Journey Nissan

Dad's 76th Birthday I would like to thank Roberto Sandoval and Rosen Nissan for the best new car buying experience ever. My dad decided that for his 76th birthday he want I would like to thank Roberto Sandoval and Rosen Nissan for the best new car buying experience ever. My dad decided that for his 76th birthday he wanted a new 2014 Nissan Pathfinder. We contacted Roberto is sales who from the very beginning, with years of sales and customer service experience, turned this into what my dad describes as "the easiest and most relaxing car purchase I have ever made". Now keep in mind that in his 76 years he bought over 8 new cars, so this is definitely not his first rodeo. Roberto's thorough knowledge of the product and his courteous, professional demeanor was very comforting to me and my father. He answered all of our many questions (no matter how many times we asked the same ones- lol), guided us through the option choices, and patiently explained every feature of the vehicle. The quality of service, attention to detail and professionalism of Rosen Nissan is second to none. Our salesman Roberto, Rich Spears in financing, down to the porters and mechanics who prepped the vehicle all performed their jobs flawlessly. I live in Oak Park which is 50 miles away from Rosen Nissan Gurnee and level of service we received was well worth it.:-) Darren Jackson More

Rob Myers (Sean Liddy) exceed expectations! I was pleasantly surprised during my visits to Rosen Nissan Gurnee. Primarily, I dealt with Rob Myers, but also received excellent help from Sean Lid I was pleasantly surprised during my visits to Rosen Nissan Gurnee. Primarily, I dealt with Rob Myers, but also received excellent help from Sean Liddy. I had researched a few cars for the purpose of a lease. It was notable how little pressure to buy that day ( as was the case from no less than three other dealers) was afforded me during my search. Rob spent ample time during the test drives with me and then with my wife as well, taking time to point out specific features, advantages, and benefits of each of the vehicles we tested. We certainly feel that he made our choice an easy one by the time he spent detailing answers to our questions. This was the first time I had leased a car for personal use and as a result had numerous questions. During my visits, and frequent phone conversations Rob was always patient and thorough. I would also commend Sean Liddy who spent time with me on Rob's day off. Though not his sale, he was very happy to help and was most accommodating. In both cases I received all the help I needed to make a decision to lease a new car from Rosen. Gentlemen, thanks ever so much for working with us and helping us choose my wife's new Juke. She loves driving it and feels that she has made the best decision for her needs. I am sure you have heard this before, but we will be most happy to return to Rosen Nissan Gurnee for future needs. Thanks to all involved for making our relationship successful! Best, Craig Czar More

Best car purchase ever Sean was amazing to work with! I went to M'Lady Nissan first because it's close to home. The dealer I was working with kept trying to talk me into a c Sean was amazing to work with! I went to M'Lady Nissan first because it's close to home. The dealer I was working with kept trying to talk me into a car that was out of my price range and not what I wanted. I left without a car. I went to Rosen and Sean hooked me up with the exact car I was seeking. He went over every detail of the car and the financing. I drove off in my beautiful new Altima spending less than anticipated and stress free. It's nice to work with an honest dealer who isn't just trying to make a sale. I rarely write reviews, but this car purchase was by far the best! Thanks Sean!!!!! More

Thank you Roberto! Thank you so much for the phone call and follow up to make this happen for us. Roberto made it easy to do business. We will call again when the need f Thank you so much for the phone call and follow up to make this happen for us. Roberto made it easy to do business. We will call again when the need for another call arises. This is why I have continued to do business with Roberto for many years. Always honest! Thanks again More

Sean Liddy went above and beyond to make sure my wife could have the Pathfinder that she really wanted. His level of attention was amazing. His straightforwardness was appreciated. The communication r could have the Pathfinder that she really wanted. His level of attention was amazing. His straightforwardness was appreciated. The communication responses were prompt. I just wish their location was closer to us so I could recommend him and the dealership to more friends & family! More

Went to look at a used car. Everything looked good visually, but on the test drive the low oil pressure light came on. Immediately decided we didn't want the car due to this, and the sales person deci visually, but on the test drive the low oil pressure light came on. Immediately decided we didn't want the car due to this, and the sales person decided to argue it may not be a big deal. I agreed and commented that it may be a huge deal as well and we're not interested. He called back to say the service dept didn't find any codes so it's okay. He then argued that it's okay because there were no codes. This didn't change the fact the light had come on, which may have indicated an actual mechanical problem. Furthermore, we placed a deposit for them to hold the car, which was to be refunded regardless of our decision to purchase. After numerous calls to have them refund the deposit, they actually charged us again. After the second charge they became completely uncooperative. 100% dissatisfied! More

Fair dealership in the Lake County area. They made my car buying experience relatively painless. Erika Samis was helpful and considerate throughout the entire process. buying experience relatively painless. Erika Samis was helpful and considerate throughout the entire process. More

Miriam and her managers were very pleasant to deal with. We had many questions and Miriam answered them all, she's very knowledgeable. She was patient and pleasant to deal with. We had many questions and Miriam answered them all, she's very knowledgeable. She was patient and pleasant to deal with. More

I purchased a used Nissan Murano here and everyone treated me as if I was the most special person on the planet.Courteous, patient and informative. This was on a night when the temps were below zero. treated me as if I was the most special person on the planet.Courteous, patient and informative. This was on a night when the temps were below zero. I was not rushed, and I was given personal attention to all my needs and questions. The dealership is a little distance from me, but I plan on going to them for all my service needs. I hadn't purchased a car for over ten years and I was not expecting to have such a great experience! Very impressed and I highly recommend Roberto, Rich and Bruce. Thank you! More

My first experience at Rosen Nissan was for maintenance and repairs on my wife's Murano. After some frustrating experiences with other service departments, I was extremely happy with the service manager's and repairs on my wife's Murano. After some frustrating experiences with other service departments, I was extremely happy with the service manager's visual explanation of what repairs were recommended before they proceeded with any work. We then had the pleasure of working with Erika Samis in sales to help us pick out a new 2014 Nissan Rogue SL. The model we wanted had been sold by the time we were ready to buy, but Erika and manager Joe Lage were able to locate the model we wanted with the interior, exterior, and accessories we wanted in less 2 weeks. Rick Caruso, the finance manager, was able to help us negotiate a very competitive rate, which allowed us to purchase the extended warranty, gap insurance and maintenance packages that made us feel safe about our purchase for the life of our car. When we realized an error on our paperwork, Rick drove to us that day to fix the issue and made sure that everything was made right. Erika Samis and Joe Lage have both followed up with us to make sure that we have been happy with our purchase and the experience. We look forward to working with the Rosen service team in the future and their sales team again when we are in the market for our next vehicle. More