Joyce Koons Buick GMC

Exceptional Experience with purchasing vehicle online. Dennis Chen provided exceptional customer service and made purchasing a vehicle online rather simple. No haggling at all and very efficient process. Dennis Chen provided exceptional customer service and made purchasing a vehicle online rather simple. No haggling at all and very efficient process. I would highly recommend buying your next vehicle from Joyce Koons Honda in Manassas. More

Great experience working with Philip. Will be back. Rarely would I write such a positive review of a car salesman, but Philip is different. No high pressure. That made all the difference for me. I ex Rarely would I write such a positive review of a car salesman, but Philip is different. No high pressure. That made all the difference for me. I explained what I was looking for and he never tried to steer me away from my goal. I really appreciated that. He and I stayed in touch via email for a couple of days after my initial test drive. Even late at night, he answered my messages. It was a personal comment that Phil shared with me in one of those emails that made all the difference. He probably never thought much about it, but it was important to me. I went back the next morning and closed the deal. Not just a good salesman, but an overall great guy - more like a friend - really. Will absolutely refer others to Phil and will talk with him early on my next purchase. Many thanks, Phil. More

Great Service Had a bad battery. Quickly diagnosed and replaced. Battery guaranteed for life of the vehicle. Great service as always from Joyce Koons GMC. Led to pu Had a bad battery. Quickly diagnosed and replaced. Battery guaranteed for life of the vehicle. Great service as always from Joyce Koons GMC. Led to purchase of new vehicle. More

New Car Traded my 2014 in for a 2017. They found an excellent match to what I was looking for without having to order it and found it fast. Very pleasant sale Traded my 2014 in for a 2017. They found an excellent match to what I was looking for without having to order it and found it fast. Very pleasant sales experience. More

Repair Broken Rear Hatch Handle Called and arranged for an appointment, during which I identified the issues with my vehicle. Upon arrival was greeted friendly and was asked how I c Called and arranged for an appointment, during which I identified the issues with my vehicle. Upon arrival was greeted friendly and was asked how I could be helped. After stating I had an appointment at this time, I was asked what was the service I needed. I would of assumed the individual would look in the data system for that day and see why I made the appoint, vs having me to readdress my needs. Once we got there this though they provided outstanding service and they keep me abreast of how the service was progressing. Business center a major plus More

Great experience dealership was very clean and everyone very nice and professional. Was in and out with a new car the same day. Food was offered to us too since it dealership was very clean and everyone very nice and professional. Was in and out with a new car the same day. Food was offered to us too since it was lunch time:) More

Great experience with Phillip Philip was a true pleasure to work with. He went above and beyond in all areas of customer service. I really do not think I would want to work with Philip was a true pleasure to work with. He went above and beyond in all areas of customer service. I really do not think I would want to work with any other car salesmen in the future. I am so happy with my new Acadia and it is all due to Philip's perseverance and hard work. Thanks again! More

Scheduled maintenance Scheduled on line. Staff was ready and I was out in less than an hour. The waiting room. Is welll appointed. Offered to run the car through the car wa Scheduled on line. Staff was ready and I was out in less than an hour. The waiting room. Is welll appointed. Offered to run the car through the car wash. More

Great I had some issues with a new truck, but Joyce Koons and Phil made it right. Issues can't be unexpected, so when they do happen you expect to be treate I had some issues with a new truck, but Joyce Koons and Phil made it right. Issues can't be unexpected, so when they do happen you expect to be treated fairly, which I was, above and beyond. Thanks Phil! More

Great experience! What a great guy! Phil knows customer service and he went out of his way to help me decide on a vehicle. His attention to details and customer satisf What a great guy! Phil knows customer service and he went out of his way to help me decide on a vehicle. His attention to details and customer satisfaction can not be beat! Go see Phil. You will not be disappointed! Let me give a shout out to Steve Hughes as well. He helped us along the way and you'll never meet a nicer guy. Thanks to them both, we had a non-stressful day. More