Jordan Ford

Wasted half a day Took my Lincoln Mkz for an oil change and tire rotation. Dropped the car around 10:45 a.m. They got my information and they said wait inside and we Took my Lincoln Mkz for an oil change and tire rotation. Dropped the car around 10:45 a.m. They got my information and they said wait inside and we will call you when it's ready. My husband and I told them to call us on our cell when the vehicle is ready. We waited until 4:45 p.m. and called about my car, they said it would not be ready for Monday. Monday??? They had not even started on my car. Very disappointed, and not satisfied??. More

Don't go here Traded in car bought a new car almost 30 days later old car is still not paid off no one give good answers just tell me don't worry about it they are Traded in car bought a new car almost 30 days later old car is still not paid off no one give good answers just tell me don't worry about it they are taking car of it. Finance company with old vehicle shows late and now putting late charges of vehicle. Person I work with had this very same thing happen on their car at the same dealer two days before me. More

Shame about their Finance dept business practices I had a great experience with JR and decided to come to Jordan Ford despite getting a little bit better deal at a different dealership. I am regretti I had a great experience with JR and decided to come to Jordan Ford despite getting a little bit better deal at a different dealership. I am regretting that decision because that experience went downhill when 15 days after giving them my trade-in and buying a new truck my bank account is drafted for the payment of said trade-in, at the tune of almost $600. I called first thing when they opened and didn't get an answer from them until I called back at 1pm. Jordan had not sent the check to pay off my loan (the "check had been cut" the same day that I called conveniently). They did not give me a reason as to why and now I have no other choice but to wait for my credit union to get the check from Jordan before I get any kind of reimbursement from anyone.... OH and to top it off I am responsible for the interest that has been incurred these past several days on my trade-in vehicle's loan amount. Interesting enough, my friend purchased a vehicle 2 days before I did and the same thing happened to the pay off on their trade-in but they were originally told that they had lost his paperwork but some to find that it was due to an error on the paperwork causing the delay. I am NEVER doing business with this dealership again which is a shame since our salesman was a great guy. More

Not part of the "family" Took my new truck in for an oil change and tire rotation. Waited 2 hours and as I was leaving, I noticed that they had not rotated the tires (although Took my new truck in for an oil change and tire rotation. Waited 2 hours and as I was leaving, I noticed that they had not rotated the tires (although the paperwork said so). Called the Service Manager since they want us "completely satisfied". Told him based on this experience, how can I even be sure they changed the oil? They could have just parked it out back and made me wait 2 hours. He said to bring it back two days later and meet with him, which I did, but he was "stuck in a meeting". I figured since they had already wasted 2 hours of my time, he would have at least left instructions to have it done immediately - nope, I was told to wait 1:15 to 1:30. I left, called his office, and told his secretary I can get the oil changed elsewhere in 20 minutes, and the tires rotated elsewhere in 20 minutes. The quality of service is unsatisfactory considering I just bought a $50K truck there. To top it off, I never heard back after that. Friends, this is why I just bought a new Mustang from Bluebonnet in New Braunfels. I recommend others take their business elsewhere too. Seems like they are really "One Team, One Goal, One Family" right up until you sign on the dotted line, then you are just a stepchild. More

purchase ford explorer sport,from jordan ford I am a 66 year old male . I have purchased many cars over the years. My experience with car dealers has ranged from ok to down right nasty. Jordan for I am a 66 year old male . I have purchased many cars over the years. My experience with car dealers has ranged from ok to down right nasty. Jordan ford and my sales person Joe Greer were by far my best experience with purchasing a car. Joe patience was unbelievable, as I fumbled my way through pickining out the right model and color . His one interest seemed to be that I ended up with a car that I was happy with. At no time did I feel pressured to purchase any extras that i did not "feel I needed. Jordan ford is well represented by Joe . Highly reccomened. More

Poor Customer Service I made an appointment to get an oil change on 19 Jan 2015 at 2:00. I checked in and was told it would be a little over an hour. 1 hour an 30 minutes I made an appointment to get an oil change on 19 Jan 2015 at 2:00. I checked in and was told it would be a little over an hour. 1 hour an 30 minutes later I walked out in the parking lott to see my F150 still waiting to be serviced. I spoke with my customer service rep and he told me my appointment time was only a check in time and I was basically put in the que with the rest of the walk in customers. Lesson learned, if you take your vehicle in just double the time they give you to complete the job. I hope your experience was better than mine. More

Tried to sell unneeded service work I took my 2008 Escape in for a recall. After they did the recall they performed a courtesy multi-point inspection and said the front brakes need repl I took my 2008 Escape in for a recall. After they did the recall they performed a courtesy multi-point inspection and said the front brakes need replace, the value covers were leaking and the spark plugs need replaced, and the injectors should be cleaned with a decarbonization kit. I declined to have any of the work done since I know better, but inspected my car when i got home. The front brakes had more than 7mm of pad left (3mm is the min and new are about 9mm), There was no oil anywhere around the gasket, but there was some by the filler neck on the top of the valve covers. The spark plugs had less than 3,000 miles on them. There is no hesitation, no loss of performance, no loss of mileage, or any other signs the injectors need cleaned. In other words, all 4 recommended services unneeded. This is the second time the dealer tried to sell me service work that was not need and a reminder why I no longer have the dealer service my car. More

Failure to take responsibly for poor work Vehicle vandalized Nov 2013. Wires were pulled out of place under hood . Wires were to be checked and secured. I assumed this would mean Jordan Colli Vehicle vandalized Nov 2013. Wires were pulled out of place under hood . Wires were to be checked and secured. I assumed this would mean Jordan Collision would route the wires correctly and secure them so they would not get caught in moving parts (ie: belts and pulleys ) and away from exhaust manifold. The power distribution box was also open by the vandal(s). Now those wires are burned and the power distribution box is fried because the wire that were pulled out vandals got up against the exhaust manifold. How can wires get against the exhaust manifold if the mechanics at Jordan Collision check and secured the wires as stated on my invoice/receipt. Jordan Ford is refusing to stand behind their work and do the honorable thing. They are refusing any responsibility and I must pay out of my pocket for parts damaged by their sloppy work. If the the work had been done properly those parts would not have been burned now. More