Kansas City Hyundai

We were inpressed with the car at the 2011 Auto Show in KC. Went to the closest dealership they were just closing we were rude to Dion and he was professional about the situation. We came back the next day KC. Went to the closest dealership they were just closing we were rude to Dion and he was professional about the situation. We came back the next day he greeted us with a smile and was very helpful. Michael was our finance person. He was considerate and polite. More

The customer service that I recieved from everyone especailly Scott was GREAT. It was above and beyond what I expected. Everyone greeted me when I walked in the car dealership. Also everyone treated m especailly Scott was GREAT. It was above and beyond what I expected. Everyone greeted me when I walked in the car dealership. Also everyone treated me like a person instead of just dollar signs which I experienced at other car dealerships. I'm very happy about the service I recieved and I would recommend this dealership to anyone. Thanks More

When General Sales Manager Criss Castle told my wife and When General Sales Manager Criss Castle told my wife and I that we would not find a lower price at another dealership, I was skeptical. We were When General Sales Manager Criss Castle told my wife and I that we would not find a lower price at another dealership, I was skeptical. We were impressed with her offer to sell us the car we wanted and to even deliver it to us, if necessary. With the intent to compare and return, we went to another Hyundai dealer who had the car we desired. They appraised our trade and set a price in front of us. When we saw their offer we were ready to buy because it was a very good deal and I honestly didn't think it could be any lower. Going back to Shawnee Mission Hyundai, they appraised our trade and gave us a written statement on what they could sell this exact same car to us for. After filtering through some variables I realized that, technically, Criss had come in five dollars under the other dealer! We felt really comfortable that Criss was sincerely doing her best, to not pad her pocket, but to help us. Uncommon to feel like someone at Criss Castles level is genuinely on your side. With this knowledge, we decided to buy our, maturing baby boomer, dream car. A 2011 Venetian Red Hyundai Sonata 2.0T with some nice amenities. We have bought many vehicles over the course of our 22 years of marriage, but have never drove away feeling as good as we did here. Carolina and Brett were helpful beyond expectation. Everyone, from top to bottom, was respectful and friendly even finance impressed us. We would trust this staff to sell a car to any of our five kids and that says volumes of our impression of Criss and company! More

Great service. Tim and others were friendly and gave a great price for the new Sonata and trade-in value for our old car. Service was faster than expected. The entire team worked hard to get everything great price for the new Sonata and trade-in value for our old car. Service was faster than expected. The entire team worked hard to get everything we needed. Buying a car has never been a good experience for us...however, this time was very pleasant. Would recommended Tim and this dealership to others. More

My salesperson was Tracy Bean...she was very friendly and personable...The one area where she truly stood out, was the "honesty and completing what she said she would do"! Truly she is an asset to the compan personable...The one area where she truly stood out, was the "honesty and completing what she said she would do"! Truly she is an asset to the company that she works for! I would recommend her and her company if one was interested in receiving some good old fashion honesty and a fairly good deal on a used auto. More

Service was fine and they located my car quicker than another dealer. Everything was handled well.I travelled across state to acquire this vehicle because noe local dealer seemed to be able to get one. a another dealer. Everything was handled well.I travelled across state to acquire this vehicle because noe local dealer seemed to be able to get one. all paper work was smooth and efficiently handled, I have only positive reaction. More

Overall a good dealer to work with. My only complaint would be that I had to pry detailed sales and lease cost information (sales price, residual, fees in and fees out) out of the sales staff. That is would be that I had to pry detailed sales and lease cost information (sales price, residual, fees in and fees out) out of the sales staff. That is not a new experience by any means, but I wish the industry would be a little more forthcoming. More

We purchased this vehicle using the A-Plan offered by Hyundai and financed with a pre-approval from our credit union. The sales associate and sales manager were very helpful in securing the car we wanted Hyundai and financed with a pre-approval from our credit union. The sales associate and sales manager were very helpful in securing the car we wanted from another dealer in a timely fashion. The car was ready for us when on the day of our purchase and every one involved made the experience pleasant. More

To begin,I had a great experience with another Hyundai dealership and informed Henry, Michael,and Criss that they had to "blow" me away to gain my business. Well they did just that! It all began with you, dealership and informed Henry, Michael,and Criss that they had to "blow" me away to gain my business. Well they did just that! It all began with you, Henry. Any dealership can "act" friendly and helpful to a potential customer, but I am a very savvy consumer and can see through this veil. What makes this group special is they are professional in a very casual (comfortable)way and they interact with the customer and more important with each other with great respect and care. Michael Downs also made my financial paperwork easy and seamless. I honestly feel like one of the S.M. Hyundai family! I am sought after by many friends to help them with car buying and between the great Hyundai products and the S.M. service, I will be bringing future buyers. BTW, this is my third consecutive Hyundai purchase. Mahalo Criss for allowing me to make the initial offer and working to consumate what I considered a fair transaction. You're a great Captain with an even greater crew! I look forward to working with Brandon Cornwell and expect the same great service! More

I had a wonderful experience and have already told many others about the dealership. I love my vehicle and would do business with you in the future. Thank you for the experience. Please continue what yo others about the dealership. I love my vehicle and would do business with you in the future. Thank you for the experience. Please continue what you are doing in the future. The process was pretty easy compared to vehicles that I have purchased in the past. More