Karen Radley Volkswagen

Everyone we worked with was respectful and pleasant. We never felt pressured. We felt very comfortable during the entire process. Everyone worked very hard on our behalf to make sure we were 100% satisfied never felt pressured. We felt very comfortable during the entire process. Everyone worked very hard on our behalf to make sure we were 100% satisfied with our purchase and that we got the exact car we wanted. More

The best type of people work here from sales to service! I have never had a negative experience with the Karen Radley folks. They are all about Customer Service! I have never had a negative experience with the Karen Radley folks. They are all about Customer Service! More

Fantastic experience buying second Volkswagen from Karen Radley. Their staff is incredibly professional and considerate of buyers time during the process. Glad to have these folks as part of my vehicle fami Radley. Their staff is incredibly professional and considerate of buyers time during the process. Glad to have these folks as part of my vehicle family. I have serviced with them for 12 years, excited to have another car to keep coming back! More

Expectations Exceeded I went in thinking something was wrong with my car, I had some symptoms that I was concerned with. After they did the diagnosis, there was nothing wro I went in thinking something was wrong with my car, I had some symptoms that I was concerned with. After they did the diagnosis, there was nothing wrong with the car. I am new to VW so I’m not too familiar with how the cars run, so I didn’t know the things that were happening were normal. They cut the diagnostic price in half because of it. My service advisor was very friendly too. And they had an experienced technician talk to me about what I thought was wrong More

Volkswagen Golf from Karen Radley Volkswagen The sale people were upfront with pricing and low pressure. This was perhaps the easiest car-buying experience I have ever had. I am from out of sate The sale people were upfront with pricing and low pressure. This was perhaps the easiest car-buying experience I have ever had. I am from out of sate and it was very easy twith complete this deal. I will definitely steer people their way if I know someone in the market for a new vehicle. Excellent buying experience. More

Quick, reliable service from a friendly staff. The service staff kept me advised of the time it was going to take for my service. The waiting area is clean and provides comfortable seating as well The service staff kept me advised of the time it was going to take for my service. The waiting area is clean and provides comfortable seating as well as coffee and water. I have always been pleased with the service I have received. More

Slow Service Department After a great used car buying experience from Karen Radley VW, the Service Department was definitely a let down. I was not pleased that it took over After a great used car buying experience from Karen Radley VW, the Service Department was definitely a let down. I was not pleased that it took over TWO hours to get an oil change for my vehicle, after arriving to my appointment on time. My Service Advisor did a poor job keeping me advised of the progress...at one point, I asked if a typical oil change took such a long time to perform, and his gruff answer was a simple "yes, unfortunately"...no justification as to why...what a terrible attitude. I then waited almost half hour to get the vehicle washed, after it sat unattended for at least 15 minutes It would be one thing if they were obviously busy, but I certainly didn't see a flurry of activity in their service shop. Overall, I was very disappointed with the time taken to service my vehicle, for what at most places would be a simple and quick procedure. Despite the incentive of free oil changes when you buy a car, I will consider taking mine and paying for it elsewhere...time is money. More

Awesome Online Experience This is the way car buying should be! The team at KarenRadley VW know how to make this a quick, pleasant and enjoyable Experience!!!! If your looking This is the way car buying should be! The team at KarenRadley VW know how to make this a quick, pleasant and enjoyable Experience!!!! If your looking for a Volkswagen give them a try, I did all the way from Ohio and it was well worth the drive. Thank you Chris Henson, Tony and Jesse. Bill M Ohio More

First time car buyer After my car had been deemed a total loss by my insurance company, I was faced with having to finance my first vehicle. Many would say this is scary e After my car had been deemed a total loss by my insurance company, I was faced with having to finance my first vehicle. Many would say this is scary experience in itself, but after just moving to the area 2 months prior, and not having the savings for this unexpected purchase, I was overwhelmed with the thought of buying my first vehicle. A friend of a friend recommended I go see Dayz at Karen Radley, and she changed this scary experience into one of the best decisions I have made thus far as an adult. They worked hard to get me financing, and into a vehicle which I could afford and was reliable. After browsing dealers and leaving discouraged time after time, I stepped foot into Karen Radley with low expectations, but quickly began to realize that they were the perfect fit for me! I love my vehicle and am so happy to be a part of the Karen Radley family. My saleswoman Dayz, listened to my wants and needs, and gained my trust in a matter of minutes. I have called her multiple times since my vehicle purchase 5 days ago, and she always answers my calls and questions right away. Knowing she is there for me, even after I signed on that final dotted line, is such a comforting feeling! More

Leasing a Vehicle Please be aware the dealership will sneak in tax payments. I leased a vehicle from Karen Radley Volkswagen the beginning of March 2016; it is four mon Please be aware the dealership will sneak in tax payments. I leased a vehicle from Karen Radley Volkswagen the beginning of March 2016; it is four months into my lease and the dealership has failed to provide the title and registration which falls in their purview for leased vehicles. They have added on additional expenses for taxes, which was never revealed to me before the paperwork was signed. In addition, the dealership has negligently failed to provide temporary tags during the process. I am paying monthly payments on a vehicle I cannot drive legally. I would not recommend doing business with them. More