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Jones GMC

Savannah, TN

Overview
Reviews
4.7
494 Reviews
Call Dealership (731) 925-4923

545 Florence Rd

Savannah, TN

38372

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Showing 494 reviews

November 19, 2023

Such nice employees and helpful too. Treated me very well and explained what was done to my car after it had been serviced. Nice waiting area in service department. More

by Sookiebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Watkins and Shane the mechanic.
Report | Print
Nov 20, 2023 -

Jones GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jones GMC Management Team

November 17, 2023

Professional service department. Detailed work and pricing explanations before work was provided. Offered convenience of a car to pick child up from school if work wasn’t completed b More

by tinaarnold1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Pipes
Report | Print
Nov 19, 2023 -

Jones GMC responded

Thank you, Tina! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jones GMC. Jones GMC Management Team

November 16, 2023

Wesley was a great salesman and was very knowledgeable of the vehicle I purchased. He even followed up after the sale. More

by jscummins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Jetton, Wes Cummins
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Nov 17, 2023 -

Jones GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Wes and the team met your expectations. Thank you again for choosing Jones GMC, we look forward to having you as one of our valued customers for many more years to come! Jones GMC Management Team

November 15, 2023

Everything was very professional and nice lobby to wait in . We will be coming back to this location More

by bmamaonthehill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 15, 2023 -

Jones GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Jones GMC Management Team

November 08, 2023

Everone seemed to be very friendly and courteous. Didn’t have to wait very long More

by SAMMY38450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Cole
Report | Print
Nov 09, 2023 -

Jones GMC responded

Sammy, Thank you for choosing Jones GMC. Your feedback and rating mean a lot to us. We're glad Amanda was able to help, and we hope to see you again! Jones GMC Management Team

October 31, 2023

Thanks Adam for coming getting me off the side of the road . Ms. Rebecca for making me feel better on the phone . Thank you for getting me back on the road before you said . More

by marilynlambert03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson and Ms. Rebecca
Report | Print
Oct 31, 2023 -

Jones GMC responded

Marilyn, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones GMC, we look forward to having you as a valued customer for many years to come! Jones GMC Management Team

October 29, 2023

Nicole the service writer did an awesome job in getting my vehicle repaired in a timely manner when I was in a rush before leaving the state for a funeral. More

by Call-13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service _ Nicole
Report | Print
Oct 29, 2023 -

Call-13 responded

Great service in a timely manner.

Oct 30, 2023 -

Jones GMC responded

Thank you for your business and this review. We're happy to hear Nicole was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones GMC Management Team

October 29, 2023

Service people were very friendly and helpful. They explained everything to me about what they had done to my vehicle. All was great! More

by DEBA655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. ?
Report | Print
Oct 30, 2023 -

Jones GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones GMC, we look forward to having you as one of our valued customers for many more years to come! Jones GMC Management Team

October 12, 2023

Good friend people at the dealership at Jones GMC Florence Road Savannah I want to thank the sell person that help me More

by mcgown.john102
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheryl Wallace, Melvin Pipes
Report | Print
Oct 13, 2023 -

Jones GMC responded

Thank you for your business and this review, John. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones GMC Management Team

October 12, 2023

Took way longer than expected, then run over closing time so vehicle was not fully set up. Have been trying to finish the set-up for 5 days now without success. After sale service is less than expected More

by wtmcdonald2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kelan Davison
Report | Print
Oct 16, 2023 -

Jones GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jones GMC Management Team

Oct 16, 2023 -

Jones GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jones GMC Management Team

Oct 16, 2023 -

wtmcdonald2003 responded

establishing trade in value took way too long (not your average trade in). Complete new front end parts including driveshafts, universals & axles, ball joints, tie rods, shocks. Complete rear hubs, seals. new brakes, rotors and calipers on all four. new universal joints, new radiator. list goes on. Well over $7K in new parts in last 6 months alone. Delivery of truck was simple here's the keys! Warranty systems not set up, onstar not set up, LoJac not set up My GM not set up. Drove in next day as recommended by sales associate, but no service department so no set up of any of the above. That experience alone was very unprofessional. Like I had the truck I paid my money, now deal with the service guys, not us, the sales team. Following multiple efforts to get everything set up, I was told that there was a recall that needed to be done before the onstar could be set up???? This is after the above mentioned multiple efforts?? WHY was this not taken care of before delivery??? Now I have the truck at my work location in Kentucky, how am I suppose to bring the truck into your service department, when I am 180 miles away? Onstar rep indicated that I could not take the truck to another GM dealer here in Paducah KY due to different numbering issue with the onstar. So I have the truck but not with all the features that were sold to me, and virtually impossible to have the required work done anywhere except at Jones. Note a happy camper!

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