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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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August 10, 2021

My oil change and tire rotation was done well and efficiently! I waited less than an hour for everything to get done. The staff was friendly and knowledgeable. More

by krista.leakas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for this great review, Krista! We appreciate this detailed assessment of your Service Team's timely, courteous customer service. It was our pleasure to serve you; we look forward to your next visit. Thank you for choosing Joseph Toyota Service!

August 10, 2021

Quick, professional, friendlyDon is a likeable guy, Quick, professional, friendly Don is a likeable guy, easy to converse with and a good dude Open, clean facility, easy in and out Friendly ser More

by NEPHEW55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don
Aug 10, 2021 -

Joseph Toyota of Cincinnati responded

Your review is sweet music to our ears! Thank you for taking time to showcase your experience at Joseph Toyota and to let us know that you enjoyed your time with us. Come back and see us again!

August 09, 2021

They have always done a good job with device for me here at Joseph Toyota. Price is on the higher side of things but you get what you pay for More

by MOCH_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anderson
Aug 09, 2021 -

Joseph Toyota of Cincinnati responded

On behalf of your entire Joseph Toyota Service Team, we extend our thanks to you for this candid review and for your recommendation. We appreciate your business and support, and look forward to seeing you again. We'll be here for you!

August 09, 2021

They forgot to add oil back in after oil change. The add oil light came on after I got home & service center was closing (was put on hold for over eight minutes) so I had to go to another oil change place More

by LINDA.HARMON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : do no remember
Aug 09, 2021 -

Joseph Toyota of Cincinnati responded

Hello Linda, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

August 08, 2021

Everyone is friendly and courteous and the technicians are thorough. My car is always clean when I get it back and the wait is reasonable and comfortable. More

by ALINEKUHL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your excellent review, Aline! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joseph Toyota of Cincinnati. Please don't hesitate to reach out if you need anything else.

August 08, 2021

Everything was done very efficiently. I like the people I had to work with. They were very helpful and nice. It was a very good experience. More

by KDOC32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Stackhouse
Aug 09, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 06, 2021

Overall good. The interaction with the registration check-in could be friendlier. I felt I was treated as a number & not a real person. I'm not sure they understand the definition of the word CUSTOMER! More

by dorisnelsonfrierson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Joseph Toyota of Cincinnati responded

Doris, please accept our sincere apology for the lack of hospitality with which you were greeted upon arrival for Service. We appreciate that you brought this concern to our attention; we will look into the matter. Thank you for your patience and understanding. Your recommendation is important to us!

August 05, 2021

Fast and friendly service. Will go back again when my Tacoma needs it next service call. Caled and scheduled it was fast and easy to do. More

by MIKYGARV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for this great overview of your service experience! We appreciate the time you took to share these highlights with us and to recommend Joseph Toyota Service. Your satisfaction is important to us. We look forward to serving you again in the future!

August 03, 2021

Great experience a little hard scheduling a convenient appointment but the overall service and atmosphere of the dealership was wonderful staff was friendly and informative More

by PAMBELLCHARLES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your thoughtful remarks and your patience while scheduling one of our quick-to-fill time slots. Thank you for choosing Joseph Toyota for your automotive service. We're delighted that you enjoyed your time with us. Thanks again!

August 03, 2021

i had quit a wait. was uncomfortable not having a quiet space to wait. coke machine motor roaring. tv blasting (couldn’t get volume lowered. people talking sooo loud on cell phones. service was great th More

by KISERGLORIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Joseph Toyota of Cincinnati responded

Our apologies for the noisy surroundings today, Gloria. We're glad, however, that the service you received otherwise met your expectations. Thank you for continuing to choose Joseph Toyota for your vehicle's service. We appreciate you and look forward to seeing you again!

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