Junge Cedar Rapids

In and out. They took care me. I recommend this shop to anyone. Bought at Truck and a Jeep from these folks. They got me in and out. Have stuff to do, they knew that and were goo I recommend this shop to anyone. Bought at Truck and a Jeep from these folks. They got me in and out. Have stuff to do, they knew that and were good to work with on time lines. I will keep buying trucks from them till they prove me wrong, I don't think they will. More

Service Dapartement My engine light came on in vehicle, so I decided to take it to Junge to get diagnosed. They stated they could not get to it that day, but if I could My engine light came on in vehicle, so I decided to take it to Junge to get diagnosed. They stated they could not get to it that day, but if I could drop it off they would get to it. 3 days later, I receive a call from the Service Department with the issue, along with requesting my permission to continue the work. I declined their services and requested, to leave my vehicle as is. 3 weeks later, I get a phone call from the Service Department, stating I have a $133 bill that's over due and needs to be paid today. I informed the gal, that I was totally unaware of any charges as that wasn't brought to my attention when I dropped off the vehicle. I clearly stated, if I would have been aware of the diagnostic fees, I would have waived their services and would have went to Auto Zone for a FREE diagnostic test. She started to get a little irate and push real hard to get the $133 collected. I simply stated, I wasn't paying, because the diagnostic fee was never discussed before hand. She continued to yell and scream at me, until she eventually hung up. Now that's good ole' customer service. I very rarely deal with dealerships service departments, if this is a common charge, I'm fine with it, but shouldn't they disclose the fee before they do the work? Bottom line is, Junge Service Department didn't inform me of any fees, before they did the test and now their scrambling to collect. More

Real nice experience. Didn't push and really probed what I was looking for. Didn' t try to force me into anything outside of needs and price range. Been back twice for service with other vehicles. Good d I was looking for. Didn' t try to force me into anything outside of needs and price range. Been back twice for service with other vehicles. Good dealership with good people. More