Jordan Lexus Of Mishawaka - Service Center

Top notch!!! Always a positive experience! Jessica has ALWAYS been professional, honest.....I like coming to the dealership!😊 I inherited the car from my mom, I Always a positive experience! Jessica has ALWAYS been professional, honest.....I like coming to the dealership!😊 I inherited the car from my mom, I would always hear my mom talk about "her friend from the Lexus dealership, she always takes such good care of me". I now am experiencing exactly what my mother was talking about!👍😊 More

Polite and professional I was treated well at Mishawaka Lexus. Very polite and efficient staff. Work was done in timely fashion and I was given a beautiful car to drive while I was treated well at Mishawaka Lexus. Very polite and efficient staff. Work was done in timely fashion and I was given a beautiful car to drive while work was completed. More

First class act. All the way around. This dealership does what it says it’s going to do, when it says it will happen and in the manner in which it was promised. This only can happen in a This dealership does what it says it’s going to do, when it says it will happen and in the manner in which it was promised. This only can happen in a business that is articulately managed and all employees know that they are valued as a part of the larger picture of success. More

Good follow up on service We brought our Lexus in for a new radiator. It was supposed to be fixed in a day but one of the mechanics mistakenly brought another vehicle in ahead We brought our Lexus in for a new radiator. It was supposed to be fixed in a day but one of the mechanics mistakenly brought another vehicle in ahead of ours potentially delaying the completion of our service. Tony rectified the situation and made sure our vehicle was completed in a timely manner. More

FANTASTIC SERVICE Tony Groppe and the service staff did a FANTASTIC JOB at my most recent service appointment. Quick in, quick out, I Was extremely pleased. Vehicle w Tony Groppe and the service staff did a FANTASTIC JOB at my most recent service appointment. Quick in, quick out, I Was extremely pleased. Vehicle was returned to me very clean, inside and out. GREAT JOB TONY! More

Above question is a maybe. Service time,poor clean Quoted 2 hrs service was 4+ hours. Inside of car poorly cleaned, I hope the service I payed for got done better than the cleaning. Quoted 2 hrs service was 4+ hours. Inside of car poorly cleaned, I hope the service I payed for got done better than the cleaning. More

Outstanding, Personal and Professional Jessica is nothing shy of professional and ensures I feel well supported in every way. She even took ownership of the lack of parts to support a vacuu Jessica is nothing shy of professional and ensures I feel well supported in every way. She even took ownership of the lack of parts to support a vacuum recall issue on our RX 350 for the second time while it was in for an oil change. I know she’ll contact us when the parts do arrive from Lexus/Toyota so we don’t have to keep checking on them. She has gained our complete trust through her demonstrated integrity. More

50,000 mile service We had our RX-350 in for its 50,000 mile check-up. Jessica is always very professional and efficient in getting us in and out. Even though it is par We had our RX-350 in for its 50,000 mile check-up. Jessica is always very professional and efficient in getting us in and out. Even though it is part of the service and included in the warranty it was a pleasant surprise to have the battery cable replaced as part of the service. It's always a treat to pick up a freshly cleaned car with a tire shine! More

5,000 mile new vehicle service Driving my 6th Lexus RX since 2002, I could not ask for a better, more professional service experience. After working with now retired Doug Fine for 1 Driving my 6th Lexus RX since 2002, I could not ask for a better, more professional service experience. After working with now retired Doug Fine for 15+ years, Jess is an able successor. Caleb answered all my questions about voice activated features and Lexus Enform on my 2018 RX350. More

Long wait I opted not to get a loaner car because I was told the service was a basic one and would be an hour. I waited 2 hours without anyone updating me duri I opted not to get a loaner car because I was told the service was a basic one and would be an hour. I waited 2 hours without anyone updating me during that time as to why it was taking so long. More