Karen Radley Acura

The friendly service. Clean service area. Very prompt turn-in and it was ready on time. Great job. Clean service area. Very prompt turn-in and it was ready on time. Great job. More

Every time I come to this dealership I get a exceptional service! My service advisor Charles and Patrick are absolutely great, friendly and attentive! service! My service advisor Charles and Patrick are absolutely great, friendly and attentive! More

Karen Radley is a very clean dealership. Its employees deal with customers in a very courteous, friendly and professional manner at all times. They do the work right every time. I am glad ev Its employees deal with customers in a very courteous, friendly and professional manner at all times. They do the work right every time. I am glad every time they service my vehicle. More

I will begin by saying I will never patronize this dealership for my car service and will discourage any potential customer seeking to get value for their money. First the representative named Ty (ema dealership for my car service and will discourage any potential customer seeking to get value for their money. First the representative named Ty (email tyannec@dealer.reyrey.net) was extremely rude and disrespectful when I inquired about a costly recommendation made last year that did not appear in my current diagnostic (even though i had never addressed the so-called issue). The inconsistency led me to believe that the previous recommendation was unnecessary and was simply an effort to “upsell” me on services. As i was inquiring Ty rudely responded “i am not going to go back and forth with you” and walked away while I was still voicing my concerns. This level of rudeness and disrespect toward customers suggests that this dealership lacks instruction for its staff. Although I purchased my 2015 RDX from this dealership and had 95% of my previous work done there, I have lost all confidence in their service and they have lost a long time customer and any potential customer with whom I can share my experience. More

Worst car buying experience I ever had from sales to finance to management left message for sales manager never called back finance to management left message for sales manager never called back More

Bought a pre certified 2020 Acura MDX vehicle which had no carpet, no second key and no manual. Had to insist before a carpet was provided. Manual and second key have been promised but do not know when wil no carpet, no second key and no manual. Had to insist before a carpet was provided. Manual and second key have been promised but do not know when will get them. Very disappointed with the sale. More

Excellent personal service with this dealership. I’ve used them twice now and I’m happy with each purchase. They are prompt and professional. I’ve used them twice now and I’m happy with each purchase. They are prompt and professional. More

From their sales (Pedro Angulo) to their service staff, Karen Radley Acura is superb when it comes to their customer service! Compared to their counterpart, Pohanka Acura. They may have given us a good pri Karen Radley Acura is superb when it comes to their customer service! Compared to their counterpart, Pohanka Acura. They may have given us a good pricing deal but people are snubbish in sales there and too tight when it comes to servicing! They will not do your regular maintenance if you are not within the month of service, even though by mileage it’s time for us to do it! When we brought our mdx to Karen Radley with 30% oil life, they did mentioned to us that it should be 20% oil life but still accomodated us since we are already there! So now, we will continue to bring our mdx for maintenance to them in the future! My sister n law bought her mdx there and was very satisfied, so if you need to buy a car, this place is really one to consider! More

Cesar continues to be amazing! He has been attentive and patient with my many questions and concerns and always keeps me updated at every turn. Cesar, thank you for always going ab He has been attentive and patient with my many questions and concerns and always keeps me updated at every turn. Cesar, thank you for always going above and beyond for me. More

Very professional and respectful I’m very grateful for the business I received from Karen Radley Acura the business I received from Karen Radley Acura More