Yucca Valley Chrysler Center - Service Center

At first the experience was not very pleasant, they could work on better communication. I was very pleased with the work they did. They freaked me out when another issue I wasn’t aware of. The tech apparentl work on better communication. I was very pleased with the work they did. They freaked me out when another issue I wasn’t aware of. The tech apparently knew what it was once he started my truck. Mind you my truck always sounded the way it did from the moment I drove it brand new off the lot. It’s crazy to own a vehicle for 5 years and never know it had an issue until now. Either way it fixed. I really am lucky to have a lifetime warranty on my truck. I will continue to use this dealer. Thank you guys for taking care of my truck. More

Fast check in, super friendly service and professional handling of service list. Nice to have the option of a courtesy vehicle although I did not need it. Was contacted as soon as my car was ready. handling of service list. Nice to have the option of a courtesy vehicle although I did not need it. Was contacted as soon as my car was ready. More

Dealership is great , service department and staff are excellent. Ray does a great job. I started coming to this dealership because were I bought my jeep in Victorville they are really bad with everything excellent. Ray does a great job. I started coming to this dealership because were I bought my jeep in Victorville they are really bad with everything. More

Parker (customer service representative) has always been polite. My truck's bumber was damaged during service. Parker assured me that Dodge would correct the issue. It has been 2 weeks since the damage occu polite. My truck's bumber was damaged during service. Parker assured me that Dodge would correct the issue. It has been 2 weeks since the damage occurred and any contact regarding this issue has never been initiated by dodge and still there is no resolution. Furthermore I had an appointment for the morning of Sept 6th for an oil change and for transmission fluid and filter change. This took 2 full days to complete ( I was not able to pick up my vehicle until 3:00 PM on Sept. 7th. On another note keep in mind when reading reviews that the service department rewards 5 star reviews with a free oil change. More

Oil and tire rotation was supposed to take an hour. Was 2 and a half hours. When we finally got vehicle there was grease on the door handle and speedometer was set for kilometer’s instead of mph. Was 2 and a half hours. When we finally got vehicle there was grease on the door handle and speedometer was set for kilometer’s instead of mph. More

Making an online appointment is a quick and easy process with email confirmation and reminders. with email confirmation and reminders. More

Still haven't recieved any kind of discount or money back for service that was not fully met. for service that was not fully met. More

Parker went above and beyond to help me out and he's the reason JTCD will still be my first call for my Jeeps service going forward even though I waited in the waiting room for 2 hours before I was informed reason JTCD will still be my first call for my Jeeps service going forward even though I waited in the waiting room for 2 hours before I was informed that they didn't have the right part to fix my window regulator. Since they already had the door panel off I was going to have to leave my Jeep for the rest of the day or until they could locate the part and complete the repair. In any event Parker put me in a loaner car and bent over backwards to help me out. He's the guy you need in that position and the reason I'll go back to JTCD. More

Friendly and professional staff. Fast service. The oil change and other preventative maintenance was done within a couple of hours. Fast service. The oil change and other preventative maintenance was done within a couple of hours. More

Our repair visit with JT CDJR went very well. Parker Edmonds was our Service Advisor. He has a friendly and courteous personality, he is also an excellent listener. Our issue was identified and o Parker Edmonds was our Service Advisor. He has a friendly and courteous personality, he is also an excellent listener. Our issue was identified and our repair completed by Tech: Brandon Fenstermaker. Thanks Parker and Brandon…Happy Trails for us and you!! More