Jordan Ford

Great effort was put in to help us get a new vehicle, thanks to the Jordan Ford team. Simon was excellent on making a sell. thanks to the Jordan Ford team. Simon was excellent on making a sell. More

I went to another dealership for ad price, they tried to tack on extra $$ and pressure sell. Not only did Jordan beat their sales price, I got exceptional customer service from everyone with no pressure to tack on extra $$ and pressure sell. Not only did Jordan beat their sales price, I got exceptional customer service from everyone with no pressure to buy. Very professional and friendly. Thank You! More

Searching for a new car can be one of the most stressful life endeavors that you will ever experience! In my case, it was even more stressful being a student and looking for the car that I WANTED and I REFU life endeavors that you will ever experience! In my case, it was even more stressful being a student and looking for the car that I WANTED and I REFUSED to settle! I had been to plenty of places and of course, they took advantage of the "female" HOWEVER Simon Mulaula (remember his name) saved my life and my pocket. He was patient, not too aggressive, gave me ideas I didn't think of, explained every question (even the dumb ones), and he got me the car I wanted :) I can't thank him enough!!! If you're looking for a car, he's THE MAN!!!! More

Great customer service very friendly. Always room for improvement but great job so far. I am satisfied Witth the status of my vehicle although a bit pricy here. improvement but great job so far. I am satisfied Witth the status of my vehicle although a bit pricy here. More

Salesman is lazy, never responds. Can't keep his word. Admits that he doesn't know anything about the vehicle. Lied about the price. Had to make multiple trips because he forgot stuff that went with word. Admits that he doesn't know anything about the vehicle. Lied about the price. Had to make multiple trips because he forgot stuff that went with the vehicle. I will give them credit for not adding useless stuff on like Northside. More

I was amazed of the service received by Luis he introduced me to 3 pf his Managers to give me the peace of mind that they were going to help me with the value of my trade, I went to another dealers introduced me to 3 pf his Managers to give me the peace of mind that they were going to help me with the value of my trade, I went to another dealership and offer me more for my trade but they wanted $5000 more for the truck I wanted, Luis work very hard for 2 days to get us the payments we wanted, Chris in finance was very helpfull as well, Best buying experience ever. More

If I had an option for zero stars I would. Rude and could care less about helping my wife with mysynch issues because he had another sale pending. Turned his back and walked away on us! Couldn't believe it! care less about helping my wife with mysynch issues because he had another sale pending. Turned his back and walked away on us! Couldn't believe it! More

I have been buying Trucks for over 20 plus years and Johnathan was the best none BS person I have ever worked with. The in tire Dealership has made my buying a truck the best ever. Thank You! Johnathan was the best none BS person I have ever worked with. The in tire Dealership has made my buying a truck the best ever. Thank You! More

Had cash in hand and dealership didnt want to come down 384.78 to make the sale. Made the point over and over that the truck was soooo good that they didnt need to sale it any lower.Yet at the dealer it st 384.78 to make the sale. Made the point over and over that the truck was soooo good that they didnt need to sale it any lower.Yet at the dealer it still is. Bought from Jordan in the past as well as 3 family members. After this none of us will buy there again. More

On Sept 21, 2012, I took my 2012 Explorer in for it's 15,000 service even though it only had 13,000 miles,and to get a recall taken care of. This service per a letter was to take less tham half a day. 15,000 service even though it only had 13,000 miles,and to get a recall taken care of. This service per a letter was to take less tham half a day. When I showed up I was not met by a service advisor but actually had to enter the dealership. After being told that they wanted to keep the car for several days. I asked "Why, since I had scheduled the service". I was told by the service advisor that "it didn't matter, scheduling doesn't give you priority you have to wait you turn in line like everyone else". So what is the point of scheduling? I asked. Then I asked if they were going to give us something to drive. In an accusitory tone he said that "Since I had not purchased an Extended Service Agreement at the time I bought the car I was not enititled to any rental". I told him to skip the recall repair. The bad attitude did not stop at this. In leaving the advisor did not go over the paperwork with us even though I needed a new Air Filter thereby Jordan Ford lost out on a sale. When leaving my husband informed the man that his boss Service Manager MIke Davis was a personal friend we had known for many years. At THAT time Mr. Vasquez finally starts back pedaling due to his bad behavior. Too late, I would not recommend Jordan Ford to anyone at this time until they figure out what Customer Service really is. More