Jordan Ford

The way car buying should be. Had an a great experience purchasing my F-150 from Jordan Ford. The express shop was incrediblely easy and efficient. When I showed up all I had to do Had an a great experience purchasing my F-150 from Jordan Ford. The express shop was incrediblely easy and efficient. When I showed up all I had to do was take a quick test drive sign a few papers and I was headed out in my new truck in about 30 minutes. Looking forward to doing more business in the future! More

Mustang 2019 Our experience at Jordan Ford with Julian was probably the best experience I’ve ever had purchasing a new vehicle.We encountered a few roadblocks alon Our experience at Jordan Ford with Julian was probably the best experience I’ve ever had purchasing a new vehicle.We encountered a few roadblocks along the way, but he found ways to make this sale go as smoothly as possible. We absolutely love our Mustang and would not hesitate to recommend Jordan Ford and Julian De La Rosa to family and friends. Excellent service, friendly and knowledgeable staff and it’s a Ford- you can’t go wrong! More

Dropped in the dirt Took my 2015 Explorer in for a couple of minor repairs and two recalls. Dropped the vehicle off on Wednesdayand to be fair I did not have an appointme Took my 2015 Explorer in for a couple of minor repairs and two recalls. Dropped the vehicle off on Wednesdayand to be fair I did not have an appointment. I was told they would try to get to it that day but should be able to fix it the day after no problem. No loaner car so I rented a vehicle. Called the next day but my car wasn’t ready. Called again THREE TIMES the day after and still wasn’t ready. Three days after dropping my car off they NEVER touched it. Was told a part was on back order but I never received a phone call, text, email or correspondence of any kind keeping me informed. They could have sent a letter to me in the amount of time they had my vehicle. In any event, I was in a rent car for three days on my dime. Money totally wasted. I was out my vehicle for three days. Time totally wasted. And at the end of the day they accomplished absolutely NOTHING in my car. Horrible service. Horrible communication. I’ve been doing business with Jordan Ford both personally as well as with my company with regards to service and new vehicle purchases but unfortunately that relationship evaporated this week. I will seek good service and new car purchases for my company elsewhere from now on. More

Great Experience! I went to Jordan Ford to look at a completely different vehicle than the one I bought, but it was such a good deal, I couldn’t pass it up. Everyone wa I went to Jordan Ford to look at a completely different vehicle than the one I bought, but it was such a good deal, I couldn’t pass it up. Everyone was very nice and helpful and worked with me to get everything done within my time constraints. More

Great customer service and follow-through Most of my experience was taken care of via phone and email. I do not have a lot of time to go sit in a dealership for the entire day, and my salesman Most of my experience was taken care of via phone and email. I do not have a lot of time to go sit in a dealership for the entire day, and my salesman (John Castaneda) did all of the leg work before I even went in. I was in the dealership a total of 1.5 hours and it was only this long because of stuff on my end. This is my 4th purchase from Jordan Ford and I plan on giving them my future business. More

Very Unprofessional Service On 02/14/2019 I took my 2016 Expedition to Jordan Ford to repair the Rear Mode Actuator and excessive wind noise coming for the doors, this was the se On 02/14/2019 I took my 2016 Expedition to Jordan Ford to repair the Rear Mode Actuator and excessive wind noise coming for the doors, this was the second time I had it to them for wind noise fix. Friday I called for status on the car and I was told they were working on it and they would call when done. They never called I called them around 6:00 pm and was told it was not ready yet. I called Saturday at 3:00 pm and was told they were still working on the car and would not be ready until Monday. Monday I called and the said they were still working on the car and would not be ready until Tuesday. Tuesday I called and they said they were working on the car. So I called the sevice manager he said he would check on status and later returned my call and said it was ready. We went to pickup the car up and the wife drove it home. Next day I had to fly to Dallas until yesterday Febuary 26, 2019. I got in the Expedition for the first time and the wind noise was louder than my 1965 Frod Mustang Convertible. Jordan Ford has needs to work on their Quality Control and customer service . I bought the Expedition at Jordan Ford and think I should receive respectable service for a $63,000 vehicle. More

Smooth and easy I highly recommend Jordan Ford for anyone looking to purchase a vehicle. Julian De La Rosa is a straight forward and extremely helpful salesman. Julia I highly recommend Jordan Ford for anyone looking to purchase a vehicle. Julian De La Rosa is a straight forward and extremely helpful salesman. Julian responded promptly to every question I had and easily explained the process of buying my new vehicle online. He made the process very easy. I will definitely recommend Julian and Jordan Ford to my friends, family, and anyone looking to purchase a vehicle. Thanks Julian More

Very simple and easy. I highly recommend this dealership to anyone looking for a new vehicle. When other dealers say sorry Jordan Ford says yes we can. Thanks Jordan Ford. I highly recommend this dealership to anyone looking for a new vehicle. When other dealers say sorry Jordan Ford says yes we can. Thanks Jordan Ford. More

Ford F-250 I just wanted to let you know that you have a great team. I had to do everything online and over the phone since I was coming down from Seattle, on to I just wanted to let you know that you have a great team. I had to do everything online and over the phone since I was coming down from Seattle, on top of that i had to travel 4 hours to get to the dealership. Your team had everything ready for me when I arrived, including my truck and I was in and out within an hour. I was expecting for something to be delayed, but everything was absolutely perfect! On top of the expeditious service, everyone I came in contact was extremely friendly. All it takes sometimes is a hello or friendly smile and we got more than our fair share. Thank you for the wonderful service and fantastic prices. Sincerely, Fabian Villalpando, guaranteed future customer More

Absolutely an AWESOME EXPERIENCE!!!! Mr De la Rosa professional experience was the best I have ever experienced in purchasing a new vehicle. His positive attitude, his I am here working f Mr De la Rosa professional experience was the best I have ever experienced in purchasing a new vehicle. His positive attitude, his I am here working for you attitude made my buying experience very smooth. I highly recommend this young gentlemen a promotion and a pay raise!!! I will be sending my AIR FORCE COLLEAGUES FROM LACKLAND AFB and RANDOLPH AFB TX his way. THANK YOU JORDAN FORD!!! Victor Morales US AIR FORCE RETIRED MSGT. More