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Jordan Lexus Of Mishawaka
Mishawaka, IN
767 Reviews
At Lexus of Mishawaka, it's our mission to provide the drivers of Mishawaka, IN with prestigious, luxury cars from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Mishawaka, we implement our experience and expertise to assist your every need - every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 767 reviews
October 01, 2018
45,000 mile regular. I called in re light on and said I wanted someone to look as I saw fluid on garage floor. Jessica said to bring it in. When I got there Robert took th I called in re light on and said I wanted someone to look as I saw fluid on garage floor. Jessica said to bring it in. When I got there Robert took the car gave me a loaner and I was on my way. No appointment needed. Done that day. Very easy. No, I don’t know all that was done but I was glad to be basically uninterrupted in what I needed to do. More
by TLMULLETT
Verified CustomerEmployees Worked With
Robert Grooms, Jessica Shively
September 29, 2018
Noah Nicholson is the best! I would highly recommend him. I had a wonderful experience with Noah Nicholson. He was friendly, personable and professional. He bent over backwards and went out of his way to m I had a wonderful experience with Noah Nicholson. He was friendly, personable and professional. He bent over backwards and went out of his way to make sure to locate the exact Lexus that I wanted to buy. Robert Brooks on the other hand never bothered to get up from his desk in his glass enclosed office, (in which I could see directly into) and take the time to come out and introduce himself to me. I never had any personal one-on-one contact with him. He would relay all messages and communications through Noah, and then Norah would tell me what he had to say. Robert never once smile or knowledge me through the glass office, which I found slightly off-putting. With that being said, this is the fourth Lexus I have bought from Lexus of Mishawaka. I have always been traded well, and as a result I will continue to do my business with them. More
by dastuck
Employees Worked With
Robert Brooks, Noah Nicholson
September 28, 2018
Dealership Ownership & Customer Service is Dismal Lexus vehicles sell themselves. Quality product and nice appointments. However, low maintenance and quality personnel have also been a premium facto Lexus vehicles sell themselves. Quality product and nice appointments. However, low maintenance and quality personnel have also been a premium factor for us when purchasing our Lexus' over the years. A feeling of distinction when arriving and departing a clean and professionally run operation. This is no longer the case! Regrettably, ownership in Mishawaka no longer prides itself on customer service, clean vehicles (loaners are horrible) and personnel being available upon arrival and departure. Never have I had such a dirty loaner as I experienced this week with only 200 miles on it. Evidently, SUV had never been cleaned since shipment. Difficult to see through the haze on the interior window, even with morning sun shining through! Special Thank You to Tony for skipping his lunch and not leaving me stranded by myself in the service bay upon returning the loaner. literally, no one was present. Why??? This dealership does a poor job in car salesmanship as well. Literally ended up purchasing two SUV's from Fort Wayne location because the Ownership, General Manager, Sales woman all fell short in providing reasonable responses for pricing. This is a shame as we like to do business locally, and previously had fantastic assistance from a past Sales Manager who left quite some time ago. Ownership is lacking the commitment toward excellence, quality, customer care and their attitude is dismal at best. This operation behaves more like a used car dealership. They expect people to pay the price without delivering on their end (sales, customer service, cleanliness of loaners, attitudes, availability, timeliness in responses). More
by Lexus Loyalty
Employees Worked With
Perry Watson IV, Greg Vanden, Shirley Richardson, Jessica Shively, Tony Groppe
September 28, 2018
Poor service experience Brought vehicle in for an oil change and complete interior and exterior detail. When I picked up the vehicle the exterior was somewhat clean but far Brought vehicle in for an oil change and complete interior and exterior detail. When I picked up the vehicle the exterior was somewhat clean but far from my definition of detailed, interior was totally unacceptable. More
by DL3826
Employees Worked With
Robert Grooms, Jessica Shively
September 28, 2018
Actually, the worst service experience I’ve ever had at any I called to set up an appointment with Jessica Shipley (sp) who said she would order new rims for aLexus. Drove from Michigan to SB; no Jessica and no I called to set up an appointment with Jessica Shipley (sp) who said she would order new rims for aLexus. Drove from Michigan to SB; no Jessica and no rims. Set up another appt with Andrew very nice and very helpful - for about a week later as he needed time to get rims in. Again drove from Mich to sb. Got there and again, no rims .waited all morning from a 10 am appt to 2pm. Finally pleaded my case to the team leader Robert who was excellent and said they would not be in that day. He let us have a loaner car and kept ours till Monday when the elusive rims showed up . Robert was the only one who knew what he was doing; was nice and did not charge for installation labor. Finally got new rims on wife’s Lexus and she was pleased with the look. Definitely not a smooth, well oiled Service function as compared to the one in Naples, Florida. Richard Ward More
by GATSBY2
Employees Worked With
Robert Grooms, Andrew Gill, Jessica Shively
September 28, 2018
Excellent Outstanding service. My daughter had totaled her RX 330 (purchased someplace else) and we found a close replacement at this dealership. I inquired on Outstanding service. My daughter had totaled her RX 330 (purchased someplace else) and we found a close replacement at this dealership. I inquired online if the vehicle was still available and I received a return phone call within an hour. Caleb put me in-touch with Greg. Greg was very helpful in verifying options on the car. I scheduled an appointment to drive the car. Greg was waiting with the car ready to go when I arrived. I drove it and decided that my daughter needed to drive it, but only after we knew what we could afford based upon what the insurance payout was going to be. There were a few cosmetic issues with the car that needed to be fixed before we could pick it up after we purchased it. Greg scheduled a time that worked for both of us and when we arrived it was ready to go with a bow on top. The paperwork was also ready to go, we just needed to sign. My daughter was in love with her previous car and was very hesitant about getting them same model. Greg was very professional and his excellent customer service skills helped her to decide that was the car (and dealership) for her. Thank you to Greg and team! More
by DTADEAST
Employees Worked With
Greg Vanden, Caleb Knapp
September 28, 2018
It was the best experience ever The process from the beginning to the end was extremely awesome 👏. I can’t say anything about this team but they took care of me. I’m a happy custome The process from the beginning to the end was extremely awesome 👏. I can’t say anything about this team but they took care of me. I’m a happy customer 😊. More
by Happy LaVerne
Employees Worked With
Caleb Knapp, Norma Jean Versmesse
September 27, 2018
Always outstanding Like always.....outstanding service. Nice and easy set up, good communication and service goes above and beyond. I am always happy and have no desir Like always.....outstanding service. Nice and easy set up, good communication and service goes above and beyond. I am always happy and have no desire to go elsewhere More
by Robert Hoffer
Employees Worked With
Jessica Shively
September 27, 2018
Service summary The loaner car was not very clean My car after service had a lot of smears on the inside and outside of windshield but otherwise cleaned Had to The loaner car was not very clean My car after service had a lot of smears on the inside and outside of windshield but otherwise cleaned Had to ask for a discount in tire cost. Was told the next day there was a discount on a set of four and they gave me that discount in addition to another cost. Never told me what tire options I might purchase. More
by GSWOLFSON
Employees Worked With
Tony Groppe
September 26, 2018
great experience Routine maintenance. During the safety check they determined that I needed rear brakes. Glad to know...and quickly taken care of. I trust the deale Routine maintenance. During the safety check they determined that I needed rear brakes. Glad to know...and quickly taken care of. I trust the dealership to keep me safe. More
by DSMHERMAN
Employees Worked With
Jessica Shively
