Journey Nissan

Thank you Roberto! Thank you so much for the phone call and follow up to make this happen for us. Roberto made it easy to do business. We will call again when the need f Thank you so much for the phone call and follow up to make this happen for us. Roberto made it easy to do business. We will call again when the need for another call arises. This is why I have continued to do business with Roberto for many years. Always honest! Thanks again More

Sean Liddy went above and beyond to make sure my wife could have the Pathfinder that she really wanted. His level of attention was amazing. His straightforwardness was appreciated. The communication r could have the Pathfinder that she really wanted. His level of attention was amazing. His straightforwardness was appreciated. The communication responses were prompt. I just wish their location was closer to us so I could recommend him and the dealership to more friends & family! More

Went to look at a used car. Everything looked good visually, but on the test drive the low oil pressure light came on. Immediately decided we didn't want the car due to this, and the sales person deci visually, but on the test drive the low oil pressure light came on. Immediately decided we didn't want the car due to this, and the sales person decided to argue it may not be a big deal. I agreed and commented that it may be a huge deal as well and we're not interested. He called back to say the service dept didn't find any codes so it's okay. He then argued that it's okay because there were no codes. This didn't change the fact the light had come on, which may have indicated an actual mechanical problem. Furthermore, we placed a deposit for them to hold the car, which was to be refunded regardless of our decision to purchase. After numerous calls to have them refund the deposit, they actually charged us again. After the second charge they became completely uncooperative. 100% dissatisfied! More

Fair dealership in the Lake County area. They made my car buying experience relatively painless. Erika Samis was helpful and considerate throughout the entire process. buying experience relatively painless. Erika Samis was helpful and considerate throughout the entire process. More

Miriam and her managers were very pleasant to deal with. We had many questions and Miriam answered them all, she's very knowledgeable. She was patient and pleasant to deal with. We had many questions and Miriam answered them all, she's very knowledgeable. She was patient and pleasant to deal with. More

I purchased a used Nissan Murano here and everyone treated me as if I was the most special person on the planet.Courteous, patient and informative. This was on a night when the temps were below zero. treated me as if I was the most special person on the planet.Courteous, patient and informative. This was on a night when the temps were below zero. I was not rushed, and I was given personal attention to all my needs and questions. The dealership is a little distance from me, but I plan on going to them for all my service needs. I hadn't purchased a car for over ten years and I was not expecting to have such a great experience! Very impressed and I highly recommend Roberto, Rich and Bruce. Thank you! More

My first experience at Rosen Nissan was for maintenance and repairs on my wife's Murano. After some frustrating experiences with other service departments, I was extremely happy with the service manager's and repairs on my wife's Murano. After some frustrating experiences with other service departments, I was extremely happy with the service manager's visual explanation of what repairs were recommended before they proceeded with any work. We then had the pleasure of working with Erika Samis in sales to help us pick out a new 2014 Nissan Rogue SL. The model we wanted had been sold by the time we were ready to buy, but Erika and manager Joe Lage were able to locate the model we wanted with the interior, exterior, and accessories we wanted in less 2 weeks. Rick Caruso, the finance manager, was able to help us negotiate a very competitive rate, which allowed us to purchase the extended warranty, gap insurance and maintenance packages that made us feel safe about our purchase for the life of our car. When we realized an error on our paperwork, Rick drove to us that day to fix the issue and made sure that everything was made right. Erika Samis and Joe Lage have both followed up with us to make sure that we have been happy with our purchase and the experience. We look forward to working with the Rosen service team in the future and their sales team again when we are in the market for our next vehicle. More

Overall, going to Rosen Nissan was a great experience. Since it was my first time buying a car I thought everything was going to be confusing and overwhelming, however Mr. Sandoval did an amazing job expl Since it was my first time buying a car I thought everything was going to be confusing and overwhelming, however Mr. Sandoval did an amazing job explaining the different programs in Rosen Nissan. He also explained the various features of the cars I tried, which was very helpful. Mr. Sandoval was also very courteous and accommodating with my family and me. The dealership establishment was also very chic; it gave off a very friendly, cozy, and clean atmosphere to relax and enjoy the experience. The personnel in general were also very friendly. If I ever needed to buy another car again, I would defiantly go back to this dealership. I recommend it tremendously for its great customer service and prices. More

My wife and I went out today to only look at different cars and different dealerships, not to buy. We left one dealership up the road from Rosen and drove over to them to just check out the different cars cars and different dealerships, not to buy. We left one dealership up the road from Rosen and drove over to them to just check out the different cars. We were greeted immediately by Victor Cortes in the parking lot. I have to be honest I hate car salesmen they all just seem to push and push never leaving you alone, so I was on the defensive side as soon as we pulled up. But, to my very happy surprise Victor was totally not what I am used to. He was very polite, he asked us how are day was going, we even talked about our tattoos before any car talk happened. When we started asking questions about some cars he was Very knowledgeable. He showed us all the different models and knew just as much about each of them. He asked if we wanted to go for a test drive. Before we left he told me of a great route to take so we could get the full feel of the car. When we got back he was outside waiting for us and just wanted to know what we thought. He still was not pushy. He continued to answer our questions. Well, after my wife and I talked we to Victor lets write it up. They had a deal on the car already but was able to take some more off for us. We are know the proud owners of a 2013 Juke. Honestly, I was not going to buy anything today. But Meeting and talking with Victor changed my mind. If you go to Rosen ask for him. More

My experience at this dealership was great because immediately Mr. Sandoval was concerned with me as a customer. He ensured that I was given complete knowledge of the cars on the lot. He took his ti immediately Mr. Sandoval was concerned with me as a customer. He ensured that I was given complete knowledge of the cars on the lot. He took his time to make sure that my wife and I made a sound decision about our choice of car. He also contacted us several days later to see how were things going with our new purchase. I recommended my father to him about making a purchase and the same great customer service was received. I look forward to going to him again in the next three to four years for another purchase. More