Jordan Lexus Of Mishawaka - Service Center

I did not have a good experience I had recalls on my car that needed to be done. I brought my car and was told it will take 6 hours. I asked for a rental and was told that I needed to I had recalls on my car that needed to be done. I brought my car and was told it will take 6 hours. I asked for a rental and was told that I needed to reserve one as well as I had to be 21. My friend brought her car to this same dealership and they gave her a car without a problem (she is only 19)! We were left to walk and call someone to come get us for the waiting time. I was also not happy with service. I was told that my car will be washed and vacuumed after the service but that did not happen. All I am asking for is for the service provided to match up with what is said by associates. More

2 1/2 hours for an oil and bulb change This service center can do better than having the customer wait for 2 1/2 hours just for an oil and bulb change. Something needs to be done to keep yo This service center can do better than having the customer wait for 2 1/2 hours just for an oil and bulb change. Something needs to be done to keep your customer updated and informed on the length of service. More

Lexus Service Took my 2007 ES350 in to be detailed and an oil change. Jessica was great to deal with and the work was first rate. In fact the bill was less than I e Took my 2007 ES350 in to be detailed and an oil change. Jessica was great to deal with and the work was first rate. In fact the bill was less than I expected. Definitely recommend their customer services. More

35,000 Mile Service Very accommodating. Provided a loaner car based on the car I was currently driving. Found a lower price for a set of four new tires. Very accommodating. Provided a loaner car based on the car I was currently driving. Found a lower price for a set of four new tires. More

Service Always a pleasant environment!! Everyone is friendly, and makes you feel welcome. I would definitely recommend, Lexus service and Sales Department t Always a pleasant environment!! Everyone is friendly, and makes you feel welcome. I would definitely recommend, Lexus service and Sales Department to anyone. Thanks for your service. More

1 year service Prompt, friendly, convenient . Scheduled one year service check up. Process was efficient, friendly and informative. Provided with with a vehicle w Prompt, friendly, convenient . Scheduled one year service check up. Process was efficient, friendly and informative. Provided with with a vehicle while mine was serviced. Overall it was a very satisfying ecperience More

Routine maintenance Very satisfactory experience. Prompt service, always a loaner car to drive. Friendly and professional staff. Scheduling has been changed now in a Very satisfactory experience. Prompt service, always a loaner car to drive. Friendly and professional staff. Scheduling has been changed now in a scheduling center off-site... that takes a little getting used to, but that point aside I am satisfied with the quality and professionalism of the center More

Tony was fabulous This was complimentary 15,000 mile maintenance. The appointment was made; I was late getting there; got in; got my loaner; got out; got the phone call This was complimentary 15,000 mile maintenance. The appointment was made; I was late getting there; got in; got my loaner; got out; got the phone call; went back; returned the loaner; got the paperwork; got my car - all very efficient yet friendly...and I love that my car is clean. More

Great Service. Tony Groppe and the service staff have always done an excellent job on our vehicles. They always give me another car to use while mine is being servic Tony Groppe and the service staff have always done an excellent job on our vehicles. They always give me another car to use while mine is being serviced. More

June 20 I have great confidence in Tony Groppe and he assured me my car needed the recommended services.. So I followed his advice, Even though I was surpri I have great confidence in Tony Groppe and he assured me my car needed the recommended services.. So I followed his advice, Even though I was surprised I needed so many repairs, I needed to have Tony,s assurance.... More