Kansas City Hyundai

The service department did their usual excellent job. They were friendly and helpful. They showed a good level of caution considering the current public health concerns. They were friendly and helpful. They showed a good level of caution considering the current public health concerns. More

All the people we worked with were friendly and helpful. The paperwork process was very confusing though for me, with a mix of different rebates, APR’s, loan durations, etc. I think this could have been mad The paperwork process was very confusing though for me, with a mix of different rebates, APR’s, loan durations, etc. I think this could have been made clearer if I’d been given a copy of each sheet with all the variables clearly specified. Also, if there are additional options or packages you wish to offer the customer, it would be better to bring those up ahead of time so they have time to consider them. More

Not impressed and would never buy another car from Reed Hyundai. Impossible to license my car because of the paperwork and repeatedly emailed the same wrong document Hyundai. Impossible to license my car because of the paperwork and repeatedly emailed the same wrong document More

They were very knowledgeable of what I needed for my car. I was informed that I needed some work done on my car and he was very knowledgeable and helpful of helping me getting the information to resolving my I was informed that I needed some work done on my car and he was very knowledgeable and helpful of helping me getting the information to resolving my problems with my car. More

I went in for brake servicing, and the staff seemed knowledgeable. They offered a few other services, which increased my bill to being more than I wanted to spend; however, they worked with me and save knowledgeable. They offered a few other services, which increased my bill to being more than I wanted to spend; however, they worked with me and saved me a couple hundred dollars. More

Everyone is very nice, and pleasant, and always pleased with the work they do on my car. Thank you service team, you guys are great. with the work they do on my car. Thank you service team, you guys are great. More

Best car buying experience I’ve ever had. They were patient, never rushed, and were very knowledgeable. Believe me, I am singing their praises!! And they had great senses of humor! Always important t patient, never rushed, and were very knowledgeable. Believe me, I am singing their praises!! And they had great senses of humor! Always important to me!! More

They Are Accountable A mistake happened during my regular maintenance and I had to bring the vehicle back. They supplied me with a loaner vehicle at no cost, fixed the pr A mistake happened during my regular maintenance and I had to bring the vehicle back. They supplied me with a loaner vehicle at no cost, fixed the problem at no cost, and got my car back to me within a day. Judge a company not by how they behave when they are right, but how gracefully they are able to deal with being wrong. They handled this situation with grace. More

Loved my service advisor at Reed Hyundai! Felix is 5 stars! So glad he is working at Reed Hyundai! Will definitely be bad for my next service appointment. Super place! Always nice to have Felix is 5 stars! So glad he is working at Reed Hyundai! Will definitely be bad for my next service appointment. Super place! Always nice to have good service! Felix donned a mask which I appreciated! More

An "OK" experience First I have not purchased a car since 2012. By the time I narrowed down what I wanted and which dealership had it in stock I ended up with Reed Hyua First I have not purchased a car since 2012. By the time I narrowed down what I wanted and which dealership had it in stock I ended up with Reed Hyuandi. We worked with Cassandra on a Test drive of the Palisade, but we decided we wanted a Santa Fe Limited. We worked with Ben M. on a test drive for that. It was very confusing because via text you were talking to someone vs. when you went in. I wasn't sure who did what or if they worked off commission. They assured me they work as a team. Cassandra was off the day we purchased the car so we worked with Ben M. Great Guy!! We loved our experience with him. Although changing between agents made things confusing for everyone involved. In the system we were told the Vehicle we were purchasing had 26 miles on it. When Ben went to get the car he came to tell us it actually had 523 or so miles on it. (He was upfront and honest - that meant alot). We had just signed all our paperwork, so it was discouraging, but were told by our Finance guy (AJ Kanaziz) it wasn't a big deal, but it was to us. The finance guy did not always talk nicely about the salesman and I did not appreciate that, because we had a good rapport with Ben. The experience with finance was not fun. At that point we had been there a long time and we just wanted to go. In addition on the sticker it stated we got a full tank of gas, but we found out verbally no, they only give you $12, but that's not what the sticker stated. I was told I could pay cash, but then when we came in the next day was told I had to finance to get the rebates I got. Between each dealership doing something different, the TV ads, etc. things weren't clear to me but I had not purchased a car since 2012. In the end I was just glad to not be dealing with it anymore, but I did finally get my new car. More