Jones Toyota

Matt worked with our family and did an excellent job getting us what we needed. He was kind, efficient, and truly cared about our wants and needs. I am thankful for our new car because I feel safe. I getting us what we needed. He was kind, efficient, and truly cared about our wants and needs. I am thankful for our new car because I feel safe. I know that time was taken with us to give us what we needed. More

Neil is the BEST!! service person i have ever had the pleasure to deal with,he was helpfull every way possible my car needed to be towed in and i was stuck in catonsville he called the tow company while pleasure to deal with,he was helpfull every way possible my car needed to be towed in and i was stuck in catonsville he called the tow company while i was on the phone with him along with aranging a ride to work for me whan i got to the dealership.this happened within a few minutes. i waited on the phone for 15min at jerrys and 20 at bill kids what a joke they are. my car was fixed that day and i was given a ride back to jones toyota without any hassel i was keept up to date on the progress of my car they even picked up the parts from the warehouse the same day WOW!!! TRULY THE BEST SERVICE I HAVE EVER HAD THANK YOU NEIL!! I UNDERSTAND WITH THAT KIND OF QUALITY TREATMENT HOW YOU CAN BECOME A JONES FOR LIFE CUSTOMER! More

It has been almost 1 year now since we bought our 1st SUV It has been almost 1 year now since we bought our 1st SUV with Jones Toyota a 2010 4 runner and up to now I am still "WOWED" by the amazing customer It has been almost 1 year now since we bought our 1st SUV with Jones Toyota a 2010 4 runner and up to now I am still "WOWED" by the amazing customer service they render. Everyone amongst the staff, General Sales Manager, Sales agent, Finance and Service managers are so passionate about their work and it comes out so naturally as if you are dealing with family. I have dealt with 9 dealerships in 7 years from all our family car purchases, my only wish was I would have known this dealership earlier. So many car dealers offer a lot of freebies but it takes more than free stuff to deliver genuine, and sincere customer service. Jones Toyota and Scion definitely went above and beyond my families expectations from a car dealership. I definitely recommend this to friends and family and I always rave about my experience at work even as simple as an oil change due to courteous and friendly staff. Special thanks to our sales agent Jerry Flores, General Sales Manager Gary Hale, Neil Hillenburg service manager, Bob the finance manager who definitely worked with us since a year ago. So if your looking for new or pre-owned vehicles that will surely last a lifetime combined with genuine, warm service Jones Toyota will definitely extend that sincerity to you and your family. More

Steve was probably the best Car Salesmen I have ever met. He made my wife and I feel like part of the "FAMILY" of Jones Junction. The dealership backed up Steve's claims of the family atmosphere with the J He made my wife and I feel like part of the "FAMILY" of Jones Junction. The dealership backed up Steve's claims of the family atmosphere with the Jones for a Lifetime promise. We Purchased a 2011 model that they had on the lot, but wanted aftermarket work done, and the ease and simplicity that Steve and the Dealership facilitated our needs was very surprising, and put a smile on my wife and my faces. This is the 2nd vehicle I have purchased from Jones Junction, and I am proud to say that I am goin to be a customer for Life. More

I think our over all experinence was a good one Steve was nice but I am not 100% sure that we got the best deal but it was with in our means and when we are trying to leave don't have people to talk to us w nice but I am not 100% sure that we got the best deal but it was with in our means and when we are trying to leave don't have people to talk to us with lenghty extras that can be done at a later time when we where trying to go to dinner which we never made. No one seem to care that we wanted a good deal with in our price range when we can do more we will. But giving lenghty talks and not letting us out of there until after it was closed was it our fault or what. Steve and everyone one was very nice we just have to stick to a buget that no one seem to understood. But I must say I wish I did come there first the people are very nice and helpful just give your customers time to think not lenghty talks that seem that they would never end. More

I was welcomed into the dealership very graciously and talked with Gary immediately, who sent me to Jason. Jason was very well prepared with the information I had told him would interest me. I was looking talked with Gary immediately, who sent me to Jason. Jason was very well prepared with the information I had told him would interest me. I was looking for a used car. I am a first time buyer, and Jason worked well with me to set up a plan that would suit my budget. It ended up being that a new yaris was a better option for me. Gary and Jason were both very honest and professional, yet personable. My mother also had a great experience buying her Rav 4 from Jason a few months prior. I would recommend this dealership to anyone, it was clean, everything was well organized between the people who worked with me, and I left very satisfied. At the end of the deal, I was very satisfied with the price and the financing that was settled. Jason introduced me to several other members of the dealership that would be able to assist me for whatever reason. All the benefits of the warranty and other components of the process were very well explained, I have no doubt that everyone was well versed in what they knew. More

They have a wide array of models to choose from.They gave us a great deal...everybody was friendly. They offered promos. We would certainly recommend Jones Toyota to our friends and families...love the free us a great deal...everybody was friendly. They offered promos. We would certainly recommend Jones Toyota to our friends and families...love the free manicure and the hotdogs...love the Ravens!!! More

We bought a 2011 Toyota Rav4 from Jone's dealership and the experience has been positive in every respect. The salesman (Dave Adams) was a pleasure to work with, no pressure and no hype. Two times during the experience has been positive in every respect. The salesman (Dave Adams) was a pleasure to work with, no pressure and no hype. Two times during the buying experience the dealership folks pointed out how we could alter the deal to our benefit. The "Jones for Life" program include free oil changes, free car pick up and a loaner during scheduled maintenance, free car washes, and more. The Rav4 (6 cylinder, AWD) is the best vehicle I've owned, powerful, refined and excellent in snow (only 750 miles thus far, YMMV). The dealership is the best I've dealt with, and I've been buying cars for 40+ years. More

Every time i go to this dealership i come away happy. Everyone is very nice and helpful. I have purchase 5 vechiles from them and they have service each of them, they offer engine for life and free oil c Everyone is very nice and helpful. I have purchase 5 vechiles from them and they have service each of them, they offer engine for life and free oil change and lube. Service dept is very knowledgeable. More

it all starts with larry kropff. wow-jones is lucky to have him in a leadership position. i have bought 2 trucks in two months and the experience was even better the second time. i didnt think that was po have him in a leadership position. i have bought 2 trucks in two months and the experience was even better the second time. i didnt think that was possible. jerry flores was my sales guy on both vehicles, and will remain my sales guy for the rest of my purchases. he is professional, kind, mannnerly, intelligent and proficient. jen holbrook sold me the extras-bed liner, cover etc. she was incredibly knowledgeable and helpful. i learned alot and was impressed. chip did my financing, and i want to say after i had signed all the paperwork and was out the door, he called and found me a lower rate. i will never forget that. this is why i endorse jones where ever i go and to people every where. what a great experience and i am glad to be a part of the jones family! zak krikstan 240-508-1928 More