Journey Nissan

Easy, Excellent + Satisfied Experience We worked with Ken at Ziegler Nissan of Gurnee and he was fantastic! He worked with us to get us the best price on the vehicle and go us in and out in We worked with Ken at Ziegler Nissan of Gurnee and he was fantastic! He worked with us to get us the best price on the vehicle and go us in and out in under 2 hours! It was a great experience and we would highly recommend! More

Dont buy used from this dealer Pretty much a bad experience since i walked in the door. Tried to up the price on the vehicle from what it stated online. When it was brought to thei Pretty much a bad experience since i walked in the door. Tried to up the price on the vehicle from what it stated online. When it was brought to their attention, they claimed it was due to the bank. Now 30 days after taking ownership of the vehicle, i have to invest more than $1000 worth of work into it and the only thing theyre willing to do, is not mark up for parts and labor.... More

Unprofessional Service Experience I was in the area in need of an oil change the other day and saw on the Ziegler website that they had a oil change special deal offer for $19.95, so I I was in the area in need of an oil change the other day and saw on the Ziegler website that they had a oil change special deal offer for $19.95, so I decided to stop in. This was my first visit to this dealership since they first opened in Gurnee a couple years ago. I drove my car in to the service bay, and came inside to the service desk and was greeted by David Anderson. He seemed flustered/annoyed with something, shuffling papers, but regardless, he greeted me after a little while and I told him I came for the oil change special online and asked if he could check to see if there was anything mentioned at the previous service that could be taken care of at today's visit. His first response was, "I don't even know whose car that is." At first, I thought he was just joking, which was fine so I didn't think too much of it. He looks up my Vin # and tells me to have a seat in the waiting area behind him, and that it would be an hour or so. So over an hour and a half goes by and I go up to him to get a status update. He says to me that its been done for a while and that he tried to find me but didn't see me. I was sitting in the waiting area behind him on the showroom floor (in his line of sight if he were to turn around from the service desk) and I didn't see him come out look for anyone while I sat in my chair. From the time I sat down, I got up once in the beginning to get a bottle of water so I don't understand how he could have missed me. And if he really couldn't find me, he had my number on file to try and at least call me. So he lies to me, plays dumb, and carries on as if he didn't do anything wrong, and then just turns around walks to the cashier without communicating anything like I'm suppose to read his mind and follow him in a brand new facility I've never been in and tells me it's going to be $40 and change. I give him a confused look and questioned him about the online special for $19.95. He realizes the mistake and mumbles a few things as he turns around to go fix the paperwork. I'm not sure if he was just having a bad day, but I've got to say, having been in the sales/service industry and a business owner for nearly a decade, the service desk at Ziegler could use a lesson or two on customer service 101. Is it really too much to just greet a customer with a smile? Or too much to may be listen more, and be more courteous, instead of mumbling words of displeasure 2 feet from a customer when the customer didn't do anything wrong. In the sales/service industry, there are 2 things that everyone knows: 1) the customer's usually always right and 2) greet a customer within 30 seconds. I've been to many other car dealerships across the Chicagoland area for service and this is probably the worst service experience I've ever had. They really need to go visit other dealerships to understand what the others are doing correctly if they want to improve customer retention/feedback scores. I will not be returning here for service anytime soon. *Search on Yelp for more Service related reviews since a majority of Ziegler's reviews on here are on their Sales Dept.* More

Great car, great salesman - ask for Hector Santiago I purchased a 2017 Nissan Platinum from Hector Santiago. First let me say the car is gorgeous. I had recently sold my 2014 Infiniti Q50 which wasn't a I purchased a 2017 Nissan Platinum from Hector Santiago. First let me say the car is gorgeous. I had recently sold my 2014 Infiniti Q50 which wasn't as nice as this new Maxima. The Infiniti didn't even offer remote start as an option. Crazy! The Platinum is loaded and it drives so nice. Has a smooth ride and great pickup! I love this car! Hector made it all very easy. He was a pleasure to work with and made the whole process painless and fun! I highly recommend Hector and Zeigler if you are in the market for a car. More

Hector Santiago We recently leased a new Nissan Murano from Hector. Hector was great. He was very patient and explained in great detail the features of our new car. H We recently leased a new Nissan Murano from Hector. Hector was great. He was very patient and explained in great detail the features of our new car. He worked with us to to make sure we were satisfied. He also was very responsive when I emailed him a question I had, after the sale. Look forward to working with Hector again in a few years! More

Hector didn't have time to sell us a car. We visited Zeigler Nissan on a Tuesday night. after driving a new Rogue, we decided that we would like an SL model in Blue. Hector said that he wou We visited Zeigler Nissan on a Tuesday night. after driving a new Rogue, we decided that we would like an SL model in Blue. Hector said that he would check inventory and call us Friday. why the wait? Sent him a reminder email on Saturday morning - no response. Sent an email to Alex (sales manager) on Monday. On Tuesday Hector called and explained that Saturday was their busy day and that he had Monday off. ??!!?? Did he check inventory? No. Apparently they did not want to sell us a car. More

Service advisor dismissive (I don't care attitude) Called the service department to have a TCM reprogrammed on a 2005 Nissan Frontier. I usually have this done for 1 hr. labor. This particular service Called the service department to have a TCM reprogrammed on a 2005 Nissan Frontier. I usually have this done for 1 hr. labor. This particular service advisor wanted to charge 2 hours labor to do this. When I informed him what I usually get billed for the same work at Glendale Nissan, he said, "take it back to Glendale Nissan, I am OK with that. Now I have to drive 20 extra miles just because he wouldn't double check his labor rates. More

Great Dealership. After a long search at many dealerships in the area, we ended up at Zeigler. I have left other Nissan dealerships in the area because the customer s After a long search at many dealerships in the area, we ended up at Zeigler. I have left other Nissan dealerships in the area because the customer service on the sales side was not good at all. That was not the case here. From the minute Imy husband and I walked in the door, Scott and his team we're not pushy and worked with us to find a car and price we could all agree on. Yes you need to do your homework on Nissans and know what rebates would apply to you if there are any at all. It was probably one of the best car buying experiences I have had in the last 5 years. I would definitely recommend Scott and this dealership to others. By the way, this was about the 8th dealership we've visited in the past two weeks and it was by far the best. More

Best Nissan Dealership Around! The Zeigler Nissan of Gurnee always takes care of myself and my car. The service reps explains in detail what they are going to service on your car, m The Zeigler Nissan of Gurnee always takes care of myself and my car. The service reps explains in detail what they are going to service on your car, making sure you understand and explaining payment/cost. They NEVER push service on me that I do not need (I'm a female) and at the end of every service they give me a inspection sheet that they looked over on my vehicle I have been to other Nissan dealerships and they do not all do this ! It's an amazing service they provide and the waitroom is clean offers coffee and water bottles plus tv and I believe wifi. Wish I could give this dealer more than 5 stars. Thank you ! More

Juan goes the extra mile. I was very picky about what I wanted (and it's price) and he found my car on another lot and had it driven to this dealership. I love the car and am g I was very picky about what I wanted (and it's price) and he found my car on another lot and had it driven to this dealership. I love the car and am grateful for the time and attention I was given to get exactly what I wanted. More