Jones Family of Dealerships

Drove an hour to buy at MSRP. It was worth it as Jones Acura was up front about the process/expectations of ordering our 2023 MDX. No surprises the day we bought and brought home It was worth it as Jones Acura was up front about the process/expectations of ordering our 2023 MDX. No surprises the day we bought and brought home our new MDX. Very satisfied with our experience! More

Excellent service. I would recomend this dealership to everyone. They made me feel like family. I would recomend this dealership to everyone. They made me feel like family. More

I came to jones for repairs because a couple of my dash lights came on over a week end So.. I did not have an appointment. They took me right in and worked on figuring out what the problems was and getting lights came on over a week end So.. I did not have an appointment. They took me right in and worked on figuring out what the problems was and getting it fixed. They are the BEST!!! I don’t know if any other dealership that would do that. They keep you informed of what’s going on and how much it will cost plus the look at the car as a whole to see what will need to be done to keep the car running good! I would recommend them to everyone.. More

I ordered a brand new 2022 Acura MDX. John was great to work with, went over options, no pressure sales, kept me informed when in production to delivery. Assisted with getting better fi John was great to work with, went over options, no pressure sales, kept me informed when in production to delivery. Assisted with getting better financials. Also gave me a thorough technical review of how to work the latest technology. Very professional and friendly. More

Matt Gerick was our sale assocciate and John Drescher was our business manager. They were a pleasure to work with. They were both very knowledgeable about the vehicle, extremely accommodating, answered all our business manager. They were a pleasure to work with. They were both very knowledgeable about the vehicle, extremely accommodating, answered all of our questions and were fair during negotiations. They even made themselves available, if we have additional questions about the features of vehicle in the future. I would definitely recommend working with Matt and John if you are in search for a vehicle. More

They were very helpful and knowledgeable with no pressure sales making a very pleasant experience. sales making a very pleasant experience. More

Thank you to Michael Keppel for your knowledge al I can say is that I am very thankful to you and the Acura Jones dealer I fully recommend for anyone to stop buy and ask for Michael Keppel super happy with say is that I am very thankful to you and the Acura Jones dealer I fully recommend for anyone to stop buy and ask for Michael Keppel super happy with everything. More

Outstanding experience with Jones Buick GMC! I drove all the way from North Carolina to buy a truck. Sterling Plank made the entire experience smooth and easy. Sterling answered all my questions, even on hi the way from North Carolina to buy a truck. Sterling Plank made the entire experience smooth and easy. Sterling answered all my questions, even on his day off! Extremely professional and thorough. Would love to do business with him again. By far, the best vehicle buying experience I’ve had! More

I've had two bad experiences with Jones Honda servicing. First time was just terrible communication as to if they could finish it by the weekend so I could get my car back. Second was just today. Called to First time was just terrible communication as to if they could finish it by the weekend so I could get my car back. Second was just today. Called to confirm my appointment that has been booked for over a week and no employee can find any record of it. I got the confirmation email from them and everything. Neither of the two scheduling employees I spoke to seem to be able to comprehend anything beyond what their screen is telling them. Never heard an apology or an attempt to rectify their error. Definitely will not be coming back. More

I was a first-time car buyer, and was expecting to be eaten alive by car salespeople. I was dismayed to find the opposite was true, any place I walked into, the sales folks barely seemed to give me the t eaten alive by car salespeople. I was dismayed to find the opposite was true, any place I walked into, the sales folks barely seemed to give me the time of day. Half didn't introduce themselves. As someone who has worked in hospitality for years, it troubled me. FINALLY when I went to Jones Honda, it felt like the real deal. I had contacted them the day before, and Duane (who I wish I could give 10 stars to instead of 5) followed up immediately, without being overbearing. I changed around my schedule, and he texted me throughout the day if I had questions. When I showed up, he had the car I was looking at ready to go and clean as a whistle. He offered something to drink while he got the paperwork, and joined me on my test drive. He knew I was in a hurry and looking with very specific parameters, and didn't even both trying to upsell me with newer models. Unfortunately, much as I loved Duane and the car, I found two others in colors I wanted with less mileage on Car Gurus closely. When I told Duane I was looking at them, he looked up the Carfax for me, advised me against the one, and said the other checked out, and to let him know if I needed any other help. He and the dealer also offered money off the original asking price. He was amazing, professional, and friendly without being pushy. The only bad part about getting the great car I ended up with at another dealer was that Duane didn't receive the commission for it. Great folks and great spot. More