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Journey Nissan

Lindenhurst, IL

Overview
Employees
Reviews
Vehicles
4.6
1,014 Reviews
Welcome to Journey Nissan ~your Lifetime Warranty destination~ our new and used Nissan dealership in Lindenhurst -on the edge of Gurnee- has access to a large inventory that helps us offer competitive prices to drivers in Illinois, Wisconsin and all surrounding areas. When you explore any one of the vehicles in our lineup, our knowledgeable staff is on hand to answer questions about trims, packages, features, and more. The power of Journey Nissan shines when you see the hundreds of affordable used cars we can offer from a variety of top makers. Plus, if you want to buy your Nissan or used car online, you can do that too! Contact our team to discuss car delivery ranges for Gurnee, Waukegan, Round Lake, Kenosha, and Lindenhurst IL
Contact Dealership

3175 Grand Avenue

Lindenhurst, IL

60046

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Showing 558 service reviews

January 22, 2026

Tim was answered all my questions Done My air filter needed to be changed and Tim took a picture of it. I questioned why this wasn't brought to my attention last month when I bought my car in. It was re More

by MARGARET.CINNAMON
Recommend Dealer
Yes
Employees Worked With
Tim Artwohl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Artwohl
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Jan 23, 2026 -

Journey Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Journey Nissan! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

January 18, 2026

Great service great people. Jose took care of me from the beginning all the way til the end and recommend new parts for my vehicle More

by none25
Recommend Dealer
Yes
Employees Worked With
Jose Cordova
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Jan 18, 2026 -

Journey Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

January 13, 2026

Good overall. Waiting in person does take a very long time. Would be great if service people provided an expected wait time up front. More

by MICHAELMALLY
Recommend Dealer
Yes
Employees Worked With
Tim Artwohl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Artwohl
Report | Print
Jan 14, 2026 -

Journey Nissan responded

Thanks for sharing your thoughts about your experience. We appreciate your business, Michael, and hope to see you again soon! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

January 12, 2026

Excellent great service I'm pleased with the service Great job excellent work and keep up the good job More

by MAGANAMARTHA24
Recommend Dealer
Yes
Employees Worked With
Jose Delgado Cordova
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Jan 12, 2026 -

Journey Nissan responded

Thank you for choosing Journey Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

January 09, 2026

As always great customer service and attention and not long wait time to get assistance. More

by Jmartinez008
Recommend Dealer
Yes
Employees Worked With
Danny
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Jan 09, 2026 -

Journey Nissan responded

Thanks for sharing your thoughts about your experience with Journey Nissan. We appreciate your business and hope to see you again soon! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

January 08, 2026

As always, Jose and the service team did a great job and I really appreciate their assistance More

by Rogue1
Recommend Dealer
Yes
Employees Worked With
Jose
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Jan 08, 2026 -

Journey Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Journey Nissan to be a positive one. Please don't hesitate to reach out if you need anything else. Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

January 04, 2026

It took almost 3 hours for an oil change and tire rotation. I even had an appointment. More

by KEV.LAR
Recommend Dealer
Yes
Employees Worked With
Danny
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Jan 06, 2026 -

Journey Nissan responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

January 03, 2026

Very poor. Has an appoint for oil change. Was on time. Was told about an hour. Waited nearly 2 and a half hours before car was done. Then there was a 27 point i More

by Romanchgo
Recommend Dealer
No
Employees Worked With
Victoria Vitela
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria Vitela
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Jan 07, 2026 -

Journey Nissan responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

Jan 07, 2026 -

Journey Nissan responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

January 01, 2026

I have had an overall positive experience. However I am concerned about the electrical issues I'm experiencing with the car I purchased 1 month ago More

by ALICIA_CMA
Recommend Dealer
Yes
Employees Worked With
Tim Artwohl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Artwohl
Report | Print
Jan 01, 2026 -

Journey Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Journey Nissan! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

December 24, 2025

Asked for an oil change and a wash. Came back to a dirty car with a fresh oil change. Refusing to wash it because it was cold out. It was 40 degrees ?? More

by Sam10291
Recommend Dealer
No
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Jan 07, 2026 -

Journey Nissan responded

Providing a positive experience is our top priority, Sam, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

Jan 07, 2026 -

Journey Nissan responded

Providing a positive experience is our top priority, Sam, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

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