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Joshua Tree Chrysler Dodge Jeep RAM
Yucca Valley, CA
341 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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341 Reviews of Joshua Tree Chrysler Dodge Jeep RAM
December 27, 2022
In a word, disappointing. I was told my repair was $1,000.00. I asked if my warranty covered it and they didn't even know I had a warranty. Then I was assured that all repai I was told my repair was $1,000.00. I asked if my warranty covered it and they didn't even know I had a warranty. Then I was assured that all repairs were covered, all the sudden they were not. I was promised the repair would take 1 day, it took 3. They forgot to order the parts!!!! When the car was done, no one called me, I called only to find it has BEEN sitting and done. Then I was charged the wrong price and had to pay additional money later. I was lied to, treated like I didn't matter, told all the wrong information. If I didn't have to go to the dealership for the warranty, I wouldn't. There is a bit more to my story starting out with my oil change, but I'm sure you get the idea. More
by speeddemon1414
Verified CustomerEmployees Worked With
Roy Ke
December 26, 2022
I’m so pleased that my van was looked at so thoroughly. The service personal were very polite and kind. Asked if I had any questions, the manager even showed where I could find information on the van. The service personal were very polite and kind. Asked if I had any questions, the manager even showed where I could find information on the van. More
by SANDRAWIDMAN
Employees Worked With
Roy Ke
December 25, 2022
The whole process of buying the car was easy and transparent, highly recommend to anyone looking to buy a new car. Got a great deal and they were never pushy to sell any extra insurances like the re transparent, highly recommend to anyone looking to buy a new car. Got a great deal and they were never pushy to sell any extra insurances like the rest of the dealers do. More
by 831GUERRERO
Employees Worked With
Michelle Dunlap from finance also deserves 5 out of 5 stars , Dustin Keaton, George Schneider
December 20, 2022
One of the best car buying experiences my wife and I have ever had... The staff was extremely friendly, attentive to our needs, flexible and creative to make a deal happen in a no-pressure way. ever had... The staff was extremely friendly, attentive to our needs, flexible and creative to make a deal happen in a no-pressure way. More
by Dusty
Employees Worked With
Dustin Keaton, Jared Carter
December 15, 2022
Jacob in the service department is super professional and truly cares about the customer. I have had a lot of dealership experiences in the past couple years and working with him was by far the best. Wasn’t truly cares about the customer. I have had a lot of dealership experiences in the past couple years and working with him was by far the best. Wasn’t expecting that kind of service from them but he went up to bat for me with the warranty company and got my jeep on the road ASAP. More
by LOPEZABEL34
Employees Worked With
Jacob
December 14, 2022
From beginning to end my experience was great. My Jeep was brought in on a tow truck not running, I picked it up the next day purring like kitten. The staff is knowledgeable, and friendly. I won’t My Jeep was brought in on a tow truck not running, I picked it up the next day purring like kitten. The staff is knowledgeable, and friendly. I won’t take my Jeep anywhere else for repairs. More
by JACFROST192
Employees Worked With
Ramon Albiar, Roy Ke
December 12, 2022
Good communication regarding repair time. Appreciated the ease in which I was able to get updates. I'm a repeat customer for my scheduled maintenance as well as the one unexpected issue that Appreciated the ease in which I was able to get updates. I'm a repeat customer for my scheduled maintenance as well as the one unexpected issue that arose over the holidays. Will continue to bring my vehicle here. More
by vmindiola
Employees Worked With
Ramon Albiar, Roy Ke
