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Kaiser GMC Truck
Deland, FL
446 Reviews
Kaiser Buick GMC Truck is one of the oldest dealerships in Deland, Orlando, Daytona Beach and Deltona and all of Central Florida. Located in Deland and serving as your Orlando Buick and Orlando GMC dealer, Kaiser Buick GMC Truck has a large inventory of new and used Buick and GMC cars, trucks and SUVs.Kaiser Buick GMC Truck puts an emphasis on providing you with excellent customer service.We believe in treating people right. We don't treat you like a number, but rather like a person. Kaiser Buick GMC Truck is a family owned dealership, we've never been corporate owned.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 446 reviews
November 05, 2012
So I'm sitting in the chair getting my hair cut and contemplating getting my 20 year old vehicle repaired. My brother had been trying to convince me that it was time to put my beloved car to rest and g contemplating getting my 20 year old vehicle repaired. My brother had been trying to convince me that it was time to put my beloved car to rest and get into a new one. The Verano commercial with Payton Manning stuck in my head so I headed to Kaiser to check it out. I was immediately met by Derek and within minutes I was standing in front of what was going to be my new Verano.Since I had been driving a borrowed car, Derek volunteered to follow me home, help me clean out 20 years of priceless collectables from my car and drive it back to Kaiser. Since it was late we decided to do the final detailing and paper work the following day. In closing let me say that Derek and all the other Kaiser employees that I encountered were quite friendly and extremely helpful. It made what can be a trying time quite pleasant. More
by sawdusttoo
Employees Worked With
Derek Walker
October 25, 2012
The whole staff was great and the process was quick and easy. I'll be back in 6 months to buy my wife a new Denali from Jimmy and Jeremy easy. I'll be back in 6 months to buy my wife a new Denali from Jimmy and Jeremy More
by PlatinumGranite
Employees Worked With
Jeremy Scott, Jimmy Hanlon
October 11, 2012
I traded in my 2011 Shelby GT500, which I bought brand new sight unseen off of a dealer lot over the phone. This was a very difficult thing to do for me. Probably one of the hardest things I ever had to d new sight unseen off of a dealer lot over the phone. This was a very difficult thing to do for me. Probably one of the hardest things I ever had to do. My Shelby was the finest machine on any continent. I had alot of really fond memories in that car, and at the end of the day my choice to sell that car was motivated by responsibility (family on the way, roots for the career, etc. etc.). Having said that, Jimmy and Jeremy both made this process so easy, and treated me so fairly, that I will try my hardest to buy from from Kaiser for as long as I can. Ultimately in the not too distant future the day will come when I will get another Shelby, and I'll let them know so they can start looking for one to sell me. More
by Marauderprime
Employees Worked With
Jimmy "Superman" Hanlon, and Jeremy Scott, Jeremy Scott, Jimmy Hanlon
October 05, 2012
Jimmy was excellent! Very smooth and painless process which is a hard to find when purchasing a car. I will definitely recommend him in the future! which is a hard to find when purchasing a car. I will definitely recommend him in the future! More
by djsasha10
Employees Worked With
Sasha Coggins, Jimmy Hanlon
September 29, 2012
Jimmy Hanlon responded to my internet inquiry. I was shown several car options and test drove the LaCrosse and decided it was the one for us. We had a no hassle, friendly, and professional buying exper shown several car options and test drove the LaCrosse and decided it was the one for us. We had a no hassle, friendly, and professional buying experience. I recommend Kaiser Buick highly. More
by johnglenn9828
Employees Worked With
Jimmy Hanlon
September 24, 2012
Jeremy Scott very attentative as to our reason to purchase. Jeremy asked us to work with Bubba Spell & Tom Pelitier who worked as a team helping answering our questions and after the purcahse, helpin purchase. Jeremy asked us to work with Bubba Spell & Tom Pelitier who worked as a team helping answering our questions and after the purcahse, helping however they could to help us. Upon returning for a protective treatment to be applied, met Steve Osterman who was helpful in Bubba's absence. Pete Hampshire very helpful in explaining all the paperwork involved to us. More
by HChilds
Employees Worked With
Jeremy Scott, Pete Hampshire, Bubba Spell
September 13, 2012
My wife and I purchased a 2009 Buick Enclave. It was advertised on AutoTrader as a CXL model having tons of features including cooled seats. We called to confirm that it was available and to confirm th advertised on AutoTrader as a CXL model having tons of features including cooled seats. We called to confirm that it was available and to confirm that it was the one that had Nav, DVD, and Cooled seats. The sales person confirmed it and we drove all the way out to Deland from the Disney area. The window sticker confirmed all the same features that were advertised online. We decided a couple days later to purchase it even though the price was still a bit higher than we wanted to pay. I spoke to the sales person who promised to have it cleaned up and ready for us when we got there. We noticed that there was sand and dirt all over the floor, coke syrup in the cup holders, and was just overall dirty on the interior. The sales person said that the people who clean the cars were from a "third party company" and had already left for the day. We were offered to come back to have them clean it but that's too much of a hassle due to the distance. At the closing table the manager was handing me all of the paperwork to sign. I said, "Before I sign my life away on the dotted line, I just want to confirm with you that this car has the Navigation, Sunroof, cooled seats, DVD player...," and I went on to mention the other extras like roof rack, etc. He said that this one had everything--that it had all the options, and that anything that could be put on this car was on it. He specifically said "They referred to this model as the CXL-2 [This is the version that has the most features and is the only version that has cooled seats] model. It has everything. You're buying what was basically about a $56,000 car." The next day it was hot outside and after years of sweating on the leather seats of my previous car I wanted to experience the luxury of cooled seats but couldn't find a button for anything other than heated seats. I checked the manual and sure enough the cooled seats button was missing so it didn't have that feature. I emailed the sales person and he checked the features of the car by running the VIN and emailed me back stating that the manager (the one who confirmed everything on the car) said "Jeremy said you have heated not cooled seats!" That was the whole email. If all they needed to do was run the VIN to see the features that came on this car, why didn't they do that in the first place?!?! I replied stating that this was false advertising and received a response from the manager stating that "if cooled seats were such a sticking point then it should have been addressed when we first started to working this deal." As stated above, I don't know how I could have addressed it any more than I already did without specifically asking them to show me every single feature on the vehicle and how they work. He once again blamed the mistake on "a 3rd party vendor that does all of our window stickers" and said "We do not false advertise." I don't know how advertising and stating that a vehicle has features that it does not is not considered false advertising. I replied stating what I said above regarding false advertising and all the ways that I DID address the cooled seats and the manager never even replied to my email. I contacted GM directly and based on the VIN they said not only does this car not have Cooled Seats, and not a CXL2, but it's not even a CXL!!! They said that their system shows this as a CX model!!! Meanwhile, it has a CXL emblem on the back. So either GM headquarters is wrong or someone put a CXL emblem on a CX to try to sell it for more. Regardless, since it isn't a CXL or CXL2 there are most likely more advertised features missing that I haven't discovered yet. GM cannot do anything for me and it is now up to the dealer to do something to help, but based on the lack of response or the fact that they don't own up to the fact that they did anything wrong (They basically said oh well, don't complain since you got a price that would be a good deal if we gave you the car you thought you were buying. Oh well.) I don't expect them to do anything for us. NEITHER THE SALES PERSON OR THE MANAGER EVEN APPOLOGIZED FOR THIS!!! THIS IS DISGRACEFUL!!! So now I will have to file a complaint with the BBB and/or take legal action. I can't believe we were treated like this. If you ever even consider buying a car from them, beware of their bait and switch tactics. Take the VIN directly from the vehicle you want, call GM to verify the features, or make sure the sales person goes over EVERY SINGLE FEATURE and SHOWES YOU HOW TO USE THEM AND THAT THEY ACTUALLY FUNCTION. Otherwise you'll be in the same boat as me and they won't help you. Meanwhile I recieved an automatic email from them stating that it was a pleasure doing business with me and that they care about their customers and take care of them after the sale. It said that if I have any issues that make me any less than 100% satisfied that I should contact them. I did, but obviously it didn't get me anywhere. More
by AMorris999
Employees Worked With
Jeremy Scott, Jimmy Hanlon
September 12, 2012
I have been obtaining service from Kaiser Buick since 2007 for my 2003 Buick Regal. I have always encountered friendly service writers who were experienced and knowledgeable about my vehicle. The price 2007 for my 2003 Buick Regal. I have always encountered friendly service writers who were experienced and knowledgeable about my vehicle. The prices have been somewhat reasonable for a dealer service department. The reasons for the work and the work done were always explained to me in an understandable manner. Lynne Coffey has been a pleasure to deal with over the years. More
by wcexaminer
Employees Worked With
Lynne Coffey
September 04, 2012
This was a great car buying experience. My wife and I found the car on-line and were able to inquire, negotiate, and close the deal over the phone. Jimmy Hanlon was very patient with us and worked with found the car on-line and were able to inquire, negotiate, and close the deal over the phone. Jimmy Hanlon was very patient with us and worked with us over the course of a few days. It was the best price for that year and model within a 300 mile radius. Since we were from out of town we couldn't pick the vehicle up right away and had to wait a week...no problem. When we did pick it up, it was a quick test drive and signing of papers all within 45 minutes. No hassle, gimmicks, or trying to persuade us to buy extra stuff or finance with them as many dealerships do...just gave us what we asked for. The staff was very friendly, accommodating, and genuine. I would definitely buy here again and recommend it to a friend. More
by Dannyboysilva
Employees Worked With
Jimmy "Superman" Hanlon, Jimmy Hanlon
September 02, 2012
simply put, it was great working with Jeremy and the Jimmy. I appreciated the way they did business. Straight to the point, great price and willingness to negotiate so it was a win/win. also there beli Jimmy. I appreciated the way they did business. Straight to the point, great price and willingness to negotiate so it was a win/win. also there beliefs and values stood out in the manor they did business. It was a pleasure. More
by dspinella
Employees Worked With
Jeremy Scott, Jimmy Hanlon
