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KIA at Napleton's Northlake
Palm Beach Gardens, FL
485 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Our Finance team excels in dealing with any type of Credit. From no credit to bad credit Napleton Northlake KIA is here for you.
If you don't see what you are looking for, please discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 485 reviews
September 25, 2016
My 2nd purchase! Everyone friendly, just like the first time! I was a little nervous this time but they came through for me and was very professional and the process w Everyone friendly, just like the first time! I was a little nervous this time but they came through for me and was very professional and the process went quicker than I expected! I forgot the manager's name but he was real cool!! 👌🏾👍🏾👍🏾 More
by Yute88
Employees Worked With
Ana Mercado, Luis Sanchez, Tyler Shagi
August 02, 2016
It sucks. Brought vehicle in for service and I have a coupon for same day rental. However, I was informed that they don't have vehicles yet. I was told the same Brought vehicle in for service and I have a coupon for same day rental. However, I was informed that they don't have vehicles yet. I was told the same thing about five months ago. Service rep said they haven't completed all the requirements and its a lot of red tape. Ed Napleton Kia has sealed the deal that I will not buy another vehicle from a Napleyon dealership. Don't buy the maintenance plan. More
by Sabrina1995
Employees Worked With
Porter
July 26, 2016
not who they say they are! Traveled from ft lauderdale to see a used forte. And Luis Sanchez the sales person was too lazy to negotiate a price. He said he doesn't like to go b Traveled from ft lauderdale to see a used forte. And Luis Sanchez the sales person was too lazy to negotiate a price. He said he doesn't like to go back and forth with finance department. To top it off I didn't even see the car because nobody knew where the keys were. It was a total joke. I was very disappointed. More
by Edgar
Employees Worked With
Luis Sanches
July 23, 2016
bought a newer used car 2 days later in service This place sucks ,no one returns phone calls they had my car for a week . It still ain't fixed.Go to another dealership. It doesn't matter who you dea This place sucks ,no one returns phone calls they had my car for a week . It still ain't fixed.Go to another dealership. It doesn't matter who you deal with or what department. More
by T2015
Employees Worked With
Carrington Forrest
July 10, 2016
Talk to a sales person for a new car Ok so I was buiding and pricing 2016 Kia Sorentos and I dealt with a very nice and awesome sales person. His name is Richard Perrolm. He understood my Ok so I was buiding and pricing 2016 Kia Sorentos and I dealt with a very nice and awesome sales person. His name is Richard Perrolm. He understood my moms problem. We went to trade in are 2012 Kia Sorento and they said we couldn't do it because it was to early the we had the car. It was only 6 months. I thinks that's a long time. But over all the sales person helped me a lot to explain to me what was going on.. He was a very good help and I recommend him to anyone that needs help looking for a new or used car. More
by Djtheman1103
Employees Worked With
Richard perrolm
July 03, 2016
Worst car buying experience ever!! First I showed up after making a deal with Eddie the gm who wasn't there so this other manager Amir tried to rip me off and added 54 more to the paym First I showed up after making a deal with Eddie the gm who wasn't there so this other manager Amir tried to rip me off and added 54 more to the payment that was otherwise negotiated. Shady!! then he saw the notes Eddie made and gave it to me for that deal. Then I walk out to get in my new car to see scratches and marks all over the car and terrible detail. That wasn't even a car wash. Now I have to wait til Tuesday to get all of the scratches fixed. I almost didn't take the car but they assured me they would handle it. The manager on duty Amir was rude he said I looked uptight I wonder why look at my experience. I drove off the lot so unhappy with this damaged new car now I wish I didn't hopefully it will all be taken care of what a nightmare!! I wouldn't recommend obviously. I told them not to sell my car in case these issues aren't handled I may want my car back. More
by Cheri1372
Employees Worked With
Amir manager on duty , Alex Argueta, Eddie Momeni, Carrington Forrest
May 02, 2016
Disappointed I had a total loss with my Kia, the dealership is now being irresponsible on their part with my warranty refund to the lean holder so I can clear my b I had a total loss with my Kia, the dealership is now being irresponsible on their part with my warranty refund to the lean holder so I can clear my balance with my finance company. No phone calls, always leaving messages,'too busy to speak, no response to my emails. I really liked my Kia, but they're making it hard to want to recommend them More
by Bwonders
Employees Worked With
Tino
April 01, 2016
Excellence I have given an excellence rating too Candy in the service department for going out of her way to take a look at my car without an appointment. I came I have given an excellence rating too Candy in the service department for going out of her way to take a look at my car without an appointment. I came in to make a appointment because I saw a hose or something hanging under the front of car. I figured she would give me an appointment date instead she asked for my keys and told me to relax and the service department would take a look at my car! She was very cordial and put me at ease with her professional manner. Thank you Candy#2013 at Napleton Northlake. More
by Robo4366
Employees Worked With
Service dept. Candy #2013
March 30, 2016
Great Service at Napleton Service reception was drive-in. Quickly met by Valerie Chrystal who quickly sorted out the car's needs. Can is a year old off lease so I want it look Service reception was drive-in. Quickly met by Valerie Chrystal who quickly sorted out the car's needs. Can is a year old off lease so I want it looked over pretty carefully. Had a small fix needed to lock/unlock system and a tire that needed a fix. She gave a very accurate estimate of both $ and time and it turned out right on. Turned out the tire had a nail and she presented a photo for the go-ahead. Everything was done for a very reasonable price and now my confidence in the car is greatly enhanced. Valery was a great service advisor and asset to Napleton. I've been through many cars and service experiences over the years and no other service experience was as well done as this one. I will be back. More
by Larry Hatt
Employees Worked With
Valerie Chrystal
March 18, 2016
AVOID THIS DEALERSHIP, worst experience ever! I have purchased over a dozen vehicles from dealerships and this is by far the worst experience I have ever had. In Jan 2016 I traded in one vehicle a I have purchased over a dozen vehicles from dealerships and this is by far the worst experience I have ever had. In Jan 2016 I traded in one vehicle and purchased two, this was done as a cash deal as I had financing through my own bank. Upon completing negotiations on price it was agreed that they would pay off my vehicle, accept a check from my banking institution and I would pay them amount (less than $1500.00) by check. It took them 6 1/2 hours to process the paperwork, this should have been my first clue. The first issue I had was they didn't pay off my vehicle. When this deal was completed I had a scheduled payment for the vehicle I was trading in in two weeks. I went back to the dealership a week after the purchase and told them that while they cashed my check and the checks from my bank they still had not paid off the trade in and I had a schedule payment that was due in one week and I did not expect to pay on a vehicle I longer owned. I was informed that it would be taken care of. I called back one day prior to the payment being pulled and could not get anyone to answer phone calls and had to leave messages, still no returned calls. Needless to say the payment was pulled from my account. After several more calls I was finally able to get ahold of the general manager, explained the situation and he had his assistant deliver the payoff. The additional issue I am still dealing with more than a month and a half later is they have not issued me a plate for the second vehicle. I purchased this car for my daughter who is at college. I told them I needed this plate before she went back to school, go figure they have failed at this as well. I have made no less than 20 phone calls, my wife has been to the dealership once and spoke to a woman that said it would be there in a week as they had forgot to order it. Three weeks later still no plate, I have yet to ever get a call back, I made a visit to the dealership, spoke to the sales general manager and he made phone calls and said someone would get back to me....they didn't! I called this manager back 5 hours later and he said he would find out what was going on and call me back...he didn't! I now can not get anyone to call me back, my daughter has returned to college with temp plates on which means she can not get a parking permit and my frustration continues to grow. I would not recommend this dealership to my worst enemy. My advise to anyone reading this, go to a different dealership, do not give these people an opportunity screw you over. AVOID THIS DEALERSHIP AT ALL COSTS! More
by LB
Employees Worked With
Anthony Davis
