Jones Junction Pre-Owned Superstore

Good buying experience, lack luster post sale experience. My buying experience with the Jones Junction Pre-Owned Superstore was good. From my first emails, Steve was able to reply within a reasonable time an My buying experience with the Jones Junction Pre-Owned Superstore was good. From my first emails, Steve was able to reply within a reasonable time and would let me know if there would be any delays in communication: i.e. he was off or was with other customers. We were able to work through a deal via email/text, which made things very convenient. Dave, one of the managers, was straight to the point and coming from the business, I enjoyed not having to go back and forth until we reached an agreement. My post sale experience has a lot to be desired. The truck I purchased didn't have a second key/fob, and when I asked if I could get one, I was told the deal I got was too good and they couldn't include it. Several weeks after the purchase, I received a text stating I would receive a key/fob via Fed-Ex. It's been two weeks and still no key. I've followed up and haven't received a reply, so ended up purchasing a key/fob on my own. Also, when I came to test drive the truck, it was empty. I paid to fill it up since I took it home to show my wife, and wasn't even offered to be reimbursed for the fuel when I took delivery two days later. Added to the empty tank, the truck wasn't even cleaned, nor was I offered an opportunity to come back to have it detailed. Again, something I paid for out of pocket after the sale. I would figure that since I wasn't receiving the $2,300 "Jones for Life" program due to living too far away, a key/fob or a full tank of diesel or a detail would have been a fair concession. If you're looking for a fair deal, and don't want to go back and forth, Jones Junction is easy to deal with. However, expect very little after the sale, especially if you don't live in their area. More

Great salesman and buying experience. I went to Jones Junction Super Store with no intention to buy so soon. I was just there to look around and Wala! I not only found the suv that I want I went to Jones Junction Super Store with no intention to buy so soon. I was just there to look around and Wala! I not only found the suv that I wanted, I came in contact with the nicest and funniest salesman Mr. Waverly Chambers. He was not only professional & knowledgeable, he made my buying experience easy. The video was an added bonus. More

Wonderful Dealer Experience I worked with Sydney at the Jones junction dealership in Fallston. She kept in touch and worked closely with me. Anything I changed or wasn't familia I worked with Sydney at the Jones junction dealership in Fallston. She kept in touch and worked closely with me. Anything I changed or wasn't familiar with, she explained clearly. Once, the final paperwork was done, Justin stepped in and worked with me, not against me. They were determined to make me happy. and I sure am. My payments were exactly where I wanted them. I got the truck I wanted. Also, my finance rate was very acceptable. They were so friendly and made my experience exceptional. I would give the crew 5 BIG Stars. I will be referring my family and friends. Great job guys More

Great Experience So greatful that Meredith Davis answered the phone when I called for information regarding a particular car. Answered my questions, saw the car with So greatful that Meredith Davis answered the phone when I called for information regarding a particular car. Answered my questions, saw the car with my daughter and went back the next night to purchase. Meredith Davis gave great service and followed up with all my questions, she made purchasing a car very easy. In a few months we will be looking for a car for my son, will definitely use Meredith again! More

Great Experience!! Meredith Davis was my sales consultant. She was truly the best! She went above and beyond to make sure that I was choosing the right car for me. She e Meredith Davis was my sales consultant. She was truly the best! She went above and beyond to make sure that I was choosing the right car for me. She explained the entire process completely and was very professional and polite. I would certainly recommend this dealership and Meredith in particular. Thank you for a great experience! More

I had a great experience finding the right car for me! Athena helped me find an awesome car that I could afford. She was very knowledgeable and a great help. My experience with Athena and this dealership w Athena helped me find an awesome car that I could afford. She was very knowledgeable and a great help. My experience with Athena and this dealership was so good that I will highly recommend them to my friends and family. I will definitely be back for all my car needs in the future! More

A Stupendous Experience The sales rep was helpful, knowledgeable, and polite. Even when I was asking a million and one questions she was quick with the answers. After all was The sales rep was helpful, knowledgeable, and polite. Even when I was asking a million and one questions she was quick with the answers. After all was said and done I left with a "new to me" car that I'm loving more and more everyday. This was my 3rd time buying a car and it was safe to say "Jones for a lifetime" describes me from this moment on. More

Thunderbird Sales person was very attentive and genuine. Sales Manager was straight and to the point. Dealer did what they said they would. I would recommend he Sales person was very attentive and genuine. Sales Manager was straight and to the point. Dealer did what they said they would. I would recommend her. She is new and just needs more experience and product knowledge. More

Great experience with Elizabeth fro Jones Used Cars I purchase a used car from Elizabeth at Jones Used Cars. She waited on me right away She was very patient with me and answered all of my question. I purchase a used car from Elizabeth at Jones Used Cars. She waited on me right away She was very patient with me and answered all of my question. When she didn't have an answer, she got it from someone else right away. She has a real sweet personality and made the experience very enjoyable. More

Jones Toyota First time car buyer! Just graduated college and went to Jones Toyota. Meredith was wonderful! She was patient and did not make me feel like I was tak First time car buyer! Just graduated college and went to Jones Toyota. Meredith was wonderful! She was patient and did not make me feel like I was taking up too much time with my indecisiveness. Jerry was an awesome asset to my car buying experience as well. He made sure my budgeting needs were met and that everyone in the dealership was doing everything they could to help me! Mark was fantastic setting me up with AllState! I definitely gave him a hard time with my budget, but he was patient and we made an insurance plan together. Justin was funny and made signing papers not as terrible as signing papers is ... he financed based off my wants and needs. Jones Toyota ROCKS!! Thank you for helping me make my first "Big Girl" purchase and not breaking my bank in the process. More