Yucca Valley Chrysler Center - Service Center

Customer service was really good. Just need a bit more relaxed the staff seem to walking in pin and needles. Beside the JC a great representation of the company. Just need a bit more relaxed the staff seem to walking in pin and needles. Beside the JC a great representation of the company. More

I took our 2019 Dodge in for an unusual issue. The metal clamp holding one of the boots in place had failed and the boot was missing. The axel thus had grit embedded due to travel over local grave The metal clamp holding one of the boots in place had failed and the boot was missing. The axel thus had grit embedded due to travel over local gravel roads. The entity in charge of authorizing repairs per the extended warranty that we purchased for a ton of money unilaterally refused to cover the needed repair!! Ramon noticed that, per total mileage and age, our Dodge was still covered by the original factory warranty with a month and a half still to go. So a repair was authorized and a date was promptly arranged as soon as a replacement axel with a factory installed boot was available. We are very satisfied with Ramon's diligence and Joshua Tree Chrysler Dodge Jeep Ram's ability to deliver the performance expected of a dealership. Another month and we would have been stuck with a lemon. More

I went in for and Oil change, there was a mix up on my paper regarding if my oil change was covered or not but the staff made sure to triple check and find the correct answer, I was in and out within the paper regarding if my oil change was covered or not but the staff made sure to triple check and find the correct answer, I was in and out within the hour More

The service writer was very nice and helpful. I enjoyed the atmosphere and great friendliness I enjoyed the atmosphere and great friendliness More

I brought my car in for recall service. It was completed conveniently without any issues. Parker made me confident that I was being taken care of efficiently. It was completed conveniently without any issues. Parker made me confident that I was being taken care of efficiently. More

They did an awesome job explaining everything to me and got my car back to me same day which I really appreciated got my car back to me same day which I really appreciated More

My oil still looks dirty. Grease all over the front of my truck. Oil on my front seat & console Grease all over the front of my truck. Oil on my front seat & console More

Over charged me for an oil change and tire rotation. 45 min job took well over 2 hours to complete 45 min job took well over 2 hours to complete More

JTCDJRam is OUR dealership and repair place. They have a wonderful staff who treat you with dignity and care. They back up their work and are good communicators with the patrons they serve. The They have a wonderful staff who treat you with dignity and care. They back up their work and are good communicators with the patrons they serve. The Tech crew and service dept work together to ensure success and satisfaction to the customers. We highly recommend Joshua Tree Chrysler Dodge Jeep Ram!! More

Ramon is awesome! If he wasn't at this dealership, I would drive out of town to get my vehicles serviced and repaired. I always feel comfortable dropping my vehicle of If he wasn't at this dealership, I would drive out of town to get my vehicles serviced and repaired. I always feel comfortable dropping my vehicle off knowing that he will address any issues I have and make sure they are handled properly. More