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Journey Nissan
Lindenhurst, IL
1,014 Reviews
Welcome to Journey Nissan ~your Lifetime Warranty destination~ our new and used Nissan dealership in Lindenhurst -on the edge of Gurnee- has access to a large inventory that helps us offer competitive prices to drivers in Illinois, Wisconsin and all surrounding areas. When you explore any one of the vehicles in our lineup, our knowledgeable staff is on hand to answer questions about trims, packages, features, and more. The power of Journey Nissan shines when you see the hundreds of affordable used cars we can offer from a variety of top makers. Plus, if you want to buy your Nissan or used car online, you can do that too! Contact our team to discuss car delivery ranges for Gurnee, Waukegan, Round Lake, Kenosha, and Lindenhurst IL
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,014 reviews
August 27, 2024
My last experience was not pleasant. I visited the service centre and explained that the blind spot monitor was not working, which could be seen on the dashboard. I received the car I visited the service centre and explained that the blind spot monitor was not working, which could be seen on the dashboard. I received the car after the service and came to understand that they had ignored it but claimed it had been rectified. I had to stop the car and return to the service centre and asked them to re-check the problem. The supervisor reported back and said it might be a problem with something else, which was unacceptable. They are slow in troubleshooting any problem. I understand that they may only know how to replace parts rather than fix the problem. Finally, regarding the blind spot issue, they said they would check with their partners and replace it but couldn't identify what the problem and to repair it. I am considering not going to the same service centre and will try a different one. More
by RUDRAPRAKASH83
Verified CustomerEmployees Worked With
Jimmy Palmisano
August 17, 2024
Great service, terrific communication and a whole lot of kindness thrown in for good measure. Everyone I came into contact with were very responsive and went the extra mile for me! Thank you. kindness thrown in for good measure. Everyone I came into contact with were very responsive and went the extra mile for me! Thank you. More
by OAKEEDOKEY
Employees Worked With
Danny in Service Dept.
August 16, 2024
Tim who was my service consultant did an excellent job explaining the process and helped me schedule follow up appointments to address some additional needs. explaining the process and helped me schedule follow up appointments to address some additional needs. More
by BKALAYTOWICZ
Employees Worked With
Tim from Service
August 15, 2024
My Last service appt was not up to your normal standards. I had to call 3 times to find out if my vehicle was done.and was told "it should be". I finally arrived before closing and hoped it was done. It was I had to call 3 times to find out if my vehicle was done.and was told "it should be". I finally arrived before closing and hoped it was done. It was, but I would have hoped for better communications. Thank you More
by MARTINDEPERTE
Employees Worked With
DAS Reputation Management
