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Joyce Koons Buick GMC
Manassas, VA
1,092 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,092 reviews
March 15, 2018
perfect great job Inspecting my truck.....The inspection was free to buying clients. Not sure what you want me to say about a Va inspection....Steve great job Inspecting my truck.....The inspection was free to buying clients. Not sure what you want me to say about a Va inspection....Steve More
by Steve4597
Employees Worked With
Steve Hughes, Joe Atkins
March 06, 2018
Another thoughtful bit of service All three of the family cars go to Koons Buick GMC for service. Jeff Miller takes outstanding care of us and networks the Koons Team to provide rapid All three of the family cars go to Koons Buick GMC for service. Jeff Miller takes outstanding care of us and networks the Koons Team to provide rapid, very high quality service and at a very reasonable price. This was a "check engine" light than can mean a variety of things beyond the mere error codes. The Team's attention to detail and experience lead to the solution and we were back in action immediately. Again our family's thanks to the Joyce Koons Family Team for great service now going on ten years in length. Jeff and the Team are the best...The Koons family helping our family! More
by lyonjohn
Employees Worked With
Jeff Miller
March 05, 2018
Customer Service Very happy we took the hour drive.Price was right,salesman patient,finance department got us a great rate. 100% satisfied with this dealership.Thank Very happy we took the hour drive.Price was right,salesman patient,finance department got us a great rate. 100% satisfied with this dealership.Thank You JOYCE KOONS GMC More
by Johntonya
Employees Worked With
Doug Miller, Ahmed ElBardisi, Salim Zamani
March 04, 2018
new gmc yukon denali xl no haggle, competitor price, no pressure, bend over backwards customer service. Buying a new car is very stressful, but doing so here was the least st no haggle, competitor price, no pressure, bend over backwards customer service. Buying a new car is very stressful, but doing so here was the least stressful way. More
by jimmy
Employees Worked With
Ali Mazloum
March 02, 2018
Great service, horrible sales dept. I took our 2012 GMC Acadia in for inspection and it failed for motor mounts which are under warranty. We received a rental car and liked the way it lo I took our 2012 GMC Acadia in for inspection and it failed for motor mounts which are under warranty. We received a rental car and liked the way it looked. We visited the service dept. while awaiting our vehicle repairs which took a couple of days. I was curious on the value of our SUV and maybe we can upgrade in the near future. We inquired about a 2015 GMC Acadia and Salesman Tyler had a Toyota ready for us to look at. Then when we were not interested he showed us a Buick that looked almost identical to our vehicle. We decline that vehicle and asked about a new Acadia to compare to the new Enclave rental we were driving. They gave us the let's be realistic you can't afford that speech. They were knowledgeable of our vehicle being in service and even did an appraisal. Yet they were focused on the right now SALE and not the future SALE. $$$$$ I was thinking about getting a newer SUV in about a year and wanted to see what I liked. I thought this dealer cared about that kind of thing since we bought that one from them about 3 years ago, but it seems this salesman and floor manager didn't care about me but a sale. More
by Tglover
Employees Worked With
Tyler
February 26, 2018
Better than what I expected I bought my 2005 Denali from the dealership in 2008 and have never been crazy about the service side (high labor rates, very high hardware rates) but I bought my 2005 Denali from the dealership in 2008 and have never been crazy about the service side (high labor rates, very high hardware rates) but working with Matt in Service and Technician Larry (neither are listed below), they provided above average assistance and the prices were very reasonable. So much so, I brought my car back for additional work and plan to do so again (not usual for me since I can be a penny pincher). The customer waiting lounge has high-speed internet and is comfortable so I could do all my work as I waited. Kudos and thanks! More
by six6pence
Employees Worked With
Matt, Larry
February 25, 2018
Sales and Service Exceptional! Bought 2 GMCs at this dealer, first in 2002 and then when it gave out last August bought another one from them. 15 years and 208,000 miles, all servi Bought 2 GMCs at this dealer, first in 2002 and then when it gave out last August bought another one from them. 15 years and 208,000 miles, all service except for 2 oil changes while out of town were accomplished by Joyce Koon's of Manassas. Every service was preformed as requested, estimates were very close to actual and delivery time was as promised. More
by robert888
Employees Worked With
Jeff Miller
February 24, 2018
Customer service is horrendous! I called ahead to schedule a test drive and was told the vehicle would be ready upon arrival. Needless to say it wasn’t. Sales manager was of no hel I called ahead to schedule a test drive and was told the vehicle would be ready upon arrival. Needless to say it wasn’t. Sales manager was of no help just sat there and didn’t care. I told the FM the experience was horrible and I won’t buy from the. His response was “Great don’t buy here”. Didn’t care to ask why or what could be done. More interested in hear about an employees recent audition. This was not a customer first experience. More
by Mike
Employees Worked With
Salim Zamani
February 16, 2018
New Truck Purchase Excellent customer service. Sales consultant was extremely professional and helpful. Also had same experience from the service department. Excelle Excellent customer service. Sales consultant was extremely professional and helpful. Also had same experience from the service department. Excellent customer service and very helpful staff More
by JCE
Employees Worked With
Joe Carroll, Salim Zamani
February 03, 2018
Great Deal I got what I wanted and feel good about it. The car is the best in its class and I looked at most of the others. I love the Envision. I got what I wanted and feel good about it. The car is the best in its class and I looked at most of the others. I love the Envision. More
by JerryB
Employees Worked With
Salim Zamani
