Jordan Lexus Of Mishawaka - Service Center

Took my car in for driver window would not roll up Went in to have driver side window looked, the window would not roll up. I explained that this had happened about a year ago but the next day it rolle Went in to have driver side window looked, the window would not roll up. I explained that this had happened about a year ago but the next day it rolled up. The service person said the motor was no good and would cost $928.00. I said no thanks. They then gave me a bill for $146.48 which I was shocked since no one had told me up front there would be a charge. As soon as I got in my car I pushed the button and my window rolled up. More

Always professional The service team is consistently excellent. I like the added texting option! My vehicle has always been. Lean and running beautifully after it has bee The service team is consistently excellent. I like the added texting option! My vehicle has always been. Lean and running beautifully after it has been serviced. More

Replace 3rd row seat handle Tony managed to schedule me same day I called, service was completed within 1 hour, the car was vacuumed and cleaned—great service. Thank you! Tony managed to schedule me same day I called, service was completed within 1 hour, the car was vacuumed and cleaned—great service. Thank you! More

Excruciatingly Long Had an appointment for an oil change and 1 hour and 30 minutes later, I was still waiting. Not worth the wait. Next time I'll go to the car wash. F Had an appointment for an oil change and 1 hour and 30 minutes later, I was still waiting. Not worth the wait. Next time I'll go to the car wash. Faster and your car will actually be clean. More

5/31 Visit Making the appointment was very easy. Tony helped me in a pleasant and professional manner at arrival and pick-up times. He provided answers to my q Making the appointment was very easy. Tony helped me in a pleasant and professional manner at arrival and pick-up times. He provided answers to my questions regarding the repair of a "ding" on the door of my car. More

Amazing Customer Service I have to say I received amazing service. Being a first time Lexus owner, I would recommend Lexus to anyone! Thanks for all the support! I have to say I received amazing service. Being a first time Lexus owner, I would recommend Lexus to anyone! Thanks for all the support! More

15,000 service I brought my 2017 Lexus RX 350 in for the normal 15000 service. I was greeted very cordially. I was told exactly what was going to be done with no su I brought my 2017 Lexus RX 350 in for the normal 15000 service. I was greeted very cordially. I was told exactly what was going to be done with no surprises. The work was done in a reasonable to time. Everyone I talked with was professional. More

Smarmy The coupon was misleading as it did not state the price for the brake job was per axle. When I raised the question I was told that’s not going to hap The coupon was misleading as it did not state the price for the brake job was per axle. When I raised the question I was told that’s not going to happen. Very disrespectful and I shall not be going back there again for service for my car Although Loya must admit the work done was good. I just did not like the way I was treated More

25,000 mile maintenance Tony was friendly and work preformed quickly. Tony was kind enough to explain next vehicle maintenance (30,000 mile) would be extensive and provided Tony was friendly and work preformed quickly. Tony was kind enough to explain next vehicle maintenance (30,000 mile) would be extensive and provided me with an estimate. Very much appreciated that information. Love that my NX300 is always washed, vacuumed and windows cleaned at every appointment! Thanks much! More

Excellent service department I have never experienced a problem of any kind with the service at this dealership. Easy, quick and reliable service. Can’t say enough good things ab I have never experienced a problem of any kind with the service at this dealership. Easy, quick and reliable service. Can’t say enough good things about Tony Groppe and the rest of the service team More