Jordan Ford

Searching for a new car can be one of the most stressful life endeavors that you will ever experience! In my case, it was even more stressful being a student and looking for the car that I WANTED and I REFU life endeavors that you will ever experience! In my case, it was even more stressful being a student and looking for the car that I WANTED and I REFUSED to settle! I had been to plenty of places and of course, they took advantage of the "female" HOWEVER Simon Mulaula (remember his name) saved my life and my pocket. He was patient, not too aggressive, gave me ideas I didn't think of, explained every question (even the dumb ones), and he got me the car I wanted :) I can't thank him enough!!! If you're looking for a car, he's THE MAN!!!! More

Great customer service very friendly. Always room for improvement but great job so far. I am satisfied Witth the status of my vehicle although a bit pricy here. improvement but great job so far. I am satisfied Witth the status of my vehicle although a bit pricy here. More

Salesman is lazy, never responds. Can't keep his word. Admits that he doesn't know anything about the vehicle. Lied about the price. Had to make multiple trips because he forgot stuff that went with word. Admits that he doesn't know anything about the vehicle. Lied about the price. Had to make multiple trips because he forgot stuff that went with the vehicle. I will give them credit for not adding useless stuff on like Northside. More

I was amazed of the service received by Luis he introduced me to 3 pf his Managers to give me the peace of mind that they were going to help me with the value of my trade, I went to another dealers introduced me to 3 pf his Managers to give me the peace of mind that they were going to help me with the value of my trade, I went to another dealership and offer me more for my trade but they wanted $5000 more for the truck I wanted, Luis work very hard for 2 days to get us the payments we wanted, Chris in finance was very helpfull as well, Best buying experience ever. More

If I had an option for zero stars I would. Rude and could care less about helping my wife with mysynch issues because he had another sale pending. Turned his back and walked away on us! Couldn't believe it! care less about helping my wife with mysynch issues because he had another sale pending. Turned his back and walked away on us! Couldn't believe it! More

I have been buying Trucks for over 20 plus years and Johnathan was the best none xx person I have ever worked with. The in tire Dealership has made my buying a truck the best ever. Thank You! Johnathan was the best none xx person I have ever worked with. The in tire Dealership has made my buying a truck the best ever. Thank You! More

Had cash in hand and dealership didnt want to come down 384.78 to make the sale. Made the point over and over that the truck was soooo good that they didnt need to sale it any lower.Yet at the dealer it st 384.78 to make the sale. Made the point over and over that the truck was soooo good that they didnt need to sale it any lower.Yet at the dealer it still is. Bought from Jordan in the past as well as 3 family members. After this none of us will buy there again. More

On Sept 21, 2012, I took my 2012 Explorer in for it's 15,000 service even though it only had 13,000 miles,and to get a recall taken care of. This service per a letter was to take less tham half a day. 15,000 service even though it only had 13,000 miles,and to get a recall taken care of. This service per a letter was to take less tham half a day. When I showed up I was not met by a service advisor but actually had to enter the dealership. After being told that they wanted to keep the car for several days. I asked "Why, since I had scheduled the service". I was told by the service advisor that "it didn't matter, scheduling doesn't give you priority you have to wait you turn in line like everyone else". So what is the point of scheduling? I asked. Then I asked if they were going to give us something to drive. In an accusitory tone he said that "Since I had not purchased an Extended Service Agreement at the time I bought the car I was not enititled to any rental". I told him to skip the recall repair. The bad attitude did not stop at this. In leaving the advisor did not go over the paperwork with us even though I needed a new Air Filter thereby Jordan Ford lost out on a sale. When leaving my husband informed the man that his boss Service Manager MIke Davis was a personal friend we had known for many years. At THAT time Mr. Vasquez finally starts back pedaling due to his bad behavior. Too late, I would not recommend Jordan Ford to anyone at this time until they figure out what Customer Service really is. More

My vehicle was taken in for suspension repair and body repair; it took two months to get my car back. When I did, I was overcharged by $600 and they have yet to "get paperwork together" to find where the repair; it took two months to get my car back. When I did, I was overcharged by $600 and they have yet to "get paperwork together" to find where the problem was at. So it's been a month and a half and everyone continues to give me excuses. I have not received a reimbursement until this day. Adrian kept stressing that he was getting the parties together to come to a solution and when I spoke to a different representative, no one was even aware of the situation. Now to the service, they insisted I needed new rotors in the front because they were warped, I got my car back and my rear right rotor is making noises. To add on, the front left wheel is still clicking when I turn, pops when I hit the brakes, and pops when I put the vehicle in reverse. Even further, my air pressure sensor fault light is on; and please keep in mind my car was in the shop specifically for suspension repair. What did they do exactly for 4k that I was charged? Still trying to figure it out. I would love to take my vehicle back so they can fix the issues; why haven't I, I'm afraid I'll have to wait another month and pay more money, perhaps take the risk of being overcharged again. Take your business elsewhere people, they don't value customers how they say they do. More

Did not intend to shop with Jordan Ford but wanted only Did not intend to shop with Jordan Ford but wanted only to price the auto I intended to purchase from a dealership near Round Rock, TX. Meet sales a Did not intend to shop with Jordan Ford but wanted only to price the auto I intended to purchase from a dealership near Round Rock, TX. Meet sales associate Lee Efting, as I entered the show room, and from that moment I realized that this was the Dealership I would work with. Lee is a great sales professional, John, new car manager, is outstanding and quality staff led me to purchase two Fords from Lee. I recommend that you talk to Lee before you purchase your next Ford!! More