Journey Nissan

Great job They answered every question I had about the work to be done. Gave a price before any work was done. Got everything done in the time frame they said They answered every question I had about the work to be done. Gave a price before any work was done. Got everything done in the time frame they said they would have it completed. More

Offer for buying a 2013 Nissan Altima This dealership is just a trap. They sent me an offer for my car, Nissan Altima 2013. I called them and asked me to go there on Saturday morning. I we This dealership is just a trap. They sent me an offer for my car, Nissan Altima 2013. I called them and asked me to go there on Saturday morning. I went there and they said that they were too busy to talk to me. I was told to come back during the week. They are just a jerk.That offer is just a trap to trade your car with something else. They don't care about customers. They care about how much sale they make. More

Excellent service, excellent deal, excellent car I am a big fan of Nissan Maxima car. This fall I was looking for the best deal( lease)for this car that will fit in my budget. I made my research and I am a big fan of Nissan Maxima car. This fall I was looking for the best deal( lease)for this car that will fit in my budget. I made my research and was offered very good deal at Zeigler over the phone. Few days later I leased excellent new car and all promises were onestly kept ( no "fishing"). The whole experience was very good and not stressful. All stuff members were professional and friendly. Special thanks to the Product Specialist Joe Matallanes and Sales Manager Alex Levkovith! Boris M. More

Great car buying experience Recently purchased a 2015 Rogue. First the Rogue is a wonderful SUV. Second the experience at this dealership will not find at any other local dealers Recently purchased a 2015 Rogue. First the Rogue is a wonderful SUV. Second the experience at this dealership will not find at any other local dealers. I went to numerous dealers looking for the exact one that I wanted. One place did not have the time for me, but this dealership rolled out the red carpet for me. Ken was my salesman and he was fantastic!! The whole experience was perfect and what car buying should be. The sales, managers and finance department go above and beyond to earn your trust!! More

Poor Customer Service I was searching the web for a CTS on Sunday and made an inquiry via e-mail. I was called this morning they let me know the 2012 Gray Cadilliac 4 door I was searching the web for a CTS on Sunday and made an inquiry via e-mail. I was called this morning they let me know the 2012 Gray Cadilliac 4 door CTS was still available and that the dealership was open today. I had the time to drive 30 miles to the dealership this morning and someone called me 2 times while I was on my way to assure we were coming. When I was greeted at the door the sales staff mentioned that person was not available. The staff also informed my wife and I that the 2012 Gray Cadilliac 4 door CTS was sold Saturday. They didn't check the status of the vehicle! This was a total waste of my time, I mentioned on the phone that was the only vehicle I was interested in, yet they still continued to give me bad information.This is poor customer relations and not any way to treat people. BTW, I should have known better from the dealings I have had with other dealerships under the Ziegler Name; Chevy and Dodge in Schaumburg also have poor customer service. Thanks for confirming the Ziegler name continues to provide poor to no customer service. More

Amazing salesperson, Hector! I was in the market for a new car and was set on a 370 Z. I found one on cargurus in Gurnee at Ziegler Nissan. I was prepared to go there when someone I was in the market for a new car and was set on a 370 Z. I found one on cargurus in Gurnee at Ziegler Nissan. I was prepared to go there when someone informed me my local nissan dealership should be able to find me what I wanted, so I contacted them. BIG MISTAKE. They assured me they had exactly what I was looking for and could expect the car at the dealership (Southlake Nissan in Hobart IN ) no later than Saturday. On Saturday afternoon I phoned the dealership to see if I could pick up my car and was in ford my salesman was on vacation and a car had not even been located yet. I was also told the car Ziegler was advertising didn't even exist! Needless to say Hector was a great salesman! Very professional on the phone, sending me pictures of the car after being told it didn't exist and meeting 3 hours before he was scheduled to be there on Monday! He worked out the deal for me...ordered me lunch....and even called me to make sure I made the 2 hour drive home safely! He showed me all the devices the car had and how to use them, inspected the car to be sure it was cleaned and waxed to a high standard, and made sure I was completely satisfied with ourchase...even following through the next day with the XM radio. I can not say enough good things about Hector and Ziegler Nissan! I will make the 2 hour drive everytime! Thank you so much Hector! More