Jordan Lexus Of Mishawaka

Good follow up on service We brought our Lexus in for a new radiator. It was supposed to be fixed in a day but one of the mechanics mistakenly brought another vehicle in ahead We brought our Lexus in for a new radiator. It was supposed to be fixed in a day but one of the mechanics mistakenly brought another vehicle in ahead of ours potentially delaying the completion of our service. Tony rectified the situation and made sure our vehicle was completed in a timely manner. More

Above question is a maybe. Service time,poor clean Quoted 2 hrs service was 4+ hours. Inside of car poorly cleaned, I hope the service I payed for got done better than the cleaning. Quoted 2 hrs service was 4+ hours. Inside of car poorly cleaned, I hope the service I payed for got done better than the cleaning. More

FANTASTIC SERVICE Tony Groppe and the service staff did a FANTASTIC JOB at my most recent service appointment. Quick in, quick out, I Was extremely pleased. Vehicle w Tony Groppe and the service staff did a FANTASTIC JOB at my most recent service appointment. Quick in, quick out, I Was extremely pleased. Vehicle was returned to me very clean, inside and out. GREAT JOB TONY! More

Outstanding, Personal and Professional Jessica is nothing shy of professional and ensures I feel well supported in every way. She even took ownership of the lack of parts to support a vacuu Jessica is nothing shy of professional and ensures I feel well supported in every way. She even took ownership of the lack of parts to support a vacuum recall issue on our RX 350 for the second time while it was in for an oil change. I know she’ll contact us when the parts do arrive from Lexus/Toyota so we don’t have to keep checking on them. She has gained our complete trust through her demonstrated integrity. More

Excellent service I have purchased 3 GS’s from this dealer and have nothing but praise for every department. This is a first class operation. I will be back for my ne I have purchased 3 GS’s from this dealer and have nothing but praise for every department. This is a first class operation. I will be back for my next vehicle. More

50,000 mile service We had our RX-350 in for its 50,000 mile check-up. Jessica is always very professional and efficient in getting us in and out. Even though it is par We had our RX-350 in for its 50,000 mile check-up. Jessica is always very professional and efficient in getting us in and out. Even though it is part of the service and included in the warranty it was a pleasant surprise to have the battery cable replaced as part of the service. It's always a treat to pick up a freshly cleaned car with a tire shine! More

Shirley is THEE best Shirley made our experience amazing! So helpful from the moment we walked in. Had us laughing and smiling and so grateful we found the car we wanted t Shirley made our experience amazing! So helpful from the moment we walked in. Had us laughing and smiling and so grateful we found the car we wanted through her! Great attention to detail and really listened and personalized everything. Thank you Shirley!!! More

5,000 mile new vehicle service Driving my 6th Lexus RX since 2002, I could not ask for a better, more professional service experience. After working with now retired Doug Fine for 1 Driving my 6th Lexus RX since 2002, I could not ask for a better, more professional service experience. After working with now retired Doug Fine for 15+ years, Jess is an able successor. Caleb answered all my questions about voice activated features and Lexus Enform on my 2018 RX350. More

Long wait I opted not to get a loaner car because I was told the service was a basic one and would be an hour. I waited 2 hours without anyone updating me duri I opted not to get a loaner car because I was told the service was a basic one and would be an hour. I waited 2 hours without anyone updating me during that time as to why it was taking so long. More

As simple as great service. Just easy, friendly, and 100% professional service - the kind it seems difficult to find much of any more. Jessica always is prompt, professional and Just easy, friendly, and 100% professional service - the kind it seems difficult to find much of any more. Jessica always is prompt, professional and friendly. More