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Jordan Lexus Of Mishawaka
Mishawaka, IN
772 Reviews
At Lexus of Mishawaka, it's our mission to provide the drivers of Mishawaka, IN with prestigious, luxury cars from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Mishawaka, we implement our experience and expertise to assist your every need - every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 772 reviews
October 03, 2018
Best service experience ever Worked with Jessica and she was very professional and answered all the questions I had Not only was she helpful but she had the ready at the time sh Worked with Jessica and she was very professional and answered all the questions I had Not only was she helpful but she had the ready at the time she said it would be More
by KUBVATD
Verified CustomerEmployees Worked With
Alicja Debicka, Jessica Shively, Tony Groppe
October 02, 2018
Tyer rotating The service Department was running right on time and the service I had done was done in a timidly matter . .I love that they offer a two year bumper The service Department was running right on time and the service I had done was done in a timidly matter . .I love that they offer a two year bumper-to-bumper warranty on the used cars More
by Caregal 123
Employees Worked With
Norma Jean Versmesse, Tony Groppe
October 02, 2018
Outstanding customer service, unlike I’ve ever experienced! This was my first purchase through Lexus of Mishawaka, and honestly, throughout the process I kept waiting for the usual car dealership shenanigans to This was my first purchase through Lexus of Mishawaka, and honestly, throughout the process I kept waiting for the usual car dealership shenanigans to crop up but was pleasantly surprised that it never happened! I was treated professionally and respectfully every step of the way as a consumer looking for the right car at the best value. I feel confident that this dealership will stand by their product and continue to treat me fairly in future servicing needs. More
by Carguysmom
Employees Worked With
Shirley Richardson, Norma Jean Versmesse, Brandon Hajicek
October 02, 2018
Excellent customer service support The service I received from Lexus of Mishawaka IN was amazing. I purchased my vehicle from out of state and brought it to the Mishawaka dealership fo The service I received from Lexus of Mishawaka IN was amazing. I purchased my vehicle from out of state and brought it to the Mishawaka dealership for some minor repairs. The care they gave me was excellent, Garret made sure my vehicle was performing at top rate before I left the dealership. Jessica and Robert handled all the paperwork, they were great . I recommend this dealership highly and will be purchasing another vehicle from them when the time comes . More
by Happy 😊
Employees Worked With
Garret , Robert Grooms, Jessica Shively
October 02, 2018
Friendly service, well explained. Jess handled all aspects very well. Everything as expected. Paying expected for premium service/vehicle. I would recommend service for those intereste Jess handled all aspects very well. Everything as expected. Paying expected for premium service/vehicle. I would recommend service for those interested in new vehicles, however, value is debatable for my 2010RX. More
by DNOTES2001
Employees Worked With
Jessica Shively
October 01, 2018
45,000 mile regular. I called in re light on and said I wanted someone to look as I saw fluid on garage floor. Jessica said to bring it in. When I got there Robert took th I called in re light on and said I wanted someone to look as I saw fluid on garage floor. Jessica said to bring it in. When I got there Robert took the car gave me a loaner and I was on my way. No appointment needed. Done that day. Very easy. No, I don’t know all that was done but I was glad to be basically uninterrupted in what I needed to do. More
by TLMULLETT
Employees Worked With
Robert Grooms, Jessica Shively
September 29, 2018
Noah Nicholson is the best! I would highly recommend him. I had a wonderful experience with Noah Nicholson. He was friendly, personable and professional. He bent over backwards and went out of his way to m I had a wonderful experience with Noah Nicholson. He was friendly, personable and professional. He bent over backwards and went out of his way to make sure to locate the exact Lexus that I wanted to buy. Robert Brooks on the other hand never bothered to get up from his desk in his glass enclosed office, (in which I could see directly into) and take the time to come out and introduce himself to me. I never had any personal one-on-one contact with him. He would relay all messages and communications through Noah, and then Norah would tell me what he had to say. Robert never once smile or knowledge me through the glass office, which I found slightly off-putting. With that being said, this is the fourth Lexus I have bought from Lexus of Mishawaka. I have always been traded well, and as a result I will continue to do my business with them. More
by dastuck
Employees Worked With
Robert Brooks, Noah Nicholson
September 28, 2018
Dealership Ownership & Customer Service is Dismal Lexus vehicles sell themselves. Quality product and nice appointments. However, low maintenance and quality personnel have also been a premium facto Lexus vehicles sell themselves. Quality product and nice appointments. However, low maintenance and quality personnel have also been a premium factor for us when purchasing our Lexus' over the years. A feeling of distinction when arriving and departing a clean and professionally run operation. This is no longer the case! Regrettably, ownership in Mishawaka no longer prides itself on customer service, clean vehicles (loaners are horrible) and personnel being available upon arrival and departure. Never have I had such a dirty loaner as I experienced this week with only 200 miles on it. Evidently, SUV had never been cleaned since shipment. Difficult to see through the haze on the interior window, even with morning sun shining through! Special Thank You to Tony for skipping his lunch and not leaving me stranded by myself in the service bay upon returning the loaner. literally, no one was present. Why??? This dealership does a poor job in car salesmanship as well. Literally ended up purchasing two SUV's from Fort Wayne location because the Ownership, General Manager, Sales woman all fell short in providing reasonable responses for pricing. This is a shame as we like to do business locally, and previously had fantastic assistance from a past Sales Manager who left quite some time ago. Ownership is lacking the commitment toward excellence, quality, customer care and their attitude is dismal at best. This operation behaves more like a used car dealership. They expect people to pay the price without delivering on their end (sales, customer service, cleanliness of loaners, attitudes, availability, timeliness in responses). More
by Lexus Loyalty
Employees Worked With
Perry Watson IV, Greg Vanden, Shirley Richardson, Jessica Shively, Tony Groppe
September 28, 2018
Poor service experience Brought vehicle in for an oil change and complete interior and exterior detail. When I picked up the vehicle the exterior was somewhat clean but far Brought vehicle in for an oil change and complete interior and exterior detail. When I picked up the vehicle the exterior was somewhat clean but far from my definition of detailed, interior was totally unacceptable. More
by DL3826
Employees Worked With
Robert Grooms, Jessica Shively
September 28, 2018
Actually, the worst service experience I’ve ever had at any I called to set up an appointment with Jessica Shipley (sp) who said she would order new rims for aLexus. Drove from Michigan to SB; no Jessica and no I called to set up an appointment with Jessica Shipley (sp) who said she would order new rims for aLexus. Drove from Michigan to SB; no Jessica and no rims. Set up another appt with Andrew very nice and very helpful - for about a week later as he needed time to get rims in. Again drove from Mich to sb. Got there and again, no rims .waited all morning from a 10 am appt to 2pm. Finally pleaded my case to the team leader Robert who was excellent and said they would not be in that day. He let us have a loaner car and kept ours till Monday when the elusive rims showed up . Robert was the only one who knew what he was doing; was nice and did not charge for installation labor. Finally got new rims on wife’s Lexus and she was pleased with the look. Definitely not a smooth, well oiled Service function as compared to the one in Naples, Florida. Richard Ward More
by GATSBY2
Employees Worked With
Robert Grooms, Andrew Gill, Jessica Shively
