Back

Jordan Lexus Of Mishawaka - Service Center

Mishawaka, IN

4.9
432 Reviews

432 Reviews of Jordan Lexus Of Mishawaka - Service Center

Sort by
May 21, 2019

Red Carpet The Lexus service center in Mishawaka Indiana, is in my opinion the absolute best service center top to bottom inside and out then any dealership I h More

by ALECBREDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal
May 21, 2019

Excellent as always! Had a regularly scheduled service call and as always everything was great. Work was done well, loaner car was a real life saver, and car was delivered More

by JUDY3118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Armstrong
May 17, 2019

Great experience This dealership’s service center is very organized and customer oriented. I just purchased a used Lexus and needed a minor recall completed. In additi More

by Lexus fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Groppe
May 15, 2019

excellent serviceo Prompt courteous service. This was a routine service with no special needs. Tony handled it well. The loaner car was ready and no problem. Excellent More

by Neal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Groppe
May 08, 2019

Efficient, friendly personnel Staff is always professional and efficient, and personable. Service area is well cared for and clean. Waiting area is comfortable and pleasant. Alway More

by LSHAFFER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Grooms, Andrew Gill, Tony Groppe
May 07, 2019

Service interval appointment Neil was courteous, explained results clearly in a non condescending manner. The new service approach of escorting customers to the waiting room until More

by sallieassociates
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neil Armstrong
May 06, 2019

Disappointed I’ve been with this location for many years. I got used to the routine and was always very pleased. This time no one sat with me to describe what wa More

by SHAWNWILK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norma Jean Versmesse
May 07, 2019 -

Jordan Lexus Of Mishawaka responded

My name is Perry Watson IV, and I am the General Manager of Lexus of Mishawaka. I am so sorry that we disappointed you. Having been a customer of ours for a long time now, you know this is not a regular occurrence for us. I am not sure what was going on with us at this time, but I would like to apologize to you formally. I will follow up with Norma Jean and make sure management follows up with you and makes things right. I thank you for the feedback and ask that on the strength of our previous relationship that you give us another opportunity to earn your trust. Should you have, other questions or concerns feel free to call me directly at 574-243-7700 Ext: 708. Sincerely, Perry Watson IV General Manager Lexus of Mishawaka 574-243-7700 Ext: 708

May 04, 2019

Seamless in and out with appointment Notice of airbag recall. Made appointment conveniently timed as I am 50 mi away. Service mgr was helpful and polite provided with loaner seamless exp More

by CHAZ1551
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neal armstrong, Tony Groppe
May 02, 2019

Great job 20,000 mile service and a sparkling clean car thanks! Niel thank you. Service was great, loaner car was ready to go and he even brought my car inside More

by SHENRY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niel Armstrong.
May 01, 2019

Had an oil change and tire rotation Everyone at Lexus is very helpful and nice. My Ex Husband always took care of the service of my car. When I had to take of it by myself,Tony was extre More

by SMARTERTHANHIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Groppe
...
10
...