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KIA at Napleton's Northlake
Palm Beach Gardens, FL
485 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Our Finance team excels in dealing with any type of Credit. From no credit to bad credit Napleton Northlake KIA is here for you.
If you don't see what you are looking for, please discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 485 reviews
December 01, 2018
Thank you Erin!!! When I went to see cars with my daughter, NEVER thought I was going to walk out with a brand new car... Thank you Erin for helping us, thank you for y When I went to see cars with my daughter, NEVER thought I was going to walk out with a brand new car... Thank you Erin for helping us, thank you for your service and knowledge and thank you for being so nice and professional. We felt very comfortable with you and I LOVE MY CAR!!! More
by Great experience!
Employees Worked With
Erin Schobert
December 01, 2018
Amazing service! When I walked into KIA I was approached by Erin, she was absolutely fantastic!... she helped me find the perfect car for my mom at the perfect price. When I walked into KIA I was approached by Erin, she was absolutely fantastic!... she helped me find the perfect car for my mom at the perfect price. She is so impressively knowledgeable about ALL the cars in the lot. I would recommend Erin to everyone that wants to buy a car. The dealership and everyone was very friendly. Thank you Erin for working with us....now let's work on another deal for me!. :) More
by Love my KIA
Employees Worked With
Erin Schobert
November 30, 2018
Great and Genuine Service! Erin was my saleswoman and she helped find a car that was above my expectations. It was so easy to work with another woman, she did not pressure me a Erin was my saleswoman and she helped find a car that was above my expectations. It was so easy to work with another woman, she did not pressure me at all and sincerely listened to my wants and needs. If you are buying a car I would highly suggest working with Erin! Thanks guys! More
by SandraS83
Employees Worked With
Erin Schobert
November 28, 2018
Highly recommend Jon Brown-Stepan was a pleasure to work with. He made our car buying experience pleasurable and his customer service skills were top notch. Highly rec Jon Brown-Stepan was a pleasure to work with. He made our car buying experience pleasurable and his customer service skills were top notch. Highly recommend. More
by sons1stcar
Employees Worked With
Jon Brown-Stepan
November 25, 2018
Above and beyond. Erin did a fantastic job. She worked with me and at the end of the day she got me in the car that I wanted. I was there what seemed like all day and I Erin did a fantastic job. She worked with me and at the end of the day she got me in the car that I wanted. I was there what seemed like all day and I had my 4 year old with me, the staff were very patient and extremely nice to the both of us. More
by Hayrae
Employees Worked With
Danielle Lee, Erin Schobert
November 14, 2018
Don’t trust this dealership Please read this!!! These people at Napleton are deceitful and simply could care less about customer service. Stay away from Ray in sales, and make Please read this!!! These people at Napleton are deceitful and simply could care less about customer service. Stay away from Ray in sales, and make sure you absolutely steer clear of Freddie who claims to be the finance manager. we were quoted to buy a 2019 Kia Soul for $14200 plus tax tag and title. When we went to pick up the vehicle they never disclosed that it was actually a 2018. They also had my boss wait there for almost 3 hours, and then was charged for not going through Kia to finance, and also tried selling him a $2300 extended warranty. No problem we declined all additional offers, but still in all they never disclosed it was a 2018. We never took delivery of the vehicle and we cancelled the sale... I contacted Ray from Napleton and he told me that he never stated the vehicle was a 2019. He seemed to forget the multiple conversations we had regarding the vehicle and he also stated they didn’t have anymore 2018’s. I didn’t expect anything less than a lie from Ray. He has issues telling the truth, I bought a challenger also from Kia last month and my vehicle was damaged by there detail department. Before I took delivery on the vehicle Ray vividly recalled the scratches on the car after the detailer took a decal off... but after I took delivery he forgot about the damage. I had to wait 2 weeks to go back and forth with Kia to get a new panel. They stated they ordered me a new panel.. I went in to Kia so they could replace it, I was there for 2.5 hours!!! And listen to this. They swapped the piece from another car. It wasn’t new. Lol. Now granted it wasn’t scratched, but you see where I’m getting at?? They can’t tell the truth. I’m not someone who goes and posts things online for fun. But when your company goes and buys 6 cars, me personally bought 2 cars within a 10 month period, and they try to screw you over when buying another car, I had to go out of my way to tell this story. This is a real experience. No bs, no added dramatics. Napleton Kia is not a place anyone should go to buy a vehicle. There’s plenty honest dealers out there, do yourself a favor, stay away from this place.. More
by Rjlgreek
Employees Worked With
Ray I’m sales. And so called finance mgt Freddy
November 13, 2018
Fast and attentive Jon our salesperson was what made the experience more than pleasurable because of a rare quality he has that most in sales lack; and that is the abili Jon our salesperson was what made the experience more than pleasurable because of a rare quality he has that most in sales lack; and that is the ability to truly listen and understand his customers and therefore provide a fun, but more importantly, a genuine time spent with him. I highly recommend him if you would like to have fun while getting a fair price on a car! More
by Guyver
Employees Worked With
Jon Brown-Stepan
October 25, 2018
refund We leased 2 Kia Optima's and than decided to purchase a Stinger, before our lease was over, could not make a deal, so we purchased from another dealer We leased 2 Kia Optima's and than decided to purchase a Stinger, before our lease was over, could not make a deal, so we purchased from another dealer. When we leased from Napleton we purchased several warranties and were due a refund for the balance, it has been 12 weeks and still no refund, just a runaround. I would never recommend this dealer to anyone. Furthur action will be taken as we speak. More
by mustang guy1965
Employees Worked With
Shane Richards
October 18, 2018
Erin made the decision easy This is my second Kia and I spent sometime shopping around this time. I went to three different dealers and made the decision to buy from Napleton be This is my second Kia and I spent sometime shopping around this time. I went to three different dealers and made the decision to buy from Napleton because of Erin Schobert. This woman is so efficient and it was like finally I found a salesperson that truly listened and cared. My husband and I were extremely impressed with her ability to shorten the amount of time we spent at the dealership. Everything was prepared for us prior to us getting there because we were able to text and we were in and out in record time. Seriously truly impressed Erin, Thank you!!! More
by Mikeandmanda
Employees Worked With
Erin Schobert
October 17, 2018
Best experience ever My car was breaking down after just a year, went to Erin and she helped set me up with a brand new Kia Optima. Absolute best experience ever!! My car was breaking down after just a year, went to Erin and she helped set me up with a brand new Kia Optima. Absolute best experience ever!! More
by LexW
Employees Worked With
Erin Schobert
