Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
KIA at Napleton's Northlake
Palm Beach Gardens, FL
485 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Our Finance team excels in dealing with any type of Credit. From no credit to bad credit Napleton Northlake KIA is here for you.
If you don't see what you are looking for, please discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to meeting you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 485 reviews
December 23, 2019
Very accommodating Very helpful and very thorough in explaining the technology and options. Also they have been checking up and making sure my experience was great. Jo Very helpful and very thorough in explaining the technology and options. Also they have been checking up and making sure my experience was great. John has been extremely helpful, considering the time of year as well. He has been available to me at any time of the day or night! More
by lalintoff
Employees Worked With
December 14, 2019
STAY AWAY!!! The worst sales agents, have them on video .. Sales floor is empty... no customers.... cars sit on the lot unsold ..... KEEP OUT... better deal with other dealers .. Sales floor is empty... no customers.... cars sit on the lot unsold ..... KEEP OUT... better deal with other dealers More
by Ana
November 18, 2019
Jon was wonderful to work with. He provided clear and concise information with an amazing attitude. I throughly enjoyed my experience purchasing this car thanks to Jon! concise information with an amazing attitude. I throughly enjoyed my experience purchasing this car thanks to Jon! More
by Shawnatorregrosa
Employees Worked With
Jon Brown-Stepan
November 07, 2019
Jon Brown-Stephan is THE BEST!! I first met Jon when I was looking for a car back in June of 2019. He was very friendly with a great personality right from the start! We just click I first met Jon when I was looking for a car back in June of 2019. He was very friendly with a great personality right from the start! We just clicked! He helped me with my trade in and got me into a car that was within my budget. I had a couple issues immediately after purchase and he worked in a timely matter, to the best of his ability to help me get them resolved. Then unfortunately just a few months later I was in an accident and the car I had just purchased was totaled! I immediately called up Jon and told him what happened. He was very compassionate, understanding and more then happy to help me get into another new car!! LOL Once again Jon was TOTALLY AMAZING and helped me get into another car quickly which helped lighten my load immensely, right after such a traumatic experience!! I was very satisfied with my over all experience at Napleton Northlake Kia due mostly to Jon and his willingness to help me no matter what!! I would highly recommend anyone and everyone that is looking for a great car buying experience to go see Jon ASAP!!! More
by J Jones
Employees Worked With
Jon Brown-Stepan
November 03, 2019
Jon Brown-Stepan is amazing! Jon is the reason I went back to Napleton Northlake Kia! He is a professional, also kind and understanding of what your needs are! He was able to Jon is the reason I went back to Napleton Northlake Kia! He is a professional, also kind and understanding of what your needs are! He was able to assist me with my trade-in and get me into a new Kia Forte at a reasonable price! I will definitely be visiting Jon again at Napleton Northlake Kia! More
by Penny Nickel
Employees Worked With
Ryan in the Financial department was very kind and helpful also! Please note with the question below, I am not on Facebook. , Jon Brown-Stepan
October 15, 2019
SHELL GAME An absolute nightmare if a visit. I gave 3 stars only because the sales person's was friendly, considerate, and did his best to locate the truck that An absolute nightmare if a visit. I gave 3 stars only because the sales person's was friendly, considerate, and did his best to locate the truck that i was scheduled to test drive. Of course these uncaring managers have no concern about wasting people's valued time, only to get you to come in under false pretenses to spend more money on something you don't want. A totally unprofessional outfit in my opinion. More
by Deal Me Out
October 14, 2019
General maintenance. Excellent service by Aaron Hotwitz. Very courteous. Have been in the shop always. will recommend the dealer to my friends. Always Happy with my vehicl Excellent service by Aaron Hotwitz. Very courteous. Have been in the shop always. will recommend the dealer to my friends. Always Happy with my vehicle More
by Eduardo Vivas
Employees Worked With
Aaron Horwitz
October 14, 2019
buyer Warning I was searching the internet for a vehicle. I received a response from Richard Sherman, pretty sure not the football player. Richard was nice at first I was searching the internet for a vehicle. I received a response from Richard Sherman, pretty sure not the football player. Richard was nice at first but turned unprofessional. He states he is in the internet department which makes sense. He provides me with dealer fees which wow are they expensive.dealer fee is $899 and then they add another $199 for "document processing". What does that mean you ask? Means what ever price you see you must add $1100 to it. So I digress. I ask for an out the door price and the INTERNET sales guy Richard says they dont negotiate prices on internet for security reasons. Really? I receive an email from their GM supposedly. I respond to it after requesting Richard not contact me any further and I receive a response to the GM email from guess who? Richard. He all but called me a liar stating "If you do live 3 hours away" well why would I say that if I didnt? Please look elsewhere to purchase a vehicle.There are more professional dealerships in that area. Richard put a deep feeling of disappointment to me. When I sold cars in the past I would never have treated a potential buyer the way Richard treated me. I attempted to contact a manager via phone however every employee I spoke to sent me to a round about voice mail. look at reviews. Please dont waste your time at this dealer. I have wasted more than I wanted. Never recommend this establishment. More
by davec248
Employees Worked With
Richard Sherman
October 09, 2019
They don't want to sell cars If you have someone with cash in hand and you two are close on price you would imagine that a salesman would be on the ball on trying to make a deal. If you have someone with cash in hand and you two are close on price you would imagine that a salesman would be on the ball on trying to make a deal. Especially for a 55k car. They missed out on an easy sale due to laziness More
by Mike
Employees Worked With
Steve Veerapen
September 24, 2019
Exceptional customer service We were searching for a new Telluride. No one could locate the one we wanted except for Ricardo. He was in constant contact with us. I am so excited t We were searching for a new Telluride. No one could locate the one we wanted except for Ricardo. He was in constant contact with us. I am so excited to have purchased this car with him. The GM Sam even came out and spent time with us while Ricardo did some searching. Financing and trading our car in was easy. Carolina came out explained how to contact her should i need anything service related. Everyone was extremely helpful in making this purchase exactly what we wanted. We couldn’t have had a better experience! Thank you Ricardo, Sam, and Daniel! We love our new Telluride!!! More
by Marrissa
