Kansas City Hyundai

My experience was awesome My experience with Hyundai was awesome the technicians was very helpful and knowledgeable Andrew Cure was very helpful in get me a loaner car as well My experience with Hyundai was awesome the technicians was very helpful and knowledgeable Andrew Cure was very helpful in get me a loaner car as well as keeping me updated on what was going on with my vehicle More

Excellent customer service Everyone at the dealership in the service department was incredibly kind and considerate. I opted to stay and wait for my car to be diagnosed, and I w Everyone at the dealership in the service department was incredibly kind and considerate. I opted to stay and wait for my car to be diagnosed, and I waited less than an hour. It truly was a pleasant experience, and I would highly recommend using this dealership for vehicle service needs. More

Fast and thorough They did a great job making sure everything was working well! They have gone above and beyond each time I've been there and I highly recommend working They did a great job making sure everything was working well! They have gone above and beyond each time I've been there and I highly recommend working with them! More

Sonata Oil Change My wait for a scheduled oil change and system check out seemed longer than I was used to with previous owners of the Hyundai dealership. My wait for a scheduled oil change and system check out seemed longer than I was used to with previous owners of the Hyundai dealership. More

Great Service I've always had great experiences at Reed. On my family's fourth Hyundai from this location. Dean took care of us as was great to work with! I've always had great experiences at Reed. On my family's fourth Hyundai from this location. Dean took care of us as was great to work with! More

Simply amazing I will always come back here!! I’m a teacher and it was the end of the year, so with all the stress I’d end of the year prep, trying to pay for servic I will always come back here!! I’m a teacher and it was the end of the year, so with all the stress I’d end of the year prep, trying to pay for service in my car was the furthest thing in my list. Working with reed was amazing!! They knew that I was in a financial bind and worked with me on the price so that I could be safe in the road. They cared more about my safety and my vehicle than making money. Love this! More

very thorough I was very happy with my service and especially Spencer who was very patient. He was outstanding and was very knowledgeable. Thank you so much. I was very happy with my service and especially Spencer who was very patient. He was outstanding and was very knowledgeable. Thank you so much. More

why have an appointment? I scheduled an appointment to have my vehicle serviced on a Tuesday morning 1045am to look at a recall on my car. when I called they said they would g I scheduled an appointment to have my vehicle serviced on a Tuesday morning 1045am to look at a recall on my car. when I called they said they would get this done same day turnaround. I dropped my car off, keys in the key slot, on Tuesday morning before the center opened. I didn't hear from Dean in the service center at all during the day and called him around 3pm to get an update on my vehicle. I was tranferred around, left on hold for over ten minutes, hung up, and called again. When I finally got to Dean, I was then told that they hadn't gotten to my vehicle today and asked if I could try again tomorrow. What's the point of having a service appointment if I had to wait for his convenience anyway? Would I have had to wait if I were in store as well? I reluctantly agreed to pick up my car Wednesday after they had serviced it. The next day around mid day (over 24 hrs after my appointment) I received a call that I thought was Dean telling me my vehicle was ready, instead he pushed to sell me some kind of cleaning service for an additional $300. This is extremely frustrating that they can't get my service done on time and then tried to hustle more money out of me with frivolous services. He said they were just getting to me and it would be ready to pick up in a few hours. I work in customer service and this feels like poor customer service to me. More

Extremely pleased Always very satisfied with the service department, very friendly employees. Worked hard to complete the needed service quickly since I did not have a Always very satisfied with the service department, very friendly employees. Worked hard to complete the needed service quickly since I did not have another car. More

Don r routine maintenance I scheduled the service a few days in advance but it still took 1 hour and 45 minutes for an oil change and tire rotation. Seems a bit longer than nor I scheduled the service a few days in advance but it still took 1 hour and 45 minutes for an oil change and tire rotation. Seems a bit longer than normal. Everyone was very friendly and helpful, I will go back. Clean waiting room and facilities. More