Jones Family of Dealerships

Nick Duran and everyone at the dealership was extremely helpful and kind! We recently moved to the area from out of state which made the trading/buying more difficult. The team at Jones GMC made the transa helpful and kind! We recently moved to the area from out of state which made the trading/buying more difficult. The team at Jones GMC made the transaction easy! More

My wife and I had a most positive experience buying our new RDX at Jones Acura! Andy Pilotti and Will Cross made this purchase amazingly smooth! They are very professional, authentic, caring, and knowled new RDX at Jones Acura! Andy Pilotti and Will Cross made this purchase amazingly smooth! They are very professional, authentic, caring, and knowledgeable about their product! Their personable manner in which they do business is second to none! We highly recommend this dealership and definitely rank them a 5 star business! More

I purchase a 2020 RDX back in September out of state NJ, delt with Andy Piolotti Everything done over the phone or via text Price was excellent to good on the rating Dealing what Andy was super The car was delt with Andy Piolotti Everything done over the phone or via text Price was excellent to good on the rating Dealing what Andy was super The car was detailed and ready they were ready for us The minute we arrived Andy won over the entire car the manuals and has been in touch with us a few times to see how we are doing with the RDX I would buy here again great experience More

I would say I have a great experience with purchasing my vehicle through Jones Dealership. Andy Piolotti did an awesome job from beginning to end. He has continued to keep in touch and makes sure even aft vehicle through Jones Dealership. Andy Piolotti did an awesome job from beginning to end. He has continued to keep in touch and makes sure even after purchasing my vehicle that I am satisfied with everything. If there is an issue he would try to find out what to do to fix this issue. Only thing that I found disappointing was the fact that they did not have my Title at the time I purchased the vehicle . I found out on this day that it would take at least two weeks to receive due to the fact that I live out of state. I wish they would have known that prior so that since they knew a head of time more than two weeks out that I would be purchasing the vehicle from them . I made arrangements to come down there a head of time. Asides from that I would recommend them if you are purchasing an Acura from them. More

Very smooth transaction. We'd highly recommend this dealership. Jason Ness is top-shelf salesman. We wanted a slightly used RDX but there was none on the lot. He remembered a loaner that would be avail dealership. Jason Ness is top-shelf salesman. We wanted a slightly used RDX but there was none on the lot. He remembered a loaner that would be available in a week or 2. Jason helped us get the best deal without pressuring us. Thank you Jason and Jones Acura! More

Jones went above and beyond on our recent transaction, we bought and titled a car out of state, we changed our mind, bought another and they made everything painless, I know we were not painless to them!! Gr bought and titled a car out of state, we changed our mind, bought another and they made everything painless, I know we were not painless to them!! Great Job!! Well Done!! and Perfect, Thank you Jones Team...Dakota, Alex Joe and Jeff !! More

I've had wonderful service from the Jones Honda Service department until I brought my 2019 Civic in for a fuel pump recall and oil change on 7/27/20. Not only did they not perform the fuel pump replacement department until I brought my 2019 Civic in for a fuel pump recall and oil change on 7/27/20. Not only did they not perform the fuel pump replacement properly (the car was delivered leaking fuel, with the fuel gauge non-functional and tire pressure problems), but when I returned to have them fix the issue, they (a) damaged my front wheel and (b) ended up needing to keep my car from Friday morning until the following Monday morning to fix all of my issues. Their Service Director, Joe K. refused to take responsibility for the wheel damage even though the service manager for my car said that they would split the cost of repair. I tried to communicate to both President of Operations Don S. and General Manager Kris J. on several occasions to work out a fair solution, but received no response or even an acknowledgement. I am now forced to file a civil complaint to recover the cost of the wheel damage. If you bring your auto in for service, I highly recommend taking a timestamped video walk around of your car before turning your keys over to the service rep and again when you pick up your auto after service. I feel bad giving this poor of a rating because the Service Manager who typically handles my car (Luis) is fantastic (a big reason why we just purchased a 2020 Civic Sport from this dealer), but I am extremely disappointed with the Jones Honda service management's total lack of responsiveness, their inability to take responsibility for my car while it was under their care, and the general disregard for the customer that was displayed throughout this experience. For this I give them a well-deserved zero stars (although I need to choose 1 to post). Update: I took the car in for an estimate for repair of the wheel (different service vendor), and the tech there found that Jones Service department actually damaged three of my four wheels in the exact same fashion (varying degrees of severity). I returned to speak with Joe Keener about it and he still would not accept responsibility for the damage. I will be forced to file a civil suit to reclaim repair costs for three wheels. More

Had the pleasure of working with Jason. This gentleman is top notch and knows the vehicles inside and out. The purchasing process was painless and there was zero pressure, exactly how it should be. Ever is top notch and knows the vehicles inside and out. The purchasing process was painless and there was zero pressure, exactly how it should be. Every option was analyzed to ensure the best possible financial outcome. Thanks to both Jason and Jones Acura! More

No concern with Safety of driver At the end of June my wife and I looked at a used 2009 Pontiac Vibe at Jones Buick as present to our son who recently graduated from College. At my fi At the end of June my wife and I looked at a used 2009 Pontiac Vibe at Jones Buick as present to our son who recently graduated from College. At my first visit, I asked to test drive the car and was told I couldn’t take it on the road because the car needed some service done, including work related to safety reason. The salesperson stated that the work would be completed and included as part of the purchase price. The car needed a valve cover gasket, an oil pan gasket, front sway bar links replacement and a PA safety and emission inspection. I figured, after this work/service done it would be a decent first car for my son. Without having the chance to test drive the car, Jones Buick requested a hefty $1,000 deposit before completing the service work on the vehicle and needed a commitment to buy. I’ve never seen this before in my life, anywhere, not even at used car dealers. I talked to the salesperson again and was reassured that Jones Buick would provide the service worksheet for my benefit and was told that all services will be done professionally without “Playing Games”. After a second visit to look it over again with my wife, we decided to commit and purchase the car assuming the car would be repaired and serviced as agreed. After we paid the $1,000 deposit, the car was ready for pickup after a week, despite the salesperson mention of just a couple days. On the day we picked up the car, we were then allowed to drive it on the road. The car displayed a significant shake at the steering wheel and brake pedal. I then told the salesperson that the brakes should be replaced. He replied that their mechanics had concluded that nothing was wrong with the brakes and that the car was safe and had passed safety inspection “With Flying Colors”. After we had paid cash for the car and stated that the car was not safe due to the terrible shakes, we had no other choice but to drive home. The following day I took it to my local mechanic to perform a thorough inspection of the steering and brake components. He concluded that the front rotors were warped or “out-of-round” is the right terminology. He stated that the car should have never been allowed to be driven this way and that no reputable shop would have passed this inspection. The fact that Jones Buick put my son’s safety and his life at grave danger makes me very upset. The bottom line here is that Jones Buick are engaging in shady practices by passing inspection of their used car knowingly that the vehicles are unsafe. This also makes me question the integrity of the other work/services they performed on the car I had just purchased from them. I am now out of pocket another $325 for new brakes that Jones Buick specifically stated didn’t need to be done and for which they passed the safety inspection knowing the vehicle was unsafe to be driven while jeopardizing the life of my son. I will never deal or recommend this dealer to anyone, and I have lodged a complaint with the BBS about the shady practices Jones Buick is engaged with regards to safety inspection. This dealer is not honest, has no integrity and do not care about your safety. More

Highly recommend Jones Buick GMC of Lancaster...absolutely worth the drive if you are a quite a few miles away. Dakota and the staff at Jones Buick were beyond helpful and professional Lancaster...absolutely worth the drive if you are a quite a few miles away. Dakota and the staff at Jones Buick were beyond helpful and professional through out the process of buying a brand new GMC Sierra. Greatly appreciate the assistance and I would recommend to all family and friends. I would absolutely be returning to this dealer for any and all additional vehicle purchases. Thanks again!! More