KIA at Napleton's Northlake

Don't trust the sales staff A few members of the Napelton KIA on Northlake sales staff should not be selling cars they should be in jail! Let me explain: I went in for services M A few members of the Napelton KIA on Northlake sales staff should not be selling cars they should be in jail! Let me explain: I went in for services Memorial Day weekend 2014. A cocky sales person talked me into a trade in for a lease. Since it was Memorial Day weekend, they had a special for U.S. Military/Veterans. $400 cash back if you served. I asked the sales person if I was eligible. I am a U.S. Army veteran; he said no I was not. After signing for a very expensive lease ($263/mo.) for a base model KIA Soul. I got a phone call from a grumpy secretary tell me “If I don’t bring in my military discharge paperwork, she will add $400 to my account” I when down there with my DD214, and explained I did not receive the Veterans cash back as advertised. Not her department, she says! Can I see the sales person or financial Manager… Not here today she says. So I drove away that day with the disgusting knowledge that, not only did I get ripped off by the most dishonorable of human xxxx. But these dirt bags were targeting veterans! Somebody got the $400 cash-back. It was not me! I would Love to see the receipt, KIA will not hand out $400 without a signature. I do believe forgery is a felony! In addition, if I can prove more than just those two mentioned were involved then I believe that is conspiracy which fall under the Ricco act. Which comes with mandatory jail time! Now I have turned my KIA lease and this company, which I swore I would never do business with, sends me a $490 bill because I will not buy from them again. I say they got their money and then some! But if I don’t pay by next week, this company will destroy my near perfect credit score. I just had to go through the rigmarole to get another car and cannot afford for KIA to keep picking my pocket! I recently called to get a copy of my file, but again the financial manager not available and not returning messages. After paying for 4-5 cars over the last 2 decades, this is how KIA treats longtime customer and local veterans. More

Purchased new KIA Sorento The sales experience at Napleton KIA was our best yet. Arthur, Chris, and Alex were fantastic to deal with. Thank you for the professional way we we The sales experience at Napleton KIA was our best yet. Arthur, Chris, and Alex were fantastic to deal with. Thank you for the professional way we were treated. More

Crystal D. is a Reputation Saver I hate to admit this, but after buying my Kia I hated the service I would from local dealerships in Palm Beach County. I would have to drive 1 hour ou I hate to admit this, but after buying my Kia I hated the service I would from local dealerships in Palm Beach County. I would have to drive 1 hour out of my way just to find a location where the service team was nice, accurate, and actually cared about my car. After receiving my 6th recall I decided to give my neighborhood Napleton Dealership a visitl. I was warmly greeted by Crystal. She was super efficient and caring. She was able to schedule the car for service the same day, and even sold me new tires during the transaction. I took advantage of the complimentary ride to work feeling like I would never see my car again. Typically, dealerships hold your car hostage when you do not wait in the showroom, so I was not hopeful I would see the car again that day. Three hours later I received a call from Crystal that the car was done! I was shocked. The car drives like brand new, but what is more impressive is how one person at the dealership can change so many negative opinions I held for so many years. Thank you for having such a fantastic person on your team. She is a game changer, and I will not go anywhere else as long as she is around. More

Best new car experience to date and I'm 88 yrs old ! I came to the dealer only to inquire, sometime later I leased a 2017 Cadenza. The staff were most congenial and gave me alternatives along the way l' I came to the dealer only to inquire, sometime later I leased a 2017 Cadenza. The staff were most congenial and gave me alternatives along the way l'd like to commend, Andrew Vielot, salesman, Edward Callisto, Sales Manager and Crystal De Jesus, Detail Manager. My best car leasing/buying, experience to date, 100% stamp of approval More

Loved my sales rep. Would go back just to see him again. My rep did everything in his ability to make sure I was happy. He was very respectful and I was comfortable with him. Everyone was fine and helped whe My rep did everything in his ability to make sure I was happy. He was very respectful and I was comfortable with him. Everyone was fine and helped when they were needed,but I specifically wanted to only speak and deal with my rep. I would recommend him to anyone. More

2017 Sorento I love this Dealership! I have bought two cars from this place and I can tell you enough how much I reccomend this place. Although they are under cons I love this Dealership! I have bought two cars from this place and I can tell you enough how much I reccomend this place. Although they are under construction, the sales team does their best to make your time there enjoyable. When we first walked in, the most boring Muzak style music was playing and nearly put me to sleep. That was until somebody put on more upbeat music. I felt like this music really helped me relax and made the car buying experience much more awesome. More

Welcome to Florida Recently I moved to PBG from California and came to Napleton KIA hoping to receive Class A service that I had grown used to from KIA. Not only did th Recently I moved to PBG from California and came to Napleton KIA hoping to receive Class A service that I had grown used to from KIA. Not only did the pros here meet my expectations, in many ways they surpassed them. From the moment I drove onto the lot, I was greeted by friendly smiles and people eager to help. I was kept updated throughout my experience and in the end my Optima was returned to me fixed and shiny. All in all, a very positive experience!! More

flat tire and oil change Anna was Amazing. great asset to the Kia Dealership. very pleasant person and great customer service person. you can tell she loves what she does. Anna was Amazing. great asset to the Kia Dealership. very pleasant person and great customer service person. you can tell she loves what she does. More

Great Service and Wonderful Employees I was there on 05/30/2017 and was met by a wonderful , cheery young lady who checked me in . It started for a good day !!!!!! I was there on 05/30/2017 and was met by a wonderful , cheery young lady who checked me in . It started for a good day !!!!!! More

Third Kia from this dealership I never go anywhere else. This is my third Kia from this dealership and when it is time for my next car I will go straight to Napleton. As a side no I never go anywhere else. This is my third Kia from this dealership and when it is time for my next car I will go straight to Napleton. As a side note, my salesperson for my new Sorento was Christian and finance offier was Alex were absolutely great. Thanks guys I will be back. More