Jones GMC

Jones GMC responded

Thank you for your business and this review, John. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones GMC Management Team

Jones GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jones GMC Management Team

wtmcdonald2003 responded

establishing trade in value took way too long (not your average trade in). Complete new front end parts including driveshafts, universals & axles, ball joints, tie rods, shocks. Complete rear hubs, seals. new brakes, rotors and calipers on all four. new universal joints, new radiator. list goes on. Well over $7K in new parts in last 6 months alone. Delivery of truck was simple here's the keys! Warranty systems not set up, onstar not set up, LoJac not set up My GM not set up. Drove in next day as recommended by sales associate, but no service department so no set up of any of the above. That experience alone was very unprofessional. Like I had the truck I paid my money, now deal with the service guys, not us, the sales team. Following multiple efforts to get everything set up, I was told that there was a recall that needed to be done before the onstar could be set up???? This is after the above mentioned multiple efforts?? WHY was this not taken care of before delivery??? Now I have the truck at my work location in Kentucky, how am I suppose to bring the truck into your service department, when I am 180 miles away? Onstar rep indicated that I could not take the truck to another GM dealer here in Paducah KY due to different numbering issue with the onstar. So I have the truck but not with all the features that were sold to me, and virtually impossible to have the required work done anywhere except at Jones. Note a happy camper!

Jones GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Jones GMC Management Team

Jones GMC responded

Thanks for sharing about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

Jones GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

Jones GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

Jones GMC responded

Thanks for sharing about your experience with Jones GMC. We appreciate your business, Brian, and hope to see you again soon! Jones GMC Management Team

Jones GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones GMC, Douglas, we look forward to having you as one of our valued customers for many more years to come! Jones GMC Management Team

Jones GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jones GMC Management Team

Jones GMC responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Jones GMC! Jones GMC Management Team