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Joyce Koons Buick GMC
Manassas, VA
1,098 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,098 reviews
August 25, 2010
This was an excellent experience. I would recommend Koons of Manassas to anyone. The buying experience was very low key, and Koons let us take all the time we needed to buy our new 2011 Buick Lacrosse. The d of Manassas to anyone. The buying experience was very low key, and Koons let us take all the time we needed to buy our new 2011 Buick Lacrosse. The dealership is at a convenient location in the western northern Virginia area. More
by msuit2
Employees Worked With
Randy Piteleski
August 24, 2010
We feel we got a great car for a good price - our mechanic checked it out & agreed. .................................................................................................................. mechanic checked it out & agreed. ..................................................................................................................................................................... More
by jenandrew0331
Employees Worked With
Jeremy Cunningham
August 19, 2010
Sheila was very friendly and nice to work with as I made the deal. However, on the day I was to pick up the new truck, a miscommunication resulted in Shiela's being off work. The rest of the staff was not a the deal. However, on the day I was to pick up the new truck, a miscommunication resulted in Shiela's being off work. The rest of the staff was not as attentive. They were unaware that I was even coming in on Monday, and they didn’t know which truck was mine. I was told, “I think it’s that one,” and I was only sure when I tried the key. In fact, I felt it was necessary to verify the VIN against the new registration because I know there was another similar truck in front of the dealership. Further, no one went over any features of the vehicle with me. There was clearly little time for the staff to deal with me. Instead of being escorted like a customer to offices where I complete the registration transfer from my trade-in, I was given directions like “go down the hall make a right, last office on the left.” It just made the wrong impression. I purchased this truck for my Dad, and I’m really glad that he wasn’t there at the time because I would have been embarrassed. Since Monday, I’ve been studying the user’s manual so that I can properly show him the features when I give the truck to him this weekend. I still don’t know why there’s an OnStar button in the truck and if anything will happen if I push it. I had expected the same friendly atmosphere in which I had decided to make the deal, but instead I felt like a chore the staff had to get done so they could move on to more important things. I had hoped to take a few pictures at the dealership to email to my Dad, but I took them at home instead. I hope this helps the dealership to improve because I do like the brand, and I do like the truck, and I did enjoy speaking with Sheila the week before when I made the deal. More
by RandyJamesA
Employees Worked With
Sheila Williams and several other staff when she wasn't there.
August 11, 2010
By far worth the drive and I was given a better deal than quoted on the telephone. Honest and straight forward. I was in and out with my new truck in under 3 hours, of which a majority of that time was me quoted on the telephone. Honest and straight forward. I was in and out with my new truck in under 3 hours, of which a majority of that time was me deciding etc. Smoothest purchase of any automobile I've ever purchased. Gary is highly recommended, a great asset and I will certainly refer all my family and friends to him. More
by baweiss
Employees Worked With
Gary Johnson
August 01, 2010
Courteous and friendly. Very informaative. We received more informaation than we had ever gotten before. I felt I had new friends when I left there. WE bought our second CTS. I knew my wife would not be more informaation than we had ever gotten before. I felt I had new friends when I left there. WE bought our second CTS. I knew my wife would not be satisfied until she got another CTS. Boyd cadillac,Asheville N. C. followed up with numerous inquires as to our needs and satisfaction. I am a satisfied customer and thus the reason for the high rating. More
by Hsiniard
Employees Worked With
can't remember
June 23, 2010
nice location good looking cars nice service area good popcorn, louzy coffee comfortable chairs nice location good looking cars nice service area good popcorn louzy coffee and very quiet good looking car popcorn, louzy coffee comfortable chairs nice location good looking cars nice service area good popcorn louzy coffee and very quiet good looking cars and trucks and very hot today as was yesterday More
by michele.whitty
Employees Worked With
Fred
September 02, 2009
I would recommend using this service tech if you end up using this dealership. She is very knowledgeable, professional, and helpful when it comes to servicing your vehicle and will help you get back on the using this dealership. She is very knowledgeable, professional, and helpful when it comes to servicing your vehicle and will help you get back on the road quickly. After she took care of my auto needs she even gave a free detailed cleaning and wash. More
by silverpengwin
Employees Worked With
Kristen Berry
May 04, 2009
The entire staff was incredibly knowledgeable, patient and professional during our recent purchasing experience. Jim and the sales and finance teams were a pleasure to deal with and we actually enjoyed th and professional during our recent purchasing experience. Jim and the sales and finance teams were a pleasure to deal with and we actually enjoyed the car buying process. I would recommend the dealership to anyone who is interested in purchasing a car. More
by juliefontaine
Employees Worked With
Jim Palmer
