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Jones GMC

Savannah, TN

Overview
Employees
Reviews
Vehicles
4.6
484 Reviews
Drivers from Savannah and Southwest Tennessee come to Jones GMC knowing we provide the full automotive experience. Friendliness. Expertise. Resources. We provide it all at our GMC dealership in Savannah, TN. Thanks to helpful sales, finance, and service teams, your car shopping and vehicle maintenance needs are met to the letter.
Contact Dealership

545 Florence Rd

Savannah, TN

38372

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Showing 484 reviews

October 12, 2023

Took way longer than expected, then run over closing time so vehicle was not fully set up. Have been trying to finish the set-up for 5 days now without success. After sale service is less than expected More

by wtmcdonald2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kelan Davison
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Jones GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jones GMC Management Team

Oct 16, 2023 -

wtmcdonald2003 responded

establishing trade in value took way too long (not your average trade in). Complete new front end parts including driveshafts, universals & axles, ball joints, tie rods, shocks. Complete rear hubs, seals. new brakes, rotors and calipers on all four. new universal joints, new radiator. list goes on. Well over $7K in new parts in last 6 months alone. Delivery of truck was simple here's the keys! Warranty systems not set up, onstar not set up, LoJac not set up My GM not set up. Drove in next day as recommended by sales associate, but no service department so no set up of any of the above. That experience alone was very unprofessional. Like I had the truck I paid my money, now deal with the service guys, not us, the sales team. Following multiple efforts to get everything set up, I was told that there was a recall that needed to be done before the onstar could be set up???? This is after the above mentioned multiple efforts?? WHY was this not taken care of before delivery??? Now I have the truck at my work location in Kentucky, how am I suppose to bring the truck into your service department, when I am 180 miles away? Onstar rep indicated that I could not take the truck to another GM dealer here in Paducah KY due to different numbering issue with the onstar. So I have the truck but not with all the features that were sold to me, and virtually impossible to have the required work done anywhere except at Jones. Note a happy camper!

October 06, 2023

Awesome staff, they're always friendly and attentive. They answer any questions you may have and they act like they appreciate your business. More

by BARRYEDGIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Oct 06, 2023 -

Jones GMC responded

Thanks for sharing about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

October 03, 2023

They were very friendly and considerate to your needs. They did everything in a timely manner. I was very well please. More

by Mzlu1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Cummins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Jones GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

October 01, 2023

Professional and Friendly Sales Staff Carla was exceptional. Will support and direction was very noticeable. More

by poppenhe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Jetton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Bizzell, Amanda Cole
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Oct 01, 2023 -

Jones GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

October 01, 2023

Great very nice and enjoyable experience all employees went out of there way to help More

by rickman.brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Jetton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Wallace
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Oct 01, 2023 -

Jones GMC responded

Thanks for sharing about your experience with Jones GMC. We appreciate your business, Brian, and hope to see you again soon! Jones GMC Management Team

October 01, 2023

It was a great experience with an experienced staff dedicated to servicing my vehicle promptly More

by douglasoate2917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Janet Thompson was professional and polite in the Service Department
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Oct 01, 2023 -

Jones GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones GMC, Douglas, we look forward to having you as one of our valued customers for many more years to come! Jones GMC Management Team

September 30, 2023

Competitive prices with customer friendly staff and service.Easy buying process with minimal wait times. More

by Blhardin13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lamont Robinson
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Oct 01, 2023 -

Jones GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jones GMC Management Team

September 30, 2023

People are welcome to come and look at what they can do to help them buy a vehicle of their choice. More

by Leonjhn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LeeAnn Deardeuff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aereal Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melvin Pipes
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Oct 01, 2023 -

Jones GMC responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Jones GMC! Jones GMC Management Team

September 29, 2023

I have been so pleased with my experience with the sales staff and service department! Kailee Mutters and Josh Scott were so helpful! Thanks Kailee and Josh! More

by Heather Olive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelan Davison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Scott, Kailee Mutters , Ashley Pineda, Carla Bizzell, Cheryl Wallace
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Oct 01, 2023 -

Jones GMC responded

It's great to hear that we were able to help you out, Heather. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jones GMC! Jones GMC Management Team

September 27, 2023

Great service in a timely fashion! I use them every time I need an oil change. More

by KPSUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Have not met these people ., Carla Bizzell, Cheryl Wallace
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Sep 28, 2023 -

Jones GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones GMC Management Team

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