Karen Radley Acura

I went to this dealership for some warrantee work to my RL. We have just moved into the area and selected this dealership for servicing our car because of the rankings on this site and because it was an “ RL. We have just moved into the area and selected this dealership for servicing our car because of the rankings on this site and because it was an “Acura Dealership of Distinction”. I had to stop by two days in a row because they did not have the part in stock; this is an understandable practice to reduce inventory costs. They did get the part the next day and set an appointment for me since it was a “light day” and my repair would only take 45 minutes. This is where things went south; the repair took 3 hours. I could not find anyone in the service department to help when I went to get an update on my car about an hour and a half into my wait. At the two and a half hour mark I walking into the garage bay to find that there was only one car currently being repaired and there were technicians sitting around. I finally found someone behind the service desk to help me ….and they could not find my car!?!?! I can understand the wait and confusion if they were busy, but since I was one of two customers there is no excuse for them losing my car! Finally, they found the car but it needed to have more done to it!!! Ultimately, the work did get done and seems to have been done properly. However, unlike other Acura dealerships I have been to the people did not even really try to fulfill the customer’s needs. I feel more like I was in the way rather than a customer. I am extremely disappointed and now skeptical of the “Dealership of Distinction” award and will never go back to Karen Radley. More

On April 2009, I decided to purchase an Acura, I owned a 07 TSX purchased at Montgomeryville Acura in PA, great people. Great service over all I was please, since that purchase I moved to VA and traded the 07 TSX purchased at Montgomeryville Acura in PA, great people. Great service over all I was please, since that purchase I moved to VA and traded the Acura for a Volvo XC90 and them Total it. I had to replace it and since I loved my old Acura TSX I headed to my local dealer, Karen Radley. (Work and live in MCB Quantico) I was deciding between the TSX tech and TL (stdr) and they help decide, the sales manager said the TL is nice roomy and awesome car over all. But the TSX is that too and with the price of a TL you get a TSX tech with all the fun toys. After an easy talk they lowered the price to 28K, (brand new TSX tech!! I was really amazed :-| ) I was sold, the process was smooth and Melvin the salesman was excellent and took care of us. Ever since I stayed in contact with Melvin who has helped me get deals with detailing, accessories, and service. Yesterday I took my vehicle in because my brakes had a crank noise, the advisor told me I was about due for service and if I wanted to do it as well, so I agreed. Today he calls and says that my VA inspection was due as well so they took care of it, and since my brakes were making noise they replaced them, all at no cost. This is my 4th time visiting the service department and always being pleased. I own a BMW and previously a Volvo, and a Nissan; and even though Acura's dealerships have been my favorites, this one is the best one so far. I purchase and service my BMW at Fairfax and so far have had horrible experiences, same for Volvo and Nissan. Completely contrary from Karen Radley. I am even thinking of losing the Bimmer and getting a TL. If you want an Acura see Melvin at Karen Radley, and their service folk. This was the best buying experience I ever had. More

My boyfriend and I walked around the dealership, went inside and stood there, started playing with their computers and still no one came over to help us. About 4 guys including the manager sat in their g inside and stood there, started playing with their computers and still no one came over to help us. About 4 guys including the manager sat in their glass office laughing in our direction. Finally my boyfriend pointed at one of them and said "Do you work here?!" We finally got some help but when it came to negotiating, they only came down $500 on a used car!! They said maybe this isnt the car for you so I said, ok and went and bought a 2005 Honda Accord EX fully loaded. These people are shady, rude and dont even want to sell a car! More

I've been more than pleased dealing with this dealer. The whole buying experience was exceptional. Bill Anderson was extremely knowledgeable, and helped us each step of the way.<br><br>My feelings are t The whole buying experience was exceptional. Bill Anderson was extremely knowledgeable, and helped us each step of the way.<br><br>My feelings are the same for the service department. I've had to bring my car in twice for a few small 'warranty' items. The service was done promptly, with the vehicle being returned in the exact same condition.<br> More