Jordan Ford Ltd. - Service Center

Very friendly and knowledgeable staff. Were very concerned about a minor issue with a new vehicle and went the extra mile to resolve it. Much appreciated and highly recommended! concerned about a minor issue with a new vehicle and went the extra mile to resolve it. Much appreciated and highly recommended! More

This is hands down the worst dealership I have ever dealt with. When they mess up, they defintely will not step up and own the mess up. Stay away! I was having my seat covers replaced and clarfied with the s with. When they mess up, they defintely will not step up and own the mess up. Stay away! I was having my seat covers replaced and clarfied with the service person that it was going to be under warranty for both sides bottoms and backs. She said yes. I scheduled an appointment and the tech that does it wasn't even scheduled to work. After numerous calls with responses of it will be here tomorrow I finally got my truck a week later. I drove over an hour and a half to get there and realize they only did the backs. The service manager trys to get me out of his hair as soon as he can. He was going to call me the next day and I have left him several messages and still no call back. Problem still not resolved!!! I have worked with numerous dealerships and this is hands down the worst dealership.Got an oil changes and got my truck back with dirty finger prints all over my steering wheel. More

Carried our new 2011 fusion to have checked for low gas mileage (13.7) (19>8) 2000 plus miles. Went in on Friday Jul 5. Was told they were checing into the problem. Left vehicle and then called late t mileage (13.7) (19>8) 2000 plus miles. Went in on Friday Jul 5. Was told they were checing into the problem. Left vehicle and then called late that afternoon and they said they were still checking, so we left the car overnight. Called about 9 the next morning and was told they were still in the progress of checking the car. Called around 11 am on Sat. and was told they had not started on the car as of yet, so we went and got the vehicle from Jordan. Will try to get the vehicle into Bluebonnet or try to get the car change on the lemond law. One thing for sure if you have a proble when you buy from Jordan ddon't expect to get it fixed. Also will call Ford on this Vehicle. More

Mike did a fine job helping us out with resolving some issues with communication. He was very professional and responsive. Jimmy G in parts was able to locate a hubcap cover for us for our 1998 Villager issues with communication. He was very professional and responsive. Jimmy G in parts was able to locate a hubcap cover for us for our 1998 Villager that 3 other dealerships in town had said was unavailable. I am a woman, and have often experienced being "talked down to" or feeling dismissed by men employed in the service division of the auto industry. It was a pleasure to receive good customer service from these two at Jordan Ford. More

If you want your oil changed they are ok. Anything beyond that they are incapable of. They can't even fix a window regulator right, let alone a transmission. 5 times under warranty for the trans and they cou that they are incapable of. They can't even fix a window regulator right, let alone a transmission. 5 times under warranty for the trans and they couldn't/wouldn't fix it. Do yourself a favor and check for fords transmission problems. They are more concerned about selling you a hands free telephone/sound system (sync?) than selling you a reliable vehicle. At least you can call for a tow truck with both hands on the steering wheel now. BTW, I've wrenched on aircraft for 25 years so I'm not completely lost when it comes to automotive repairs More

Brought truck in for a recall and minor service...took over a week for the truck to get back to me with half the work done. I had to pay $69.00 to have the truck misdiagnosed, took it in for the second t over a week for the truck to get back to me with half the work done. I had to pay $69.00 to have the truck misdiagnosed, took it in for the second time after a promise it would take a day to fix...still waiting on the third day. TERRIBLE customer service and ZERO communication !!!! Never again will I waste my time or money at this dealership. More

I have always been extremely pleased with the prompt and friendly service. Your service representatives always call me by name and produce results. Thanks friendly service. Your service representatives always call me by name and produce results. Thanks More

I have purchased several cars from Jordan Ford and have always had a Great Experience with their Service Dept.!!!! I highly recommend to anyone else to use this Dealership for their Purchase of a Car and t always had a Great Experience with their Service Dept.!!!! I highly recommend to anyone else to use this Dealership for their Purchase of a Car and to use their Service Dept. as needed. Thanks Jordan Ford!!! More

Michelle knows her product, is not pushy, and explaines the procedure. She explains what is neeted and what is not needed. Plus the overall condition or my car, and what may need to be done on my next serv the procedure. She explains what is neeted and what is not needed. Plus the overall condition or my car, and what may need to be done on my next service date. she also knows what to expect on other models on a future buy. More

I took a car in for an oil change and asked them to look at the tires. The car was 7 years old with original tires, and although they still looked like new I was concerned. When I picked up the car they at the tires. The car was 7 years old with original tires, and although they still looked like new I was concerned. When I picked up the car they said the tires were fine but I needed new brakes (hmmm...but ok). I took the car in two weeks later to get new brakes (I drive that car about 5 miles a week) and when I picked it up guess what the recommendation was? I should get new tires! I did get new tires somewhere else. But when I took the car in for routine maint a few months later guess what the recommendation was - new brakes! Two months ago I had a problem where the car was just dead, no click, no lights, not nothing. After pulling the battery and taking it to the place I bought it, they said it was perfect (it was fairly new). After I put it back in, and I tried the car again it started. I took it to Jordan for that and I also mentioned it was running rough. $1,000 later I got my car back. The part they said I needed for the starting was around $500 but if I got the major tune up they said I needed for the rough running, it would be less. Last week the car was dead again - same thing. Opened the hood, checked the battery cables (that were tight) and shut it, and it started. It's happened the same way twice since then, so I took it in yesterday. I got a call today saying the problem was the battery cables. I asked about the $500 part they sold me 2 months ago and they said the sheet just says you brought it in because it was running rough....so I guess a tune up at Jordan costs $1,000 now??? I don't trust them anymore. More