Jordan Lexus Of Mishawaka - Service Center

Tony was great and thoroughly explained what was needed. I’ve always received xcellent customer service from this Lexus location. I didn’t expect my LX to come back so clean, so that was a nice surprise. Tha I’ve always received xcellent customer service from this Lexus location. I didn’t expect my LX to come back so clean, so that was a nice surprise. Thank you! More

good experience I have been driving Lexuses since 1983 and have always been happy with the service that is why I stick with them. My first one I got in Ft Wayne but I have been driving Lexuses since 1983 and have always been happy with the service that is why I stick with them. My first one I got in Ft Wayne but when South Bend opened I deal with them as it is closer to home More

Great service experience I had a really great experience with my latest Lexus service for tires and brakes. Neal explained everything thoroughly and got things done quickly. T I had a really great experience with my latest Lexus service for tires and brakes. Neal explained everything thoroughly and got things done quickly. Thank you! More

Great service. Service Manger, Tony was the best. Service manager explained in detail what would be done and how long the service would take. He was ‘spot on’ with the exact timing of the service! Service manager explained in detail what would be done and how long the service would take. He was ‘spot on’ with the exact timing of the service! More

10:30 am - 3:30pm. For oil change!!! I was stranded, waiting I should have been told that it will take 5 hours to do oil change, diagnose navitation and put my tire back under the car. Instead, Neal kept telling I should have been told that it will take 5 hours to do oil change, diagnose navitation and put my tire back under the car. Instead, Neal kept telling me "soon" and i was stranded. I requested for a driver to come and pick me up from where i was ( 10-15 minutes away) and Neal told me it will take a few minutes and it took almost one and a half hours! All my co- workers were shocked that Lexus of Mishawaka behaved this way as they saw me waiting and stranded. I would still recommend this place to someone because we have received better service in the past. More

Great dealership This is either my 6th or 7th RX 350 since 2004. All but one was purchased here and this dealership had done all of my service. Need I say more?? This is either my 6th or 7th RX 350 since 2004. All but one was purchased here and this dealership had done all of my service. Need I say more?? More

It’s always great to work with Mishawaka Lexus We were fortunate enough to get Neil Armstrong to help us out. He is definitely an asset to your dealership.. We always are treated very well – that We were fortunate enough to get Neil Armstrong to help us out. He is definitely an asset to your dealership.. We always are treated very well – that’s why we purchased our car there. Thank you More

Recent service on 2013 Lexus RX 350 As always the Mishawaka Lexus dealership meets our expectations and is always very informative concerning our vehicle and I would highly recommend thi As always the Mishawaka Lexus dealership meets our expectations and is always very informative concerning our vehicle and I would highly recommend this service center, they are fantastic to work with! More

Non-Conforming to factory specifications is acceptable Upon completion of an L-certified 35K mile service and winter/summer tire swap with alignment service, I found the completion paperwork showing the re Upon completion of an L-certified 35K mile service and winter/summer tire swap with alignment service, I found the completion paperwork showing the rear wheels to be out of factory specification. When I asked the service manager about it, and showed him the warning at the bottom of the page noting the non-conformity and the tire wear and potential safety risk, his response was literally “but it’s only out a little bit”. This was very alarming to me and I requested an appointment for it to be corrected. After consulting with the technician (not sure why that was needed because my expectation is it to be in spec), he agreed. Not was corrected and I am moving on. This is a completely unacceptable situation and I’d like to have an explanation from the GM why this could have happened. Respectfully, Tom Savchick More

Almost 200,000 Miles Lexus Mishawaka is the only place we have ever serviced our car. I guess the proof of how good they are is in the mileage Lexus Mishawaka is the only place we have ever serviced our car. I guess the proof of how good they are is in the mileage More