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Kansas City Hyundai

Merriam, KS

4.0
2,549 Reviews
The team at Kansas City Hyundai would like to welcome you to our dealership in Merriam, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Hyundai vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Merriam, you can always count on the professional technicians in our Hyundai service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Merriam count on the high-quality vehicles and services found at Kansas City Hyundai, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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7050 W Frontage Rd

Merriam, KS

66203

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Showing 2,549 reviews

March 18, 2014

I worked with Henry and I couldn't have asked for a more helpful person. He answered all my questions in an honest way. I really felt he was concerned that I got the best car for me. Best salesman I'v More

by teach4567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Frazier, Patrick Duffer
Mar 18, 2014 -

Kansas City Hyundai responded

Thank you for your kind words. I am pleased to hear Henry, Patrick, and Carolina were of great help throughout the purchase of your new Elantra. If there is anything else I can do to further your satisfaction, please let me know. Bobby Lubbers, General Manager

March 14, 2014

I had a great experience @Shawnee mission Hyundai Thanks to Dion, He is Awesome!! :) He really looked out for me and he had my best Interest, He wasnt just trying to make a sale. I am sooo pleased with my More

by shelleedee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dion Monroe, Dion Monroe
Mar 14, 2014 -

Kansas City Hyundai responded

Thank you for your kind words, especially the ones in regards to Dion. I hope that you have been enjoying your new car! If there is anything else I can do to further your satisfaction, please let me know. Bobby Lubbers, General Manager

March 13, 2014

We stopped at Hyundai to see what kind of deals they had on 2013's. Bryan was very friendly and knowledgeable on the cars. We would recommend him to anyone. More

by becky21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Ball
Mar 14, 2014 -

Kansas City Hyundai responded

Thank you for your kind words. I am pleased to hear that Bryan treated you well! If there is anything else I can do to further your satisfaction, let me know. Bobby Lubbers, General Manager

March 13, 2014

I needed sensor for my 2013 Hyundai Accent first they told me $130.00 part and labor But when I went there they charge me $300.and they gave the key after I paid. the service manager told me if I wante More

by mikemalekyar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Service manager
Mar 17, 2014 -

Kansas City Hyundai responded

Hi Mike, First let me apologize for the frustration and miscommunication that has happened. As I understand it there were several things wrong with your vehicle due to a minor accident that damaged your car. After looking into your service bill it seems you asked for the TPMS sensor to be replaced but that was only one of the issues on the car that needed to be fixed. The charges were for the part you requested plus one hour of labor and under $20 for minor parts to attach the new sensor. I think there are a few things that attributed to the misunderstanding of what parts were being replaced and how much they cost. From what I understand you got an estimate from a body shop (not here at our dealership) for the damage on your wrecked Accent. The body shop estimate is going to use insurance claim rates so those are not the same as our service center. Using that estimate you called and asked how much a specific part was, based off of a part number on the estimate. When you arrived you asked for the TPMS sensor to be replaced which our service department did. However there were several more things on the estimate from the body shop that needed to be completed to fix your car. There was damage to your car that resulted in the TPMS and the ABS sensors to both need replacing. Our service manager said that the accident and the estimate from the body shop were not brought up until after the initial repair you requested. I am sorry that there was a miscommunication about pricing, our service department did replace what you asked them to but I can see how this would have been confusing since the service advisor wasn't aware of the other problems on your car and didn't know you had more than one issue happening initially. If you would like to talk further about this I would be happy to speak with you so there isn't a misunderstanding. Again, I apologize for the miscommunication and I welcome you to reach out to me if there still is any misunderstanding. Sincerely, Bobby Lubbers General Manager

March 12, 2014

My husband Michael came by the dealership in November to look at Hyundai for the first time. He'd been reading about the brand and wanted to see if it could be an alternative to a Lexus. He fell head over More

by susiejeanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason in finance, Salomen Williams, Bryan Ball
Mar 12, 2014 -

Kansas City Hyundai responded

Hi Susie, Thank you for sharing your experience. I am pleased to hear that both you and your husband had a great time purchasing your new Hyundai with Bryan, Salomen, and myself. I hope you are enjoying your new car and that when the time is right, you come see us for your next car purchase. If there is anything else I can do to further your satisfaction, please let me know. Bobby Lubbers, General Manager

March 12, 2014

I went into shawnee Mission Hyundai with the intentions of looking to purchase a used vehicle. However, my experience with Deborah was by FAR the worst experience I have ever had working with car dealers. More

by acooper10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Deborah Essex
Mar 17, 2014 -

Kansas City Hyundai responded

We are so sorry to hear about your experience at our dealership. In fact, we are quite surprised to hear this kind of feedback about Deborah as she has very high customer service satisfaction. We thank you for taking the time to write the review and we will absolutely sit down with her to review this situation. We will use your feedback as a training tool to make sure something like this doesn't happen again in the future. We truly apologize for any wasted time or frustration created from your visit here. We genuinely care about our customers and will do everything we can to avoid the same mistakes. Congratulations on your new car and if there is ever anything we can do to have another chance to earn your trust please let us know. You can ask for me specifically I am the General Manager. Sincerely, Bobby Lubbers General Manager

March 08, 2014

Bryan was great to work with from start to finish. He was incredibly knowledgeable and was able to answer all my questions. I love my Santa Fe! I will definitely be a loyal Hyundai customer from now on. More

by Shelly2105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Ball
Mar 10, 2014 -

Kansas City Hyundai responded

Thank you for sharing your experience, Shelly. I am pleased to hear that the purchase of your new Santa Fe was great! I am happy to hear Bryan did everything to make sure you drove away a happy customer. If there is anything else I can do to further your satisfaction, please let me know. Bobby Lubbers, General Manager

March 02, 2014

We recently purchased a new 2014 Hyundai Santa Fe Sport from SM Hyundai. We did months of research on the type and model of car that we were interested in. We had narrowed down to 3 different cars, but o More

by cgad0427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hope, Patrick Duffer
Mar 04, 2014 -

Kansas City Hyundai responded

Hi Travis and Christy, Thank you for sharing your experience. I am pleased to hear that you had a great car buying experience with Jack. I hope that you are enjoying your new car and that we keep earning your business. If there is anything else I can do to further your satisfaction, please let me know. Bobby Lubbers, General Manager

March 02, 2014

I highly recommend the Shawnee Mission Hyundai Dealership! I just purchased a 2014 Tucson and I love my car. I worked with Dave Burris, who is great - so patient and knowledgeable about the car. More

by JolynnJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jolynn Brosnan, Dave Burris
Mar 04, 2014 -

Kansas City Hyundai responded

Thank you for sharing your experience. I am pleased to hear that Dave did everything he could to make this car buying experience effortless and fun. I hope you are enjoying your new Tucson! If there is anything else I can do to further your satisfaction, please let me know. Bobby Lubbers, General Manager

February 28, 2014

Dion is the kind of car salesman that you hope to get when you walk into a dealership. He listened to me and what I wanted and did everything to make sure I was happy with my investment. He's kind, under More

by AlexisGuzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dion Monroe
Feb 28, 2014 -

Kansas City Hyundai responded

Thank you for sharing your experience. I am pleased to hear that Dion did everything to make sure you drove home happy with your purchase. I hope you are enjoying your new car and that we keep earning your business. If there is anything else I can do to further your satisfaction, please let me know. Bobby Lubbers, General Manager

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