Reed Hyundai of Kansas City - Service Center

Brought car into dealership after experiencing several electronic bugs. Was told when I made appointment I would have a loaner car available to use that day. When I dropped off the car a loaner car was no electronic bugs. Was told when I made appointment I would have a loaner car available to use that day. When I dropped off the car a loaner car was not available for me, I was not even in the system. Because of this I was late for work and experienced several other inconveniences that I shouldn't have. The bugs were not fixed, because they couldn't be found. More

Oil Change Came to Reed for a scheduled oil change. Was in and out of the dealership in under an hour. Service was polite and thorough. He did not force an un Came to Reed for a scheduled oil change. Was in and out of the dealership in under an hour. Service was polite and thorough. He did not force an unnecessary work down my throat. More

Dave at the service department was great. He made us feel comfortable and welcome. It was our first time there and explained things simply and lighthearted. Thank you comfortable and welcome. It was our first time there and explained things simply and lighthearted. Thank you More

A great experience overall My car had been making a weird sound for a few months. I finally had the money to afford the diagnostic. I was concerned they wouldn't be able to hear My car had been making a weird sound for a few months. I finally had the money to afford the diagnostic. I was concerned they wouldn't be able to hear the sound that I had noticed, but they picked up on it right away. Sadly, it turned out to be the compressor for the A/C, and getting it replaced on my car will cost about $1,400. Considering I had to wait to get the money for the diagnostic, the $1,400 will take me a bit to get. However, I was told what to pay attention to, and what to avoid to ensure the issue didn't become worse. The only "issue" I had with my visit was that no one offered to review notes from my previous service visit when I brought up suggestions that were given to me at that time. Specifically, I had been advised my tire tread was low, and that I would need to replace my tires in a few months. But when they checked them during this last visit, they said my tires were in good or great condition and that I didn't need to replace them. Why was I told otherwise during my previous visit? No one knew, and no one offered to look at the notes from my last visit. I found that odd, but I accepted the good news and left it at that. The price for the diagnostic was both understandable and what I had expected. The reason I marked Price at 4 stars instead of 5 is due to the $1,400 price quoted to me for fixing the A/C compressor. That's probably accurate, and might be a good deal, but for me that is quite a lot. More

Easy experience - Made appointment. Dropped off vehicle night before. Received call from Nicholas around 8am. We discussed the services to be performed. The vehi - Made appointment. Dropped off vehicle night before. Received call from Nicholas around 8am. We discussed the services to be performed. The vehicle service was complete by noon. Pickup was seamless. More

Everything went well. But if there had been problems I would certainly have hesitated to say anything. The paperwork you gave me said that anything less than 5 stars is a failing grade. The clear impress would certainly have hesitated to say anything. The paperwork you gave me said that anything less than 5 stars is a failing grade. The clear impression is that Any negative comment might mean that somebody loses their job. People aren't necessarily willing to do that and so you're never gonna get realistic feedback. More