Jordan Ford Ltd. - Service Center

Great Service Team I have dealt with Adrian Logan over the years and I will never go to anyone else to service my Explorer. I bought it from Jordan because I trust that I have dealt with Adrian Logan over the years and I will never go to anyone else to service my Explorer. I bought it from Jordan because I trust that they will take care of my car when they have it and not try to sell me things I don't need as well as tell me the stuff that is important. Adrian has been there for years and I think that says a lot about the company. Thank you for always taking care of us. M Patteson More

Needed two or three days to replace battery under warranty. I have a 2011 Ford Lariat F-150 with custom Tuscany Package. I was about to buy a new custom Ford in the next few months. That has now changed because I have a 2011 Ford Lariat F-150 with custom Tuscany Package. I was about to buy a new custom Ford in the next few months. That has now changed because my battery was bad and was told by Ford service adviser that it would take two or 3 days to change my battery out. This is my work truck and that is really pathetic it should take so long. The reason given was because they were so busy and a lot of people in front of me. I feel they should hire more help if that's the case. I am now shopping for a GMC or Dodge that has better service. I called the General Manager but he has not returned my call. More

2000 Lincoln Towncar fuel system issue Took my towncar to be diagnosed for a fuel system issue. After 3 days I was told it had a bad PCM. Falls diagnostic. Cost me $ 420.97 just for the fal Took my towncar to be diagnosed for a fuel system issue. After 3 days I was told it had a bad PCM. Falls diagnostic. Cost me $ 420.97 just for the false diagnostic. Overall I spent $ 900.00 to find out the problem was a bad connected at the fuel sending unit. The dealer told me I had a bad pump and computer. It was none of that. I had a young mechanic test out the entire fuel system and in a mater of 30 minutes he found the problem. Your service man Mr. Tom Williams, stated he had 30 years repairing Lincoln's I truly sought it. The dealer also recomended I purchase a computer from Computer exchange.com that it would be all set just to plug and run. Not so, the computer took 7 days to arrive and did not work as stated, the was $ 220.00 down the drain. Used the original computer which they claimed was bad. What a shame from a reputable dealership to perform false diagnostics and stiff the customer's. This warrants my money be returned. I sure hope the service manager contacts me. I want to hear from you. Mr. Dr La Rosa More

Dropped in the dirt Took my 2015 Explorer in for a couple of minor repairs and two recalls. Dropped the vehicle off on Wednesdayand to be fair I did not have an appointme Took my 2015 Explorer in for a couple of minor repairs and two recalls. Dropped the vehicle off on Wednesdayand to be fair I did not have an appointment. I was told they would try to get to it that day but should be able to fix it the day after no problem. No loaner car so I rented a vehicle. Called the next day but my car wasn’t ready. Called again THREE TIMES the day after and still wasn’t ready. Three days after dropping my car off they NEVER touched it. Was told a part was on back order but I never received a phone call, text, email or correspondence of any kind keeping me informed. They could have sent a letter to me in the amount of time they had my vehicle. In any event, I was in a rent car for three days on my dime. Money totally wasted. I was out my vehicle for three days. Time totally wasted. And at the end of the day they accomplished absolutely NOTHING in my car. Horrible service. Horrible communication. I’ve been doing business with Jordan Ford both personally as well as with my company with regards to service and new vehicle purchases but unfortunately that relationship evaporated this week. I will seek good service and new car purchases for my company elsewhere from now on. More

Very Unprofessional Service On 02/14/2019 I took my 2016 Expedition to Jordan Ford to repair the Rear Mode Actuator and excessive wind noise coming for the doors, this was the se On 02/14/2019 I took my 2016 Expedition to Jordan Ford to repair the Rear Mode Actuator and excessive wind noise coming for the doors, this was the second time I had it to them for wind noise fix. Friday I called for status on the car and I was told they were working on it and they would call when done. They never called I called them around 6:00 pm and was told it was not ready yet. I called Saturday at 3:00 pm and was told they were still working on the car and would not be ready until Monday. Monday I called and the said they were still working on the car and would not be ready until Tuesday. Tuesday I called and they said they were working on the car. So I called the sevice manager he said he would check on status and later returned my call and said it was ready. We went to pickup the car up and the wife drove it home. Next day I had to fly to Dallas until yesterday Febuary 26, 2019. I got in the Expedition for the first time and the wind noise was louder than my 1965 Frod Mustang Convertible. Jordan Ford has needs to work on their Quality Control and customer service . I bought the Expedition at Jordan Ford and think I should receive respectable service for a $63,000 vehicle. More