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KIA at Napleton's Northlake
Palm Beach Gardens, FL
481 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Our Finance team excels in dealing with any type of Credit. From no credit to bad credit Napleton Northlake KIA is here for you.
If you don't see what you are looking for, please discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 481 reviews
March 10, 2011
West Palm Kia appears to be no different than Napleton Kia in their DECEPTIVE CAR DEALER TACTICS. After Napleton Kia's BAIT & SWITCH. The salesman at West Palm Kia called. He had warned me that Napl Kia in their DECEPTIVE CAR DEALER TACTICS. After Napleton Kia's BAIT & SWITCH. The salesman at West Palm Kia called. He had warned me that Napleton routinely quotes lower prices but he claimed the prices are never legitimate. I told him of the offer they had made me for the higher equipped model that they were supposedly taking a loss on to "MAKE UP" FOR THE DECEPTION THAT HAD BROUGH ME IN. WP had been lower on the higher equipped model they offered me because they did not have the lower equipped model that I was seeking; I reminded the salesman that I needed to stay within my budget and didn't want the more expensively equipped model. He placed me on hold and came back with a price just a few hundred dollars more than the less expensive model but for the more equipped one. I wasn't thrilled with the color but price is more important right now, they didn't have the lower model and it seemed like a good deal. Since it was already after 7 pm and I didn't think I could get there before closing. We agreed I would pick up the car after work the next day. I spoke to the salesman twice during the day and was told he would have everything ready by the time I got there. I arrived around 5:30 to pick up the car. The salesman connected our cell phone to the car's bluetooth, topped off the gas tank, began the financing process, had me sit there for close to an hour and then said the manager wont go through with the deal. I was and still am FURIOUS. WHAT IS THE BENEFIT OF THIS DECEPTIVE PRACTICE of giving the customer a price they agree to and then pull the rug out from under them by reneging? Why make me drive back out there? I feel like such a FOOL being DUPED into coming back in. There is no benefit to the dealership or the unhappy customer. WHY DO THIS? I still want to buy the car at the price given to me, but now I wont come in till they fax me a buyer's order. More
by smilesaver
Employees Worked With
m & john
