processed and released the check on 7/3/2023. I have emailed John that the bank has sent the check. I have not received any replies back. On 7/23/2023 I received a letter from Honda financial that my account was in default. I called them and was told that my account was overdue as they have never received my end-of-lease decision from the dealership. I emailed John stating that I have received this letter from Honda financial and that they should have received the check from the back and if there was anything else that needed to be done? He emailed me back stating that there is paperwork need to be completed and that I should come to the dealership as soon as possible. So they have received the check from my bank in the beginning of July and never contacted me to come to the dealership to finish paperwok until I contacted them regarding the letter I received from the Honda Financial. I come to the dealership and get told that my total lease-buy-out has increased by $274 because the lease has been extended automatically since the paperwork for buy-out wasn't completed by the maturity date, 6/30/2023! And $274 is the fee for extending the lease. None of those people (Kyle Jones or John Fellenbaum) had communicated to me that it was very important to get this paperwok processed prior to my end-of-lease date which was 6/30/2023. I also had been emailing Kyle Jones since 6/22/2023 to supply the necessary paperwork to me to send to my bank....which I have not recieved until 6/27/2023 from John Fellenbaum. So they dragged this process to squeeze some additional money! More

Great place to buy a car. We felt very safe and comfortable here. Everyone here was very welcoming the second we walked in the door. We came in with a car in mind but it had j We felt very safe and comfortable here. Everyone here was very welcoming the second we walked in the door. We came in with a car in mind but it had just sold. They quickly were able to show us something similar, but it just wasn't the right fit for us. We had Paul as our salesman- he was our guy!! Cannot recommend him enough. He was extremely knowledgeable, personable, and had our best interests at heart. Once the one car wasn't the right fit for us, Paul wasn't pushy at all and didn't want us to buy something that wasn't perfect for us. We left that night without a car, but Paul knew what we were looking for and kept an eye out for us which was a very big help. We came back around a week later to test drive another car. We ended up buying this one- Paul was extremely helpful throughout the entire process. He was helpful in answering all of our questions, showing us how to get all the features of the car set up, and helping us figure out our finances for the car. Overall, you want to buy a car here because it's a great company and you want Paul as your salesman because he's a great guy!! More