KIA of Clermont

They are super nice and responsive until you buy the car, then they dont call you back, the finance director doesnt return you calls even when they owe you a refund for Gap insurance cancellation. I have be then they dont call you back, the finance director doesnt return you calls even when they owe you a refund for Gap insurance cancellation. I have been waiting 3 months! He has not returned my email I also sent him almost 3 weeks ago! Inexcusable! More

Price gouging. They don’t want to do the paperwork for a warranty claim so they lie and blame the customer all because they can make more money by overcharging the They don’t want to do the paperwork for a warranty claim so they lie and blame the customer all because they can make more money by overcharging the consumer. More

This is specific to sales. I brought in my one year old Sportage for its 30k service and they recommended $1300 for services. I asked how much for just the services needed to k I brought in my one year old Sportage for its 30k service and they recommended $1300 for services. I asked how much for just the services needed to keep up with the warranty. It only brought it down to $800. I feel that was excessive being that this was a Kia and not a luxury brand. Also, as I was waiting in service a salesman came up to me and asked if I wanted to trade in my 2023 for a 2024, essentially the same vehicle with a few minor upgrades. I felt that was unnecessary being that this vehicle was only a year old. Beautiful dealership and service center, but because of my service experience, I highly doubt I’ll be coming back. More

This review is for the service department. During the first service of my 2023 Kia EV6 on February 20, 2024, I was astounded by the exorbitant cost incurred solely for the replacement of th During the first service of my 2023 Kia EV6 on February 20, 2024, I was astounded by the exorbitant cost incurred solely for the replacement of the cabin AC filter and tire rotation. Free checks are offered in most areas, with customers only incurring charges for replacements, adjustments, or repairs. Typically, automobile service dealers provide upfront discounts whenever possible and solely charge for any necessary services. No such occurrence took place during my service day. Particularly noteworthy is the fact that they offered a service special for tire rotation priced at $15.00. Furthermore, my cabin air filter required replacement, resulting in a total cost of $239.14 for the aforementioned items. I find that to be extremely offensive. Moreover, a 7% additional fee is imposed for transactions made with a credit card. In the current era, cash usage is becoming increasingly uncommon. The service department of Kia of Clermont is adopting an ineffective strategy to attract new clients. Someone please, adjust the attitude of the service at Kia of Clermont. More

I recently purchased a used car from Kia or Clermont and had great experience. I researched the vehicle on a used car app and contacted the dealership through the app to see if we could agree on a deal. The had great experience. I researched the vehicle on a used car app and contacted the dealership through the app to see if we could agree on a deal. The Internet sales manager, Eddie Hodges, quickly responded with a fair quote. Mr. Hodges linked me with salesman, Alex Cortes, who was amazing. Mr. Cortes was very friendly, not pushy and was very helpful. The entire process was smooth and as stress free as a car purchase could be. I would recommend purchasing from Kia of Clermont and would recommend dealing with Alex (and Mr. Hodges if starting the purchase online). More

Laura was great to work with. She is very knowledgeable with the new Kia's and the used cars of various makes on lot. She was able to answer all of our questions and had great f She is very knowledgeable with the new Kia's and the used cars of various makes on lot. She was able to answer all of our questions and had great follow up. If you're looking for a great salesperson, ask for Laura. More

I bought a used Mercedes C300 from them 3 weeks ago. They told me there are no mechanical issues in the car. 2nd day, breaks are failing. Spent $350 changing front rotars. 3rd day, shift clank sensor is They told me there are no mechanical issues in the car. 2nd day, breaks are failing. Spent $350 changing front rotars. 3rd day, shift clank sensor is causing car to jam in acceleration. Another $365 bill. They told me you have 30 days to report any issues. Guess what, they WILL NOT RETURN YOUR CALL AFTER SALE. Especially this pathetic guy Eddie, their Sales Manager. The most unprofessional person out there. Just like the brand name KIA. They are a complete SCAM! Do yourself a favor, buy from a Non-Kia dealership!! More

Pleasant atmosphere, excellent and helpful people, very clean place, impeccable bathrooms, great cafe space, kids room. It's always a pleasure to visit Kia of Clermont. clean place, impeccable bathrooms, great cafe space, kids room. It's always a pleasure to visit Kia of Clermont. More

We absolutely love KIA, and being new to the area we really wanted a good experience. Let me tell you that Marshal Rhodes is an absolute super star! His level of attention and customer service is what k really wanted a good experience. Let me tell you that Marshal Rhodes is an absolute super star! His level of attention and customer service is what keeps us as loyal customers. More

The markup here is outrageous, I ended up paying thousands over MSRP for "market demand" and dealer fees, all the while being assured that I was making a good deal. Yes, I should've done more of my thousands over MSRP for "market demand" and dealer fees, all the while being assured that I was making a good deal. Yes, I should've done more of my own research, but I was expecting hospitality as a first time car buyer. Instead I got taken advantage of. Something I don't blame myself for is the fact I was blatantly lied to. When I asked my dealer if the "Clermont Advantage" package worked across state lines, he said yes. Turns out, it doesn't. When I got in touch with customer support about my issue, they were outlandishly rude and claimed that I was the liar in this situation, that the dealer was "great" and "never would've said that." Please don't make the mistakes I did: do your research before thinking about coming to this den of thieves. More